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Recensioni per La Quinta Inn & Suites by Wyndham Pontoon Beach

2.5 out of 5
La Quinta Inn & Suites by Wyndham Pontoon Beach
14 Regency Park Dr, Granite City, IL

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 122 su 325 recensioni" "
Valutazione di 8 - Buono. 95 su 325 recensioni" "
Valutazione di 6 - Soddisfacente. 48 su 325 recensioni" "
Valutazione di 4 - Scarso. 30 su 325 recensioni" "
Valutazione di 2 - Terribile. 30 su 325 recensioni" "

7,6/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone one we worked with were good and friendly. Rooms were clean, and breakfast was good. Would recommend.
Soggiorno di 2 notti a maggio 2024
Risposta di Stan , il giorno 6 mag 2024
Dear Cheryl,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

4/10 Scarso

Doug

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The bedding was musty. Room had a bad oder.. some of the furnishings had rust. Not what I would expect for $120
Soggiorno di 1 notte ad aprile 2024
Risposta di Stan, il giorno 3 mag 2024
Thank you for taking the time to write us a review. We are working hard to make sure everything is perfect for our guests but sometimes things do happen but we will make sure for your future stays that this never happens.

8/10 Buono

Jenny

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel was clean, affordable and comfortable. Perfect for a quick nights stay before traveling on!
Soggiorno di 1 notte ad aprile 2024
Risposta di paul p., il giorno 29 apr 2024
Dear Jenny,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Soddisfacente

James

Mi è piaciuto: Pulizia
The desk clerk charged me a fee because i did not live greater than a 50 mile radius.I was there to meet up with family the next mng to plan my wifes funeral.
Soggiorno di 1 notte ad aprile 2024
Risposta di Paul P., il giorno 23 apr 2024
Dear James,Thank you for taking the time to write us a review. we really appreciate it! I would like to inform you that we do charge 50.00 to each and every guest who stays with us as an incidental deposit. Please note that you will receive that deposit back in a few days.

10/10 Eccellente

Harish

Viaggio di gruppo, Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly Front People , excellent Hot Break fast.
Soggiorno di 1 notte ad aprile 2024
Risposta di Paul P., il giorno 23 apr 2024
Dear Harish,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Buono

Mahesh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very helpful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Stan, il giorno 17 apr 2024
Dear Mahesh,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Soddisfacente

Marianne

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like that it's a pet friendly property. That is why we go there. However, the room, carpets and other areas of the property were visibly dirty. The faucets, both shower and sink, were leaking and made a mess. Had to eat my breakfast cereal with a fork because they had no spoons. Both of these were brought to staff members' attention. They did not seem concerned. Slamming doors in hallways and auxiliary entryways all night. We had a party of 7 and all agreed it was a subpar stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Paul P., il giorno 12 apr 2024
Hello Marianne, Thank you for taking the time to write us a review. We are working hard to make sure everything is perfect for our guests but sometimes things do happen but we will make sure for your future stays that this never happens. Thank you

8/10 Buono

Tere

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Me encantó el baño súper limpio y las camas sus sábanas me gustaron
Soggiorno di 1 notte a marzo 2024
Risposta di Paul P., il giorno 2 apr 2024
Hello Tere, Thank you for taking the time to write us a review. We are working hard to make sure everything is perfect for our guests but sometimes things do happen but we will make sure for your future stays that this never happens. Thank you

2/10 Terribile

Leonard

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My three day stay was terrible. Management was rude and not very helpful. My room had crazy ants in it and when I switched to the other room it had roaches and ants. I will not be staying here unless there is new management.
Soggiorno di 2 notti a marzo 2024
Risposta di Paul P., il giorno 30 mar 2024
Dear Leonard,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

2/10 Terribile

Leonard

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My three day stay was terrible. Management was rude and not very helpful. My room had crazy ants in it and when I switched to the other room it had roaches and ants. I will not be staying here unless there is new management.
Soggiorno di 1 notte a marzo 2024
Risposta di paul p., il giorno 30 mar 2024
Dear Leonard,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Eccellente

Blake, Bennington

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was great and most accommodating for my disability and my service animals. The rooms are great as always. The most AMAZING AND COMFORTABLE beds at LaQuintas! A very excellent breakfast! Very pleased.
Soggiorno di 1 notte a marzo 2024
Risposta di paul p., il giorno 27 mar 2024
Dear Blake, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

10/10 Eccellente

Johnnie

Soggiorno di 3 notti a marzo 2024
Risposta di Paul P., il giorno 12 apr 2024
Dear Johnnie, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

10/10 Eccellente

Arman

Soggiorno di 1 notte a marzo 2024
Risposta di shelly, il giorno 8 mar 2024
Dear Arman, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Soddisfacente

Tiara

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Paul P., il giorno 2 mar 2024
Dear Tiara,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Eccellente

Tomica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di paul p., il giorno 25 feb 2024
Dear Tomica, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Buono

