Dear Gina,Thank You for Your detailed review. We are sorry to see that You experienced this type of inconvenience. Regarding the garage key, we asked about Your plans with the car because we give the garage keys only to guests who have intention to go in and out with the car, because guests sometimes use garage keys also to exit without the car, which is extremely dangerous and not recommended. When guests do not use their car, there is side entrance to use. Upon check in You did not clarify that You will use the car during Your stay. Later that day (when You have decided to change Your mind, which we respect) we have provided You with mentioned key. Furthermore, we check apartments every day and everything was in order before Your arrival. Usually we do not have issues with any of these things You mentioned. As You have said, we reacted promptly upon Your messages, but sometimes the repair needed can not be done in the same day since a part that is needed can not arrive that soon. That is why we moved You to another apartment, where A/C was working as far as we were informed. It was not reported that the hair dryer in the other room did not work. Furthermore, during Your stay help was available via Whatsapp 24/7. Problems with TV could had been resolved also like that, because it was only one button which needed to be pressed. Same thing applies for the wi-fi. However, You were not satisfied with this possibility when You were moved to the other apartment and requested someone to come to the property to check the A/C also for the second apartment. When we were about to check it (within the same afternoon), You said it was ok (and it started working). It would be much easier if You had asked everything You wanted to know upon check in. When You report a problem, we need some time to resolve it. Please understand that when we are not at the property all the time (which is something You were informed about before Your arrival). To sum up, we are sorry that Your stay was not satisfactory. There were issues that are not usual, that is why we reacted with room move, but also some objective possible regular issues that are manageable swiftly, but You decided not to mention them for some reason.Your remark for a book with instructions is much appreciated. So far we did not need it because everything was explained during check in, when there is also a possibility for guest to ask whatever desired. However, we did all in our might to minimize Your issues and help You in any way possible. Thank You for understanding and best regards

Dear Mr. Little,Thank You for Your review. We would had appreciated if You let us know about this during Your stay. Of course there is cutlery in the apartment, we were available at the property and on whatsapp for all Your questions, and to explain You where to find it in the kitchen if You were not able to. Regarding the fan, we could had also checked it and repair it, we are sorry for the inconvenience. Thank You for understanding.Have a nice day and best regards!

Dear Andrew,Thank You for Your review. We are happy to see that You enjoyed our location and stay overall. If You arrive to Split again, we would enjoy accommodating You again.Have a wonderful Sunday and best regards!

Dear Susan,Thank You for Your kind review. We are glad to see that You enjoyed facilities at Residence. Furthermore, it means a great deal to us to see that You were satisfied with our staff and housekeeping.Have a nice day and best regards!

Dear Jeffrey,Thank You for Your feedback.Feel free to contact us should You share with us how Your stay could have been even better. Have a wonderful day and best regards!

Dear Kate, thank You for Your review. We would appreciate if You could let us know how could we had made Your stay even better, since we as a hotel alway try to deliver the best service and experience possible.Thank You in advance and best regards!

Dear Parisa Francesca,Thank You for Your kind review. It means a great deal to us to see that You enjoyed Your stay. We hope to see You again as our dear guest.Have a wonderful day and best regards!

Dear Joon, Thank You for Your kind review. We are glad to hear that You enjoyed Your stay at Residence and hope to see You again as our dear guest.Have a wonderful day and best regards!

Dear Yvonne,Thank You for Your review, it was a pleasure to meet You.We hope to get an opportunity to accommodate You again.Have a nice day and best regards!

Dear Ricardo, thank You for Your kind review and insight. We hope to see You again as our dear guest. Thank You and best regards!

Dear Teresa, thank You for Your kind review. We are sorry that You have not provided us with in-house feedback, we would most definitely manage to resolve the issue with the internet in Your room. We appreciate Your insight and we will improve it for next guest. Have a nice day and best regards!

Dear Stewart,Thank You for Your review.We would appreciate if You could let us know more about Your stay so we could improve it for next guests, since we always strive for excellence. Have a nice day and best regards!

Dear Ping, thank You for Your review. We are very sorry to see that You found Your stay dissapointing. We would appreciate a lot if You could give us more detailed insight about segments and service You didn't enjoy. We will take it very seriously and implement it for future guests. Thank You again and have a nice day!

