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Recensioni per FUSION Resort Two Bedroom Suites

3.5 out of 5
FUSION Resort Two Bedroom Suites
290 107th Avenue, Treasure Island, FL

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 653 su 937 recensioni" "
Valutazione di 8 - Buono. 191 su 937 recensioni" "
Valutazione di 6 - Soddisfacente. 56 su 937 recensioni" "
Valutazione di 4 - Scarso. 23 su 937 recensioni" "
Valutazione di 2 - Terribile. 14 su 937 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

9,0/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Justin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We loved this property.
Soggiorno di 2 notti ad aprile 2024
Risposta di GM, il giorno 30 apr 2024
Dear Justin, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Francesca Garmon, GM

8/10 Buono

Margarite

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
The location provided beautiful views and was private.
Soggiorno di 2 notti ad aprile 2024
Risposta di GM, il giorno 30 apr 2024
Dear Margarite, Thank you for your kind words. We are delighted that you enjoyed your stay in our private accommodations and appreciated the stunning views. We are grateful for your loyalty and eagerly look forward to seeing you again soon. Best, Francesca Garmon, GM

10/10 Eccellente

Tamika

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 23 apr 2024
Dear Tamika, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Francesca Garmon, GM

10/10 Eccellente

Sandra

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The nicest place we have ever stayed, The hospitality is top notch. And the rooms are the cleanest i have ever encountered. If you’re looking for a place to stay on Treasure Island your look is over. This is everything and more you could want. Can’t wait to go back !
Soggiorno di 6 notti ad aprile 2024
Risposta di GM, il giorno 19 apr 2024
Dear Sandra, Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard, as well as our accommodations and location. I will be sure to share your comments with our team, who truly love making our guests feel welcome when they come to town. We can't wait to host you again soon! Best, Francesca Garmon, GM

10/10 Eccellente

Brian

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di GM, il giorno 17 apr 2024
Dear Brian, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Francesca Garmon, GM

10/10 Eccellente

Desirae, Indianapolis

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Andrea

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
super freundlich, sehr großes App. mit kompletter Küche, 2 Badezimmer, 2 Schlafzimmer, großer Balkon - Blick auf Bucht, Whirlpool, Supermarkt wenige Meter entfernt, Fahrradverleih, Poolhandtücher, sensationelle Lokation
Soggiorno di 2 notti a marzo 2024
Risposta di GM, il giorno 31 mar 2024
Dear Andrea, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your feedback. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable experience. We look forward to a return visit. Sincerely, Francesca Garmon, GM

10/10 Eccellente

Amie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great place! We will be back.
Soggiorno di 4 notti a marzo 2024
Risposta di GM, il giorno 30 mar 2024
Dear Amie, As a hotelier, one of the most rewarding things to hear is when guests are happy with their stay and would return for another visit. Thank you so much for your business and your kind feedback. We enjoyed hosting you and look forward to doing so again anytime you return to the area. Best, Francesca Garmon, GM

10/10 Eccellente

Andrew

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
First time staying here and couldn’t be more happy. Staff were great, the room was amazing, and the pool and spa area were exceptional. Only complaint I have is the restaurant. We thought we would give it a try one night and it was very disappointing. My rating would be 4.5 for that reason only. Also EVERYTHING is within walking distance. Beach, grocery store, restaurants. Rented a car and didn’t use it one time besides coming from airport. Also the beach is amazing….right there with siesta key. If Fusion gets the restaurant up to par this place would be the best resort around.
Risposta di GM, il giorno 2 apr 2024
Dear Andrew, It is always a pleasure to see that our guests enjoyed their stay with us, especially their first stay. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Francesca Garmon, GM

4/10 Scarso

Evelina

Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 28 mar 2024
Dear Evelina, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Francesca Garmon, GM

10/10 Eccellente

Rachid

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Front desk was very friendly and helpful.
Soggiorno di 2 notti a marzo 2024
Risposta di GM, il giorno 26 mar 2024
Dear Rachid, Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant thanks to our exceptional staff, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Francesca Garmon, GM

8/10 Buono

Terry

Mi è piaciuto: Condizioni e dotazioni della struttura
Property was lovely and location was great! Sorry to say that many amenities weren’t available as advertised for this property. Room was great but again, many things could’ve been better for the price point of this resort!
Soggiorno di 9 notti a marzo 2024
Risposta di GM, il giorno 21 mar 2024
Dear Terry, Thank you for taking the time to share this review. It is lovely to hear that you enjoyed your experience overall. Your feedback, including improvement areas, assists our team, which genuinely loves making our guests feel welcome when they come to town. Please find a reason to revisit us soon. Best, Francesca Garmon, GM