Christopher, Denver

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024
Risposta di paul p., il giorno 25 feb 2024
Dear Christopher,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

8/10 Buono

Steven

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 13 feb 2024
Dear Steven,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Eccellente

Matt

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 9 gen 2024
Dear Matt, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Soddisfacente

Crystal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Breakfast was horrible, food not cooked all the way. Friendly staff and good location to St.Louis. There is very restaurants at this exit for a good meal.
Soggiorno di 3 notti a dicembre 2023
Risposta di General Manager, il giorno 8 gen 2024
Dear Crystal,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

4/10 Scarso

Shirley

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We were ripped off
I had taken out the extra insurance in case an illness happened, and we had to leave early. We were still charged for Saturday even though my sister was in so much pain that we had to leave.
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 29 dic 2023
Dear Shirley, Thank you for sharing your concern Please accept my apologies, Due to a Noncancelable and prepaid reservation you need to request to wherever you booked and you also check out at 1 pm it is considered the second day it has nothing to do with the hotel.Again i am sorry to leave early

6/10 Soddisfacente

Catherine

Viaggio con animali domestici, Viaggio con la famiglia
Breakfast was terrible. The waffle maker couldn’t be turned on with out browning a fuse!!
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 21 dic 2023
Dear Catherine,Thank you for sharing your concern Please accept my apologies, same day we had an electrical problem, with the trip breaker Constance but its fix within 30 minutes, Again I am so sorry about it

10/10 Eccellente

Amanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was clean, breakfast was good. Staff was nice. Helped promptly with our TV. Close to express way.
Soggiorno di 3 notti a novembre 2023
Risposta di Paul P., il giorno 29 nov 2023
Dear Amanda,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

4/10 Scarso

Jack

Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 13 dic 2023
Dear Jack,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2023
Risposta di General Manager, il giorno 20 nov 2023
Dear John,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

2/10 Terribile

Heidy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 14 nov 2023
Dear Heidy, Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Eccellente

Pete

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Covenient location, friendly staff, clean facility, fair price.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel management, il giorno 14 nov 2023
Dear Pete,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Soddisfacente

Earl, Middletown

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
It was a very average hotel. Needs some upkeep. The comforter was noticeably dirty.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Management, il giorno 11 nov 2023
Dear Earl, Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Eccellente

Santo

Soggiorno di 1 notte a novembre 2023
Risposta di Stan, il giorno 9 dic 2023
Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Buono

Michael

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
I liked the fact that it was directly beside the police/sheriff's office in the area we needed to stay. It made me feel safer in an area I knew very little about.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 9 nov 2023
Dear Michael, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
It got the job done.
Staff was really nice and welcoming. The bath tub was not the cleanest, there was hair in it from the last visitor i am assuming. The only other complaint i have, is not the business' fault but it smelled like someone was smoking Marijuana in the hallway. I had small kids and this hotel is supposed to be smoke free.
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Management, il giorno 7 nov 2023
Dear Guest, Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. After receiving your complaint in review I called Orkin people and sent them same room to find out but didn't find any bugs in this room today, We hope to see you again in the future!

4/10 Scarso

Christy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Booked this room based on reviews of cleanliness, but they must have been speaking of another hotel. The dresser and side tables had dried up stuff on them, the blankets on one bed had a big, brown stain, towels were stained and the restroom was moldy with rust all over the drains and the tub. I don’t think the room had been used in a while because when we started using the bathroom sink, a sewage smell started coming out of the drain. The smell did resolve on its own and I just wiped everything down myself. The bed was very uncomfortable and was collapsing in one side, making it hard to sleep. I had to fold my pillow in half it was so flat. While all of this was frustrating, it did not compare to the attitude I received when asking for an extra pillow from the front desk for the 2nd night of our stay. I was asked to clarify my request, was told I already had 3 on the bed and that they don’t have extra pillows. I informed her I knew what I had, but the pillows were horrible. She came back and informed me she could only find one. I would not recommend staying, go to any of the other 4 hotels on the same road.
Risposta di General Manager, il giorno 2 nov 2023
Dear Christy, Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

8/10 Buono

Mary

Soggiorno di 1 notte a ottobre 2023
Risposta di Stan GM, il giorno 21 nov 2023
Dear Mary, Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Buono

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 30 ott 2023
Dear Stephanie,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Soddisfacente

Tamara

Mi è piaciuto: Personale e servizio e servizi
The staff I encountered were friendly and very helpful. However, there were dirty towels in the restroom, the remote to the tv did not work and i soptted a bedbug on one of the beds in the room.
Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 23 ott 2023
Dear Tamara,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. After receiving your complaint in review I called Orkin people and sent them same room to find out but didn't find any bugs in this room today, We hope to see you again in the future!

