Esterni

Recensioni per Best Western Bayfront

2.5 out of 5
Best Western Bayfront
16 Avenida Menendez, St. Augustine, FL

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 533 su 1002 recensioni" "
Valutazione di 8 - Buono. 282 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 103 su 1002 recensioni" "
Valutazione di 4 - Scarso. 49 su 1002 recensioni" "
Valutazione di 2 - Terribile. 35 su 1002 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Leonard

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 30 apr 2024
Dear Leonard,Thank you for your glowing review! We're delighted to hear that your experience with us was exceptional. Providing lavish accommodations, impeccable service, and culinary delights are our top priorities. We look forward to welcoming you back for another unforgettable journey into luxury.Sincerely, Hotel Manager

10/10 Eccellente

George

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 22 apr 2024
Dear George,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had an excellent experience during your stay with us. Providing top-notch service and accommodations is our priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Eccellente

Sandra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you are going to the Historic District of St Augustine, this is the place to stay. It is convenient. Staff was nice
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 20 apr 2024
Dear Sandra,Thank you for your glowing review! We're thrilled to have provided you with a convenient and pleasant stay during your visit to the Historic District of St. Augustine. Our team takes pride in offering excellent service, and your kind words motivate us to continue delivering memorable experiences. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was a gem! The room was great, easy parking, many dining and recreational options nearby. Loved it, the only downside is that we could only stay one night!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Mark,We're thrilled to hear that you had a fantastic experience during your stay with us! It's wonderful to know that you found everything to your liking, from the room to the parking and nearby dining options. We're sorry your visit was short, but we hope to welcome you back for another memorable stay soon!Sincerely, Hotel Manager

10/10 Eccellente

Jamie, Belleview

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Fantastic location!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 15 apr 2024
Dear Jamie,We're thrilled to hear that you found our location fantastic! Thank you for your perfect rating and for choosing to stay with us. Your satisfaction is our priority, and we're delighted that our location met your expectations. We hope to welcome you back for another fantastic stay in the future!Sincerely,Hotel Manager

10/10 Eccellente

ventura

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
everything was great!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 15 apr 2024
Dear Ventura,Thank you for your perfect rating and kind words! We're delighted to hear that everything was great during your stay. Your satisfaction is our priority, and we're grateful for your feedback. We look forward to welcoming you back for another fantastic experience in the future!Sincerely,Hotel Manager

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved the location of this property! It is in walking distance to everything in the historic district. We had a great night sleep. We loved the beds and pillows. We did have a clogged sink but I reported it and it was taken care of. The front desk staff were great. Also there are parking attendants that show you where you can park. We have a big truck and it can only be parked in certain spots but there was always someone there to assist. I plan to stay here the next time we visit.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 11 apr 2024
Dear Jennifer,We're thrilled to receive your perfect 5 out of 5 rating! Thank you for choosing to stay with us and for sharing your positive experience. It's fantastic to hear that you loved the convenient location within walking distance to the historic district and that you had a great night's sleep on our comfortable beds and pillows. We're glad our staff were able to promptly address the issue with the clogged sink and assist you with parking your big truck. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

8/10 Buono

Laurel

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 10 apr 2024
Dear Laurel,Thank you for your rating. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra point to make it a perfect score next time, please feel free to share your thoughts with us. Your satisfaction is important to us, and we look forward to welcoming you back for an even better experience in the future. Thank you for choosing to stay with us.Sincerely, Hotel Manager

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The stay was excellent...staff was very friendly.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 8 apr 2024
Dear Andrew,Thank you for your outstanding 5 out of 5 rating! We're thrilled to hear that you had an excellent stay with us and that our staff was very friendly. Your satisfaction is our top priority, and we're delighted to have met your expectations. We appreciate your positive feedback and hope to welcome you back for another wonderful experience in the future!Sincerely, Hotel Manager

10/10 Eccellente

Connie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 4 apr 2024
Dear Connie,Thank you for your feedback and for rating your experience with us as a perfect 10 out of 10. We are absolutely delighted to hear that you had an exceptional stay and that we met or exceeded all of your expectations. Your satisfaction is our ultimate goal, and we are thrilled to have provided you with a memorable experience. Your positive feedback is truly appreciated, and it encourages us to continue delivering exceptional service. We look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

Anais

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 2 apr 2024
Dear Anais,I appreciate you sharing your flawless rating. That you had such a great time while visiting is very encouraging to us. Our first goal is making sure you're satisfied, and we're happy to hear that we did. We hope to have you stay with us again soon for another amazing experience!Sincerely, Hotel Manager