10/10 Eccellente

Jacquelyn

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We enjoyed staying at Fusion. The peaceful view of the bay made for a beautiful start and end of each vacation day. A precious reviewer stayed the pool heater was broken… I called the resort to check and they said it was working again. However, it was not. With that being said, I find the resort fee a bit silly, but all in all we really enjoyed our time and the hotel does offer some nice amenities like fire pits and bicycles.
Soggiorno di 3 notti a marzo 2024
Risposta di GM, il giorno 20 mar 2024
Dear Jacquelyn, Vacationing is always a great reason to travel! It is rewarding to hear that our Fusion Resort was an excellent backdrop for your relaxing stay in the area. Thank you for sharing your kind review and letting other potential guests know that you enjoyed our hotel. Please come see us again soon! Best, Francesca Garmon, GM

8/10 Buono

nicholas

Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Frank

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great place !!!!!
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 18 mar 2024
Dear Frank, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Francesca Garmon, GM

10/10 Eccellente

Lynn

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The suite was beautiful with fantastic view of the bay.
Soggiorno di 4 notti a marzo 2024
Risposta di GM, il giorno 12 mar 2024
Dear Lynn, We take pride in providing excellent service and comfortable accommodations to all our guests. Our ultimate goal is for our guests to have a memorable stay and share their positive experience with others. Thank you for taking the time to write this wonderful review and help us spread the word about the quality of our Fusion Resort. We look forward to welcoming you back soon. Best, Francesca Garmon, GM

10/10 Eccellente

John

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Bailey

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Gorgeous, clean & spacious We loved our stay!! Highly recommend!
Soggiorno di 2 notti a febbraio 2024
Risposta di GM, il giorno 11 mar 2024
Dear Bailey, We are absolutely thrilled to hear that your stay at our hotel was nothing short of amazing! Your review truly made our day and we appreciate the time you took to share your experience with fellow travelers. Our team is humbled by your kind words and we sincerely thank you for choosing our hotel. We would be honored to have you as our guest again in the future. Best, Francesca Garmon, GM

10/10 Eccellente

Jim

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our stay was very nice. Staff was excellent. Room was very clean and comfortable. What we were disappointed with was the lack of someplace to eat on the premises. The restaurant The Vibe was closed for most of our stay.
Soggiorno di 6 notti a febbraio 2024
Risposta di GM, il giorno 11 mar 2024
Dear Jim, We are absolutely delighted to hear that you had a great stay with us! Your kind review has left our team feeling encouraged and motivated to continue providing exceptional service. Thank you so much for choosing our hotel and taking the time to share your experience with us. We can't wait to welcome you back and make your next stay even more memorable! Best, Francesca Garmon, GM

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
A perfect place for families! A hidden gem! 5 stars
Soggiorno di 2 notti a marzo 2024
Risposta di GM, il giorno 7 mar 2024
Dear Jennifer, We are delighted to hear such positive feedback from you! Thank you for writing a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon, should your travels bring you to the area again. Best, Francesca Garmon, GM

8/10 Buono

Ann Marie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Heather

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We loved this place, laundry in room, full kitchen, 2 separate bedrooms and a balcony, couldn't ask for anything else. Only suggestion i woukd say would be a full coffee maker/kettle and a towel holder outside or even more inside and the restaurant to be open monday to sunday.
Soggiorno di 7 notti a febbraio 2024
Risposta di GM, il giorno 5 mar 2024
Dear Heather, Providing you with exceptional accommodations was our pleasure! Thank you for choosing our Fusion Resort and taking the time to share this excellent review and suggestions for improvement. We hope to see you back soon. Best, Francesca Garmon GM

4/10 Scarso

Rachel

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We stayed in a 3 bedroom 3 bathroom suite and there was barely any hot water. We had to take cold showers. The suite wasn't cleaned very well either. There were still party decorations hanging from the ceiling from a previous guest. Not worth the money I spent on it.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 3 mar 2024
Dear Rachel, I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Francesca Garmon GM

8/10 Buono

Irma

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Water pressure in shower was slow
Soggiorno di 3 notti a febbraio 2024
Risposta di GM, il giorno 2 mar 2024
Dear Irma, Thank you for choosing us. I'm glad that you enjoyed your stay overall, and I've taken note of your feedback regarding the water pressure. We value your review and hope to host you again. Francesca Garmon, GM

8/10 Buono

Robine

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Cheryl

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Spacious suite
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 24 feb 2024
Dear Cheryl, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Francesca Garmon, GM