2/10 Terribile

Allison

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They didnt say that they dont except cash app at all even if you book through expedia at all ..and the front desk person was hell rude when i was trying to explain that they should put that on thier website cause the other hotels that are the same took our cash app in Utah and California with no problems at all but when i tryed to do it there they simply turned us down and told us that we has to call you guys to get our money back since we couldnt stay there..so yeah i wouldn't want to stay here at all if they was like that ..
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 23 ott 2023
Dear Allison,Thank you for taking the time to write us a kind review. For our Policy and security purposes, we do not accept Cash app payments We require bank credit, debit card, Or cash for the Incidental or security deposit And if you decline for deposit You can read our policy on ExpediaAlso, I did ask my front person and you also had a pet so we do require a pet fee that is non-refundable that you don't want to pay so We have refused your business.

10/10 Eccellente

Kassedie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice staff clean hotel and very quiet. We we also felt very safe being right across from police station as well!
Soggiorno di 1 notte a ottobre 2023
Risposta di paul p., il giorno 19 ott 2023
Dear Kassedie,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

2/10 Terribile

Isabel

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Management, il giorno 1 nov 2023
Dear Isabel,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

8/10 Buono

Victoria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the 3rd La Quntia weve stayed in and this was by far the nicest. Beds were comfy. Quiet. Pool was feeezing but there. Breakfest was good!
Soggiorno di 1 notte a settembre 2023
Risposta di paul p., il giorno 1 ott 2023
DearVictoria,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

6/10 Soddisfacente

Flora

Viaggio con la famiglia
Mi è piaciuto: Pulizia
The pros : Convenient bed & pillows. Clean Price is good. The Cons: Noisy. Loud banging of doors in the morning. No Ice in the ice maker at our floor. The operator needs to improve her service. Breakfast offered till 9am only. They should extend it to 10am as most hotels.
Soggiorno di 1 notte a settembre 2023
Risposta di Paul P., il giorno 28 set 2023
Dear Flora,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

10/10 Eccellente

Karen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 4 notti a settembre 2023
Risposta di paul p., il giorno 28 set 2023
Dear karen,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Buono

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di paul p., il giorno 28 set 2023
Dear jose,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

10/10 Eccellente

PJ

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was so nice. The property is next to the police so it felt really safe. There was lots of space to walk the dog.
Soggiorno di 1 notte a settembre 2023
Risposta di paul p., il giorno 28 set 2023
Dear PJ,Thank you for taking the time to write us a review. we really appreciate it! Hope to see you the next time you're in town!

8/10 Buono

Yuriy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very quietly.
Soggiorno di 1 notte a settembre 2023
Risposta di Stan, il giorno 18 set 2023
Dear Yuriy,Thank you for taking the time to write us a review. we really appreciated it! Hope to see you the next time you're in town!

8/10 Buono

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice, clean room. Comfortable bed and easy access to and from hotel.
Soggiorno di 1 notte a settembre 2023
Risposta di Stan, il giorno 10 set 2023
Dear Mary,Thank you for taking the time to write us a review. we really appreciated it! Hope to see you the next time you're in town!

10/10 Eccellente

Blanca

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing service!
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 8 set 2023
Dear Blanca,Thanks for sharing your words, Our team endeavors to provide friendly and attentive service at all times. Glad you had a great stay at the La Quinta Inn & Suites Pontoon Beach. Hope to see you again soon!

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Place was really nice
Soggiorno di 1 notte ad agosto 2023
Risposta di Shelly, il giorno 28 ago 2023
Dear David,Thanks for sharing your words, Our team endeavors to provide friendly and attentive service at all times. Glad you had a great stay at the La Quinta Inn & Suites Pontoon Beach. Hope to see you again soon!

10/10 Eccellente

Jason, Belmont

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good service, nice staff
Soggiorno di 2 notti ad agosto 2023
Risposta di Stan, il giorno 27 ago 2023
Dear Jason,Thanks for sharing your words, Our team endeavors to provide friendly and attentive service at all times. Glad you had a great stay at the La Quinta Inn & Suites Pontoon Beach. Hope to see you again soon!

6/10 Soddisfacente

Tim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Like: Comfortable bed, clean, quiet Dislike: low water pressure in shower, hot day/evening room ventilation/air conditioning struggled, bathroom ventilation did not work
Soggiorno di 2 notti ad agosto 2023
Risposta di Stan, il giorno 27 ago 2023
Dear Tim,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!

6/10 Soddisfacente

Tamisha

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Good customer service
Soggiorno di 1 notte ad agosto 2023
Risposta di paul p., il giorno 21 ago 2023
Dear Tamisha,Thank you for taking the time to write us a kind review. I am so sorry about Cricket This year Rainfall every day so very hard to track cricket But I understand your frustration again So sorry we do not reach your expectation. We hope to see you again in the future!

6/10 Soddisfacente

Adriana

Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Managment, il giorno 7 set 2023
Dear Adriana,Thank you for taking the time to write us a kind review. I am so sorry we any not reach your expectations. We hope to see you again in the future!