10/10 Eccellente

Sixto

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 1 apr 2024
Dear Sixto,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us. If there's anything specific that made your experience memorable, please feel free to share it with us. We hope to welcome you back soon for another excellent stay!Sincerely, Hotel Manager

10/10 Eccellente

Lynn, Chalfont

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice. Staff is polite and helpful . Would stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 27 mar 2024
Dear Lynn,Thank you for your excellent rating and positive review! We're delighted to hear that you had a very nice experience with us. Providing polite and helpful service is a priority, and we're glad that our staff met your expectations. We truly appreciate your feedback and your intention to stay with us again. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Eccellente

Mark, Port Orange

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed here many times. Just park the car and you can walk to all the venues in the area. Extremely clean, staff polite and professional. Check in was quick.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 26 mar 2024
Dear Mark,Thank you for choosing to stay with us repeatedly! We're thrilled to hear that our convenient location and high standards of cleanliness have consistently met your expectations. Your compliments regarding our polite and professional staff are truly appreciated. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Buono

Reny

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed being in the heart of the historic district. Shopping and dining all in walking distance. Mattress was a bit too firm for me, but overall, great property. And the 2 gentlemen working the parking are so helpful and nice!
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 25 mar 2024
Dear Reny,Thank you for your feedback and rating! We're delighted to hear that you enjoyed our prime location in the heart of the historic district, making shopping and dining easily accessible. We appreciate your kind words about our parking attendants and are pleased to know they provided helpful and friendly service. We'll also take note of your comment regarding the mattress firmness to ensure future improvements. We hope to welcome you back for another great stay!Sincerely, Hotel Manager

10/10 Eccellente

Devan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was a gem and we were so lucky to find it. I hate to give this place a good review because I don’t want everyone to know about it. However this property deserves the praise. The staff was wonderful, kind and accommodating (Shoutout to my lady Sheri!). Our room was clean and perfect for our quick trip. The location was superb and made it easy to walk to everything. 10/10 will stay here again!
Risposta di Hotel Manager, il giorno 25 mar 2024
Dear Devan,Thank you for your outstanding review and perfect rating! We're thrilled to have exceeded your expectations during your stay. It's wonderful to hear that you found our staff, especially Sheri, to be wonderful, kind, and accommodating. We take great pride in providing clean and comfortable accommodations, and we're delighted that you enjoyed your room. Our prime location in the heart of everything is certainly a highlight, and we're glad it added to your experience. We can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Eccellente

Harold

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was in the heart of everything. Great location
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 23 mar 2024
Dear Harold,Thank you so much for your fantastic review and for choosing to stay with us! We're thrilled to hear that you found our location to be perfect for your needs. We strive to provide our guests with the best possible experience, and it's wonderful to know that we hit the mark with you. We hope to welcome you back soon for another exceptional stay!Sincerely, Hotel Manager

10/10 Eccellente

Patrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Would stay again :o)
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 20 mar 2024
Dear Patrick,Thank you for your glowing feedback! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional experiences, and it's rewarding to know we hit the mark. We can't wait to welcome you back for another memorable visit. Your satisfaction is our utmost priority!Sincerely, Hotel Manager

10/10 Eccellente

Ronald, Erfurt

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Near on Site attractions
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 18 mar 2024
Dear Ronald,Thank you for your positive rating and feedback! We're delighted to hear that you enjoyed your stay and found our hotel conveniently located near onsite attractions. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Eccellente

holly

Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 14 mar 2024
Dear Holly,Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. If there's anything specific that stood out to you or any suggestions you have for how we can continue to improve, please let us know. We appreciate your support and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 Eccellente

E Carmel

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Excellent
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager, il giorno 12 mar 2024
Dear E Carmel,Thank you for your kind feedback! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to providing you with exceptional service again in the future. If there's anything specific you enjoyed or any way we can further improve, please let us know. We appreciate your support!Sincerely, Hotel Manager

10/10 Eccellente

Rebecca

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 27 mar 2024
Dear Rebecca,Your wonderful input is much appreciated. We are ecstatic to hear that your time with us was enjoyable, and we appreciate your kind rating of perfect stars very much. We are pleased that you found our staff to be exceptionally kind and welcoming, we take great satisfaction in offering this kind of hospitality. We look forward to having you visit us once more soon and hope you have an even better experience this time.Sincerely, Hotel Manager

8/10 Buono

gene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice location
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 5 mar 2024
Dear Gene,We're delighted to hear that you enjoyed the location of our property! Your satisfaction with the surroundings is incredibly important to us. We strive to provide not just comfortable accommodations but also convenient and pleasant surroundings. Thank you for choosing our hotel, and we hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Eccellente

