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Recensioni per Country Inn & Suites by Radisson, Springfield, IL

2.5 out of 5
Country Inn & Suites by Radisson, Springfield, IL
3092 Stevenson Drive, Springfield, IL

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 481 su 1001 recensioni" "
Valutazione di 8 - Buono. 324 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 96 su 1001 recensioni" "
Valutazione di 4 - Scarso. 56 su 1001 recensioni" "
Valutazione di 2 - Terribile. 44 su 1001 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Elisa, italia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Molto gradita la pulizia interna ed esterna. Unico lato negativo, ma di importanza relativa, è una fabbrica sul retro con camini inquinanti a getto continuo
Soggiorno di 1 notte a settembre 2019

6/10 Soddisfacente

Amir Reza

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Very old building. The washroom and shower definitely need renovation as they are not even clean.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Amir,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating.Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

Richard

Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Larry

Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Unmesh

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Angela

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We walked in and walked immediately out we went to another hotel. The bathroom was not clean the furniture was old and worn. Then they asked for a 100 dollar hold for incidentals --there is no restaurant --so what incidentals? I have had a hold for 100 in a nice hotel but this was not a nice hotel. The bathroom was so dirty we left and did not stay the night. The staff was okay. and we thought there would be less noise from the express way at this hotel --there might have been we are not sure as we didn't stay
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Angela,Thank you for taking the time to share your thoughts. It's unfortunate to read you weren't able to enjoy a stay with us. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any inconvenience you experienced while you were here. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

Dave

Viaggio di coppia
Mi è piaciuto: Servizi
The gentleman that checked us in was extremely helpful. Gave us a sheet of area restaurants.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Dave,Thank you for your stay with us here at Country Inn Suites by Radisson, Springfield, IL. Thank you for your review, as well your kind statement regarding the professionalism of the front desk staff, who take initiative in providing our guests with a lasting experience. Please join us again soon, and safe travels. Warm Regards,Kelly FurmanGeneral Manager

6/10 Soddisfacente

DONNA

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Montiya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great customer service
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Montiya,Thank you so much for choosing to stay with us at Country Inn & Suites by Radisson, Springfield, IL. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. It was a pleasure to host you, and we hope to welcome you back soon.Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

Jean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Darrell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Kevin

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Was mostly clean, except for one big obvious stain in middle of floor. Bathroom shower not working properly, would think obvious when room was cleaned. Front staff very friendly.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 15 mar 2024
Dear Kevin,Thank you for taking the time to review your recent stay with us. We are thrilled to hear that our hospitable team left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again.Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

Sandra

Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Janet

Viaggio di coppia
Felt the room was dated and carpet looked dirty and bathroom had mildew in the shower area. Thermostat on the wall did not work unknown if it was supposed to work and there was no TV listing of channels for the TV.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 13 mar 2024
Dear Janet,Thank you for sharing your experience. We're disappointed to hear about the issues you encountered. Our team will promptly address your concerns regarding your room's cleanliness and condition. We look forward to the opportunity to welcome you back and ensure a more enjoyable experience next time.Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was right next to the gas station super convenient
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Thank you for choosing to stay with us at Country Inn & Suites by Radisson, Springfield, IL. We are thrilled to learn you enjoyed your stay and appreciated our convenient location. We hope to see you again soon.Warm Regards,Kelly FurmanGeneral Manager

4/10 Scarso

Ken

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room was dirty! I would not recommend it to anybody for the price. Also lamp did not work.
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 1 mar 2024
Dear Ken,We greatly appreciate your feedback. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping and maintenance teams will be sure to discuss your comments internally and make improvements where necessary. Please consider coming back to join us again soon; we're confident that we can impress you. Warm Regards,Kelly FurmanGeneral Manager

2/10 Terribile

Shalonda

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Booked a room online paid for and got there they were all booked up already
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 28 feb 2024
Dear Shalonda,Thank you for taking the time to share your thoughts. We're sorry to read you weren't able to enjoy a stay with us. Unfortunately, when booking through a third party, reservations are subject to availability upon arrival. Nevertheless, we understand your frustration. Your feedback is appreciated, and we wish you safe travels ahead.Warm Regards,Kelly FurmanGeneral Manager

2/10 Terribile

Nicole

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Martina

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Could be cleaner- there was hair in tub and on top of A/C and heater
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 11 feb 2024
Dear Martina,Thank you for taking a moment to leave a review. We regret to learn that you were not fully satisfied with your experience. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We appreciate you bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.Warm Regards,Kelly FurmanGeneral Manager