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024

8/10 Buono

Chris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The Staff is awesome
Soggiorno di 5 notti a febbraio 2024
Risposta di GM, il giorno 23 feb 2024
Dear Chris, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Francesca Garmon, GM

8/10 Buono

Carlos, Asuncion

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Excelente Resort. Tuvimos una piza con 2 dormitorios y 2 baños. Muy amplia y muy bien equipada, con cocina, microondas, lavaplatos. Para ser perfecto solo faltarían la lava-ropas y seca-ropas. Tienen bicicletas para utilizar en forma gratuita y el area tiene muchas bicisendas que permiten la utilización de este medio de transporte. El personal muy atento. El único detalle por el cual no lo calificamos con 5 estrellas fue porque había ruido de muebles siendo movidos tarde en la noche en el piso superior, el tercero. Lo hemos avisado a recepción y nos dijeron que los de arriba ya se retiraban y que no tendríamos mas inconvenientes. El ruido siguió hasta el ultimo dia. Cama excelente. Buenas almohadas y ducha. Tiene en el exterior pileta térmica y de hidromasaje. Vista al embarcadero y linda vista desde el rooftop.
Soggiorno di 7 notti a febbraio 2024
Risposta di GM, il giorno 16 feb 2024
Dear Carlos, Thank you for sharing your feedback on your experience. I appreciate your detailed review. Reflections like yours give us areas to improve our guest experience. We're pleased to hear that our excellent amenities, friendly staff, and convenient location made for an enjoyable stay overall. Thank you for choosing us. Sincerely, Francesca Garmon, GM

10/10 Eccellente

Frank

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property is clean and the staff are friendly. We enjoy th bar area Kevin and Leah are awesome, they helped us with dinning options and local attractions.
Soggiorno di 3 notti a febbraio 2024
Risposta di GM, il giorno 9 feb 2024
Dear Frank, We strive to provide clean accommodations and cheerful service to all our guests, so it is wonderful to hear that we were successful in doing so during your stay. Your feedback is highly valued and appreciated. Thank you for choosing to stay at our hotel and we look forward to welcoming you back again in the future. Best, Francesca Garmon, GM

10/10 Eccellente

Robert L

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di GM, il giorno 31 gen 2024
Dear Robert L, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Francesca Garmon, GM

8/10 Buono

marlene

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Locations and room suites were great. View was great as well
Soggiorno di 4 notti a gennaio 2024
Risposta di GM, il giorno 30 gen 2024
Dear marlene, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Francesca Garmon, GM

10/10 Eccellente

Helen

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Tracy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti a gennaio 2024

6/10 Soddisfacente

JoAnna, Saginaw

Viaggio con la famiglia
The lady at check in was rude and the vibes restaurant was closed the entire time we were there
Soggiorno di 5 notti a dicembre 2023
Risposta di GM, il giorno 27 gen 2024
Dear JoAnna,We appreciate you taking the time to share your experience. My sincere apologies that you found our associate unhelpful and insincere. We strive to provide genuine hospitality, and we clearly missed the mark. Thank you for your candid feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely,Francesca GarmonGeneral Manager

8/10 Buono

Richard

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Resort feature we not available. Management seemed disheveled.
Soggiorno di 7 notti a gennaio 2024
Risposta di GM, il giorno 22 gen 2024
Dear Richard, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Francesca Garmon, GM

10/10 Eccellente

Laronia

Soggiorno di 2 notti a gennaio 2024
Risposta di GM, il giorno 31 gen 2024
Dear Laronia, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Francesca Garmon, GM

10/10 Eccellente

Denise

Mi è piaciuto: Pulizia e comfort della camera
10/10
I watched this place being built during my visits to Treasure Island/St. Pete and wanted to stay here. Well worth the wait! The property is amazing! The views from the balcony are stunning. Staff was friendly and helpful, awesome amenities, close proximity to restaurants, activities, and stores. I’d be hard pressed to come up with anything negative. If I HAD to say anything negative, it would be the quality of the paper products and they could be a little more eco friendly. Overall 10/10.
Soggiorno di 5 notti a gennaio 2024
Risposta di GM, il giorno 19 gen 2024
Dear Denise, Your flattering review is music to our ears! Thank you so much for choosing Fusion Resort and letting other travelers know what an exceptional stay you had. Hosting you was our pleasure, and we hope to welcome you back again soon. Best, Francesca Garmon, GM

10/10 Eccellente

Harry, Bloomsburg

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location and our Presidential Suite was very nice. We would definitely come back
Soggiorno di 2 notti a gennaio 2024
Risposta di GM, il giorno 16 gen 2024
Dear Harry, The fact that you want to return means we did our jobs and did them well. Thank you for choosing our Fusion Resort and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime. Best, Francesca Garmon, GM