Bailee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a wonderful stay I stayed here with some friends for my birthday and it was just a 5 minute walk to any destination in the downtown district of St Augustine.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 5 mar 2024
Dear Bailee,We're thrilled to hear that you had a wonderful birthday stay with us! It's fantastic that our hotel's location contributed to your enjoyment, allowing you and your friends easy access to everything the downtown district of St. Augustine has to offer. Thank you for choosing us to celebrate your special occasion, and we hope to welcome you back for more memorable experiences in the future!Sincerely, Hotel Manager

8/10 Buono

Rosa

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 5 mar 2024
Dear Rosa,Thank you for your rating. We're glad to hear that you had a positive experience during your stay. If there's anything specific we can improve upon to earn that extra star next time, please feel free to let us know. We appreciate your feedback and hope to host you again soon!Sincerely, Hotel Manager

8/10 Buono

Giselle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a good place to stay. The room was clean and it’s location is so convenient for people who want to walk around.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 4 mar 2024
Dear Giselle,Hello! We're delighted to hear that you found our hotel to be a good place to stay! It's wonderful to know that you appreciated the cleanliness of our rooms and our convenient location, perfect for exploring the area on foot. Thank you for your kind words, and we hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Soddisfacente

Gregory

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I was never told I was going to pay $20 a day for parking and the blinds don't block out the light, the room is lit up all night long from the outside lights
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 29 feb 2024
Dear Gregory,We apologize for any inconvenience caused by the unexpected parking fee and the issue with the blinds in your room. Your feedback is important to us, and we will address these concerns with our team to ensure better communication with guests regarding additional fees and to find a solution for the lighting issue. We appreciate your understanding and hope to have the opportunity to improve your experience in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

6/10 Soddisfacente

Sherry

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
The rooms although nicely renovated, smelled strongly of cigarette smoke. This smell longer throughout the entirety of our stay.
Risposta di Hotel Manager, il giorno 19 feb 2024
Dear Sherry,We sincerely apologize for the inconvenience caused by the cigarette smoke odor during your stay. Despite our efforts to maintain a smoke-free environment, it seems we fell short in this instance. Your feedback is invaluable, and we'll take immediate steps to address and rectify this issue to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Buono

Scott

Mi è piaciuto: Pulizia e personale e servizio
THE NOISE WAS VERY BAD WELL PAST 1:00 am.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 19 feb 2024
Dear Scott,Thank you for sharing your experience with us. We apologize for the disturbance caused by the noise that persisted past 1:00 am during your stay. Please know that we take noise complaints seriously and will take steps to address this issue to ensure a more peaceful environment for our guests. We appreciate your feedback and hope to welcome you back for a more restful stay.Sincerely, Hotel Manager

10/10 Eccellente

Annette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 19 feb 2024
Dear Annette,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was great.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 17 feb 2024
Dear Robert,Hello! We're thrilled to hear you had a wonderful experience with our staff! Providing exceptional service is our top priority, and we're delighted that our team met your expectations. We appreciate your kind words and hope to welcome you back for another fantastic stay soon.Sincerely, Hotel Manager

10/10 Eccellente

Rebecca Infinger

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We love staying here because it’s clean, has a great view, & you’re able to walk to most everything.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 13 feb 2024
Dear Rebecca Infinger,We're thrilled to hear that you love staying with us! Thank you for highlighting the cleanliness, great view, and convenient location of our hotel. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted to know that we've met your expectations. We look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager

8/10 Buono

Marilyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 8 feb 2024
Dear Marilyn,Thank you for your rating. We're pleased to hear that you had a positive experience during your stay. If there's anything specific you think we could improve upon to make it a 5-star experience next time, please don't hesitate to share your feedback with us. We value your input and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
LOVE! LOVE! LOVE THIS HOTEL!!! In the heart of historic St Augustine. Walking distance to most all the attractions or great places to eat. All the staff are wonderful!!!
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Guest,Thank you for your enthusiastic feedback! We're thrilled to hear that you love our hotel and that it's conveniently located in the heart of historic St. Augustine. It's fantastic that you found our staff wonderful. Your positive comments are truly appreciated, and we look forward to providing you with another excellent experience during your next visit.Sincerely, Hotel Manager

10/10 Eccellente

Graciela

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 20 mar 2024
Dear Graciela,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Buono

Kelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Location
Great location - walk to restaurants, shops and museums. Do not stay here if you are a light sleeper. Busy area with bars
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 20 gen 2024
Dear Kelly,Hello! We're glad to hear that you appreciated our great location, with convenient access to restaurants, shops, and museums. However, we apologize if the noise level from the busy area with bars affected your sleep, especially if you are a light sleeper. Your feedback is valuable, and we'll consider ways to address this issue for a more comfortable stay in the future. Thank you for sharing your experience with us.Sincerely, Hotel Manager