4/10 Scarso

JEFF

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Jim

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Antonio

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Katie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great for overnight
Room was great for overnight. Only concern was a little mold in the bathroom fmsince they have no fans it fets humid after one shower.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 10 gen 2024
Dear Katie,Thank you for staying with us at Country Inn & Suites by Radisson, Springfield, IL. It is fantastic to see that your room was to your liking, and we trust you had a good night's sleep. We appreciate your feedback on the bathroom and will ensure this issue is addressed. Please come back and see us again in the future. Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

Karin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023

8/10 Buono

Pamela

Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Micheal P

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Room 421 Not what I am used to
Check in was easy. To watch tv I had to verify via unsecured Wi-Fi from either my personal phone or personal computer. Day curtain was torn, my guess is because you couldn't pull them together to close. Night curtain was fixed permanently open on both sides allow for parking lot lights to light up my room all night. At 2:18am the Roku TV Turned its self back on under someones control clicking to sign on to YouTube Music. I got up and turned it off with the remote leading me to believe the room next doors remote synced up to my rooms tv..... or, through the unsecured WiFi someone hacked their way in as a prank. Room 421 12/05/2023 I stay in Springfield overnight weekly and wanted to try somewhere new. I doubt I will return.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 8 dic 2023
Dear Michael,Thank you for sharing your comments with us. We are very sorry to hear about your concerns regarding the TV and curtains in your room, and our team will review this matter as we work to uphold our standards. Thank you. Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

mary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The breakfast had some great protein options. The staff were friendly and helpful. The location was great for us.
Soggiorno di 4 notti a novembre 2023
Risposta di General Manager , il giorno 5 dic 2023
Dear Mary,Thank you so much for choosing to stay with us at Country Inn & Suites by Radisson, Springfield, IL. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our convenient location and enjoy our delicious breakfast. The pleasure was all ours, and we hope to welcome you back in the future. Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

Marybeth

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Johnny

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
clean rooms, the back door was broken, which made parking inconvenient
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Johnny, Thank you for taking the time to review your recent experience. We appreciate your kind words about our impeccable accommodations! Your feedback about the back door will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you return soon.Warm Regards,Kelly FurmanGeneral Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Overpriced for cheaply done hotel showing damage all over the place
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Thank you for taking the time to share your honest feedback. We regret to learn of your disappointment with your experience. Rest assured, our prices are competitive for our area— though we'll be sure to discuss your concerns internally for further consideration. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

Erin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Had the most refreshing night of sleep here after a nightmare hotel situation the night before. Very clean, cozy and comfortable.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 15 nov 2023
Dear Erin,Thank you for the outstanding review of your recent stay at Country Inn & Suites by Radisson, Springfield, IL. We're glad we could provide you with a restful night and that you enjoyed our clean and comfortable accommodations. Please allow us to host you again in Springfield. Familiar faces are a welcome sight, so come back soon!Warm Regards,Kelly FurmanGeneral Manager

4/10 Scarso

Amanda

Viaggio di lavoro
Non mi è piaciuto: Pulizia e personale e servizio
Disappointing.
Evening desk clerk not very friendly. Bathroom floor was filthy. Toilet not stable. Desk chair was so worn, it should not have been in the room. Had to go down for new desk key after finding it didn’t work.
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 7 nov 2023
Dear Amanda, We are sincerely sorry to hear about the disappointing experience you had during your stay with us. Your feedback is important, and we take it seriously. We will address the issues you mentioned to ensure a more pleasant experience for our guests. Our aim is to provide a professional and friendly environment, and we appreciate your understanding. Warm Regards,Kelly FurmanGeneral Manager

4/10 Scarso

Haley, Fairland

Soggiorno di 1 notte a novembre 2023

8/10 Buono

Lukas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Praktisch, direkt an der Interstate. Vollkommen ausreichenf für eine Nacht.
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 3 nov 2023
Dear Lukas,It was a pleasure having you as our guest recently! We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning its convenience to your fellow travelers. Thank you for your review, and we hope you return soon.Warm Regards,Kelly FurmanGeneral Manager

4/10 Scarso

Mark

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff was excellent. Online pictures are not representative of the property. Pool is small with no privacy. Room was average at best. Rug was dirty. Hotel is less than 100 ft from a gas station.
Soggiorno di 3 notti a ottobre 2023
Risposta di General Manager, il giorno 1 nov 2023
Dear Mark,Thank you for taking the time to share your comments with us. While we are glad to know that you appreciated our helpful staff members, we are sorry to hear that you were not pleased with other aspects. We strive to provide clean accommodations on all occasions. Thank you.Warm Regards,Kelly FurmanGeneral Manager