10/10 Eccellente

Jaclyn

Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 27 gen 2024
Dear Jaclyn,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Francesca GarmonGeneral Manager

8/10 Buono

Timur

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Very nice place but the cleaning was not good and they left our door open!
Soggiorno di 5 notti a dicembre 2023
Risposta di GM, il giorno 9 gen 2024
Dear Timur,While I'm glad that you enjoyed your stay; I'm sorry for any lapses with the servicing of your room. We value all your feedback as it helps us to serve our guests better. Thank you for choosing us and we hope to see you again for a flawless experience.Best,Jeremy RoblesGeneral Manager

10/10 Eccellente

Ryan

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 6 notti a dicembre 2023

10/10 Eccellente

Lazara

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a dicembre 2023

10/10 Eccellente

Merardo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff very friendly, location is perfect, the property is well kept and safe. We stayed in a 3 bedroom suite and it was great, very spacious, nice kitchen and living room, great bay view, quiet, clean, close distance from the beach, restaurants, and attractions. Liked it very much. I would not call it a resort bit will definitely come back and will recommend this nice hotel.
Soggiorno di 2 notti a gennaio 2024
Risposta di GM, il giorno 9 gen 2024
Dear Merardo, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Fusion Resort for your travel needs and for taking the time to sing our praises in this review. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Treasure Island. Best, Jeremy Robles, GM

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great Place!
We went for one night with my family and it was great. We will definitely go back again next time. Clean, good service and nice location.
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 9 gen 2024
Dear Elizabeth, Reviews just don't get any better than this one. Thank you so much for your support of our Fusion Resort and your recognition of our spectacular staff. We loved having you as our guest, and we can't wait to welcome you back! Best, Jeremy Robles, GM

10/10 Eccellente

Michelle

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Wonderful property! We loved our short visit and plan to come back again!
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 31 gen 2024
Dear Michelle, We look forward to your return! Thank you for your business and your five-star review. Please come back sooner rather than later. Best, Francesca Garmon, GM

10/10 Eccellente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Spacious rooms great for extended stay
Love the location, saw dolphins in the bay in the morning . Watched fish swim also. Pool and hot tub are wonderful. The rooms are spacious and modern. Rooms have a large balcony. Staff were all very nice. We will stay here again!
Soggiorno di 2 notti a dicembre 2023
Risposta di GM, il giorno 1 gen 2024
Dear Lisa, It is wonderful to hear that you had a great experience with us and that you would like to stay with us again. I will make sure to pass on your kind feedback (and beautiful photos) to the entire staff, as we all work hard to ensure our guests are comfortable. Thank you for choosing us, and we hope to see you again soon! Best, Jeremy Robles, GM

10/10 Eccellente

Brian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent suite with lots of space and a beautiful view.
Soggiorno di 7 notti a dicembre 2023
Risposta di GM, il giorno 19 gen 2024
Dear Brian, Your flattering review is music to our ears! Thank you so much for choosing Fusion Resort and letting other travelers know what an exceptional stay you had. Hosting you was our pleasure, and we hope to welcome you back again soon. Best, Francesca Garmon, GM

6/10 Soddisfacente

Dana

Viaggio di gruppo
Mi è piaciuto: Pulizia
Amenities Disrupted
The hotel rooms are exactly as described and shown online; however, the amenities were NOT what was/is advertised online or in-person (ads/marketing signs around the hotel). The restaurant and bar were closed and had been closed even at the time I made reservations on 11/30/23. The website does not include this information. I wasnt informed until I checked in and question why wasnt there any rooftop bar "band noise". I was told the food & beverage vendor was being replaced and it had been closed for several weeks. This also includes the room service and evening entertainment. I wanted bar service at the pool and that also was closed. There were signs inside each suite that advertise room service that had not been revised or disposed of. I selected this place and traveled from MI for the resort experience and was not informed prior so that I could determine if I wanted to keep my reservation. Very very disappointed. I spoke with Missy, the new manager, and she offered to take off the resort fees but that small amount does not recoup the amount I spent on this vacation and the fact I didnt get the experience I wanted.
Soggiorno di 3 notti a dicembre 2023
Risposta di GM, il giorno 1 gen 2024
Dear Dana, I'm very sorry for your experience. While I appreciate you recognizing our wonderful rooms, I am sorry to hear that our amenities let you down. Your comfort is our highest priority and I apologize that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. We hope to serve you better in the future. Sincerely, Jeremy Robles, GM

10/10 Eccellente

Donovan

Soggiorno di 5 notti a dicembre 2023