6/10 Soddisfacente
Donna
Viaggio di coppia
14 giu 2024
Mi è piaciuto: Pulizia
We have stayed in many hotels of various ratings, but being our anniversary, we wanted a nicer place, that had a good rating. This one was rated excellent, with an 8.6 rating, and so we thought it would be perfect. The information and pictures were misleading, as we saw that the room, even though it was a "comfort" room, had a fireplace and balcony. When we arrived there was no fireplace and no balcony. The beds were clean and comfortable, but the bathtub enamel was chipped to the metal. There was no air conditioning, and being a sunny day the room was hot, and we couldn't figure out how to open a window, and the only option we had was a noisy portable fan, which didn't blow cool air, just moved around the warm air. We used the hottub, but apparently the filters weren't on or working, as there were floaties in the water, and sand or dirt on the floor. Check in was smooth and pleasant, but when I asked the desk about our room, they said that we reserved through expedia and that's what we get. It was mid week, and there was hardly anyone else around, so I don't know why they didn't upgrade us to a nicer room, since as a former front desk clerk for a high end hotel chain, I knew that is their option, to promote good customer service, if possible. The room we got, was not the room we thought we reserved. Very disappointed.
Donna
Soggiorno di 1 notte a giugno 2024