10/10 Eccellente

Diane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 19 gen 2024
Dear Diane,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that from check-in to check-out, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Eccellente

Maurine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 16 gen 2024
Dear Maurine,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Eccellente

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great visit
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 15 gen 2024
Dear Anthony,It's wonderful to hear that you had a great visit! If there's anything specific you enjoyed or if there are any suggestions you'd like to share, we'd love to hear more. Your feedback is valuable, and we look forward to hosting you again for another fantastic experience. Safe travels!Sincerely, Hotel Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Christmas stay
Had a wonderful stay again during the Christmas season to see the lights and the city. Staff were great and will stay again in the future
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Guest,Thank you for choosing us for your Christmas stay and for the perfect rating! We're delighted to hear that you had a wonderful experience enjoying the lights and the city. It's heartening to know that our staff contributed to your positive experience. We look forward to welcoming you again in the future for more memorable stays.Sincerely, Hotel Manager

10/10 Eccellente

Janeen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Our favorite place
We love this place, our go to hotel every time we go to St. Augustine. Perfect location to walk to everything, friendly employees, clean roo.s and comfortable beds.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Janeen,Thank you for taking the time to share your positive experience with us on Hotels.com! We're thrilled to be your go-to hotel in St. Augustine and appreciate your kind words about our perfect location, friendly employees, clean rooms, and comfortable beds. Your loyalty means a lot to us, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Eccellente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff and great location for downtown events.
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 27 gen 2024
Dear Michael,Hello! We're delighted to hear that you had a positive experience with our staff and enjoyed the convenient downtown location for events. Providing exceptional service and a prime location are top priorities for us. Thank you for your kind words, and we look forward to hosting you again for more downtown events!Sincerely, Hotel Manager

8/10 Buono

Sharon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay. I only wished the water for shower was hotter. Was warm only. Also would have liked an extra blanket available, my mom gets cold and had to sleep in her pants. An extra blanket would have helped. Everyone from the front desk to parking was very kind and helpful. I would stay here again great location.
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Sharon,Thank you for sharing your experience, and we're pleased to hear that you enjoyed your stay. We appreciate your feedback about the water temperature and the need for an extra blanket. We'll take this into consideration for future improvements. It's great to know that our team provided kind and helpful service. We look forward to welcoming you back on your next visit, and thank you for choosing us.Sincerely, Hotel Manager

6/10 Soddisfacente

Sara

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Sara,Thank you for your feedback and rating. We value your input and would appreciate more details on areas where we can improve to enhance your experience. Your satisfaction is important to us, and we hope to have the opportunity to address any concerns and provide a better stay during your next visit.Sincerely, Hotel Manager

10/10 Eccellente

Willians

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent, very good reception
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 3 gen 2024
Dear Williams,Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with our reception team. Providing exceptional service is our top priority, and we appreciate your recognition. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Eccellente

Joshua

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 3 gen 2024
Dear Joshua,Thank you for your perfect rating! We are thrilled to receive such high praise from you. At our hotel, we strive to provide the best possible experience for our guests, and we're delighted to hear that we met your expectations. Your satisfaction is our top priority, and we appreciate your support. Thank you for choosing our hotel, and we look forward to exceeding your expectations on your next visit!Sincerely, Hotel Manager

10/10 Eccellente

Marc, Weston

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 3 gen 2024
Dear Marc,Thank you so much for awarding us a perfect rating! We are thrilled to have met your expectations, and your feedback means the world to us. It's our pleasure to provide you with an exceptional experience, and we look forward to the privilege of hosting you again in the future.Sincerely, Hotel Manager

10/10 Eccellente

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 3 gen 2024
Dear Stephen,Hello! We truly appreciate your outstanding 5 out of 5 rating! Your satisfaction is our ultimate goal, and we are delighted to have met your expectations. Thank you for choosing our hotel, and we look forward to the pleasure of hosting you again for another exceptional stay.Sincerely, Hotel Manager

10/10 Eccellente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 3 gen 2024
Dear Kimberly,Thank you for your kind rating! We're thrilled to hear that you had a perfect experience with us. Providing excellent service and ensuring your satisfaction is our ultimate goal. We appreciate your support and thank you for choosing our hotel. We can't wait to welcome you back for another perfect stay in the future!Sincerely, Hotel Manager

2/10 Terribile

Mehmet

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Risposta di Hotel Manager, il giorno 3 gen 2024
Dear Mehmet,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely, Hotel Manager