Dear David, Thank You for Your kind review. We are glad that You enjoyed Your sta and hope to see You again as our dear guest. Wish You all the best,

Dragi Jozo, hvala Vam na Vašoj lijepoj recenziji i vremenu za napisati ju! Drago nam je da Vam se svidila lokacija i sami apartman. Bit ćemo počašćeni ako nam opet pružite povjerenje da Vas ugostimo kao dragog gosta. Hvala i srdačan pozdrav!

Dear Linda, Thank you for your feedback! We are happy to see your satisfaction with Residence apartments and we would love to have the opportunity to again be at your service. Wish you all the best, Marija Bulić

Dear Alfred, thank you for your review! We are pleased to see your satisfaction with Residence apartments and we are glad that you enjoyed staying with us. Hopefully, we will have the opportunity to again be at your service. Wish you all the best, Marija Bulić

Dear Hyunshil, thank you for taking time to reflect on your experience with Residence apartments! We are happy to see your satisfaction with our location and service as well with fact that garage made it easier for you to enjoy the town. W are sorry if the heating was too weak for you. Honestly, we haven't received any complaints before regarding the heating at Residence and we would have appreciated the opportunity to fixed this issue during your stay, but unfortunately we were not notified. I have personally talked with maintenance department and they old me how everything is in order. I also have to note that we don't have radiators in our apartments, only 2 typed of air conditioning system - wall and floor device. Maybe it is possible that you have overseen the wall device in the master room because there are floor devices in the living room and second room? Additionally, all devices can be easily managed by remote control which has to be pointed to them. Once again, we regret that we were not informed of this issue in time to resolve it on mutual benefit. On the other side, it is indeed nice to see that mentioned issue did not disturb your overall satisfaction with our service and we appreciate your honesty! Hopefully we will have the opportunity to welcome you again in the future so we could improve your satisfaction. Wish you all the best, Marija Bulić

Dear Nicolas, Thank you for your positive feedback, we are happy to see your satisfaction! Wish you all the best, Marija

Dear Elena, Thank you very much for your positive feedback! Wish you all the best, Marija

Dear Tim Cheong, thank you very much for your feedback and for your compliments! It would make us happy to have you again as our guests! Wish you all the best, Marija Bulić

Dear Sanghyeok, thank you very much for your feedback, it is mostly appreciated! You satisfaction with our apartments means a lot to us and maybe we will have the opportunity to again be at your service. Wish you and your family all the best, Marija Bulić

Dear Henrik, thank you very much for your comment! Our apartments were designed with purpose to accommodate all the needs of a modern lifestyle so your satisfaction with them and our service is a positive feedback. Hoping to have the opportunity to again accommodate you and your family! Wish you all the best&take care, Marija

Dear James, that last sentence really speaks for itself and we could not have gotten a better confirmation of guest satisfaction and a proper tailwind to our team. Thank you very much for your review, we will pass on your compliments to our staff members. We are indeed happy to see that you enjoyed your Suite and stay at Residence. It was a pleasure to have you and to be at your service! Hopefully we will have the opportunity to welcome you again in the future. Wish you and your family all the best & stay safe! Best regards, Marija Bulić

Dear Gust, thank you very much for your review!

Dear Guest, thank you very much for your review! We are glad to see your satisfaction with our staff and service and with your accommodation. Our on-site garage for guests is one of our main advantages. It is closed and under video surveillance. It would be our pleasure to gave you again as our dear guests! Wish you all the best, Marija Bulić

Dear Vincent, thank you for your feedback. Your satisfaction with our location and service means very much to us! We would be happy to again be at your service. Wish you all the best, Marija Bulić

Dear Vicky, Thank you for your review! We are happy o see that you and your family enjoyed your stay at Residence. Hope that we will have the opportunity to again be at your service. Wish you all the best, Marija Bulić

Dear Jerome, thank you for your feedback, it is much appreciated! We are happy to see that you have enjoyed your stay with us. All the best, Marija Bulić

Dear Kristina, thank you for your positive feedback, it means very much to us! We hope to have the opportunity to accommodate you again in Residence. Wish you all the best, Marija Bulić

Dear Chenkomir, thank you for taking time to reflect on your stay with us! We are delighted to see your satisfaction with our accommodation and hospitality, it means very much to us! We will do our best to continue providing high-level service to all our guests. Wish you all the best and stay safe. Regards, Marija Bulić

Dear Tim, Thank you for your kind words and for taking time to share your impression! We are happy to see that you were satisfied and hope to have the opportunity to welcome you again someday. Wish you all the best, Residence team