2/10 Terribile

Shaakira

Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Sylvain

Soggiorno di 3 notti a ottobre 2023

2/10 Terribile

Kimberly

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The shower in our room did not work, it just ran down the wall and the small shampoo and body wash amenities had been used. We notified the front desk and asked to be moved to another room. They moved us to another room and the TV did not work in that room. We also noticed the elevator inspection certification was out of compliance. We did not spend the night in this hotel and requested a full refund. The person on duty that night was nice and did what she could. Unfortunately, it seems their maintenance and housekeeping staff do not do their jobs.
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 28 ott 2023
Dear Kimberly,Thank you for taking the time to share your recent experience at our hotel, and deeply apologize for the inconveniences during your stay. We take your concerns seriously and will address the issues with the shower, amenities, and room changes, as well as the elevator. Your comments will be taken into consideration as we strive towards creating a better experience for our guests. Your satisfaction is our priority, and we hope you will consider giving us another chance to provide you with a better experience in the future.Warm regards,Kelly FurmanGeneral Manager

8/10 Buono

Heather

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice facilities.
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 24 ott 2023
Dear Heather,Thank you for the kind review of Country Inn & Suites by Radisson, Springfield, IL! We are happy to know you enjoyed your stay and look forward to having you join us again soon!Warm Regards,Kelly FurmanGeneral Manager

8/10 Buono

mike

Mi è piaciuto: Personale e servizio
More than one entry door would be nice, the door at the back of the property stays locked for customers safety, I didn't feel very safe having to walk the entire property to the front entrance. Mike
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 19 ott 2023
Dear Mike,Thank you for staying with us and sharing your valuable feedback. We hope that you had a pleasant stay with us. We take your concerns regarding accessibility seriously and will consider your comments as we look to ensure a safe environment for our guests. We are grateful for your review and would be honored if you choose to stay with us again.Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

Thomas W

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This inn was clean and quiet, despite being a short distance from a highway and a busy city street. The staff was professional and quick. The breakfast area was very clean. I would stay here again.
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 19 ott 2023
Dear Thomas,It sounds like we checked all the right boxes for you to enjoy your time with us, and we couldn't be happier! Thank you for choosing Country Inn & Suites by Radisson, Springfield, IL, for your stay. You can always count on us to deliver clean, quiet, convenient, and friendly accommodations. Come back again soon. We always look forward to welcoming back returning guests!Warm Regards,Kelly FurmanGeneral Manager

6/10 Soddisfacente

Sharon

Viaggio di coppia
Mi è piaciuto: Personale e servizio
When we arrived they were working on the front doors so we had to enter through the back. The hotel could have been a little cleaner. It is in need of some updates.
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 15 ott 2023
Thank you for taking the time to share your feedback. We value the constructive notes you shared and we will pass them along. Our team is working on consistent updates and improvements throughout our property, and we look forward to a chance to change your perceptions in the future. Please consider staying with us again on your return to the area.Warm Regards,Kelly FurmanGeneral Manager

8/10 Buono

Jamie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Lance

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Gary, Indianapolis

Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Laurie

Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Surprisingly Disappointing
I’ve stayed here before and had no problems, but this time was disappointing to say the least. Had to move rooms because 1st room had ants crawling on nightstand and in bed… then second room had open coffee and utensils with the in room coffee maker. The shower also didn’t drain very well and anything more than a 30 second shower had me standing in water almost to my ankles.
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 11 ott 2023
Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about the shower and for any issues with unwelcome visitors. We'll look into your comments further, and we'd appreciate the chance to provide you with more suitable accommodations.Warm Regards,Kelly FurmanGeneral Manager

8/10 Buono

robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

Jim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel was clean and quiet.
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager , il giorno 9 ott 2023
Dear Jim,Thank you for your review. We're pleased you found our hotel both clean and quiet. Knowing we've created a comfortable environment for our guests is always rewarding. We look forward to welcoming you back soon for another pleasant stay at Country Inn & Suites by Radisson, Springfield, IL.Warm Regards,Kelly FurmanGeneral Manager

10/10 Eccellente

Mike

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice property
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 1 ott 2023
Dear Mike,Thank you for your succinct, yet wonderful review! We are thrilled we were able to exceed your expectations and look forward to welcoming you back to Country Inn & Suites by Radisson, Springfield, IL.Warm Regards,Kelly FurmanGeneral Manager