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Recensioni per Hilton Tampa Downtown

3.5 out of 5
Hilton Tampa Downtown
211 N Tampa Street, Tampa, FL

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 450 su 1002 recensioni" "
Valutazione di 8 - Buono. 251 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 148 su 1002 recensioni" "
Valutazione di 4 - Scarso. 83 su 1002 recensioni" "
Valutazione di 2 - Terribile. 70 su 1002 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Marty

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property. I wish the hotel wasn’t cashless. It’s an issue when you are trying to tip
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our first time in Tampa and first time at Hilton Downtown. Very nice, clean, staff was very nice.
Soggiorno di 3 notti ad aprile 2024

8/10 Buono

Alina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 27 apr 2024
Thank you for choosing us, Alina. We are glad to know that your overall stay was positive. However, if you have specific feedback on how we can earn that final star, please reach out to us. We hope to have another opportunity to welcome you back in the future for an even better experience.

8/10 Buono

Nicholas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service , il giorno 27 apr 2024
Thank you for your rating, Nicholas. We are glad to know that your overall stay was positive. However, if you have specific feedback on how we can earn that final star, please reach out to us. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 Eccellente

John M

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Everything was great
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service , il giorno 23 apr 2024
Thank you for your review, John M! We are delighted to know that everything was great during your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

Roberto

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The area
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service , il giorno 23 apr 2024
Thank you for your perfect rating, Roberto! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

lillian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
grea
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Dianna, Bradenton

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Although it was pleasant, 2 things stood out. Flushing the toilets, feeling like the flush was so noisy and powerful, we are surprised we did not go with it, then hearing the same flush all night from other rooms, I hope it gets fixed. Lastly, how do we get the new generations to understand real Hilton style customer service? Walk up to the service desk, greeted by young generations, standing there, stoic and unwelcoming as possible, no how may I help you, nothing, just a stare down-Sorry we inconvenienced you from earning a pay check. Unfortunately, it is everywhere, not just here! The world of entitlement…getting a pay check yet not earning it. Welcome to our new world. So heart-breaking!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 23 apr 2024
Thank you for taking the time to share your feedback with us, Dianna. We apologize for the inconvenience you experienced with the noise from the toilets and the service at our front desk. Rest assured, we will address this issue to ensure a more peaceful stay for our guests, and we continually strive to improve our customer service to better embody the genuine hospitality of the Hilton brand. Your comments are valuable to us, and we hope to welcome you back for a more enjoyable experience in the future.

10/10 Eccellente

Pamela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel! Loved the pool
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service , il giorno 21 apr 2024
Thank you for your review, Pamela! We are thrilled that you enjoyed your time with us. It’s great to hear that you enjoyed the pool and overall hotel. We hope to have another opportunity to welcome you back again soon and provide you with another wonderful experience.

8/10 Buono

Edward

Wonderful
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 21 apr 2024
Thank you for your review, Edward! We are thrilled that you enjoyed a wonderful stay. We hope to have another opportunity to welcome you back again soon and provide you with an even better experience.

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service , il giorno 18 apr 2024
Thank you for your rating, Christopher! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

martha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer service , il giorno 13 apr 2024
Thank you for taking the time to share your positive rating, Martha! We are thrilled that you enjoyed your stay and that our facilities and services met your expectations. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Eccellente

Connor

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 11 apr 2024
Thank you for taking the time to share your positive experience, Connor! We are thrilled to hear that you enjoyed your stay and that our facilities and services met your expectations. Your kind words serve as encouragement for our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.

2/10 Terribile

Sabrena

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No running hot water and shower did not drain properly, we checked out early and stayed at another property
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service , il giorno 11 apr 2024
Thank you for sharing your feedback regarding your recent stay, Sabrena. We sincerely apologize for the inconvenience you experienced with the lack of hot water and drainage issues in your shower. We take such matters very seriously and have promptly addressed these concerns with our maintenance team to ensure they are resolved immediately. It is truly disheartening to hear that your experience fell short of expectations, and we regret that we were unable to rectify the situation during your stay. We understand the importance of a comfortable and enjoyable stay for our guests, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

8/10 Buono

Andrew

Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service , il giorno 30 apr 2024
Thank you for your rating, Andrew. We are glad to see that your overall stay was positive. However, if you have specific feedback about how we can earn that final star, please reach out to us. It was our pleasure to serve you and we hope to welcome you back again soon for an even better experience.

6/10 Soddisfacente

Autumn

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service , il giorno 10 apr 2024
Thank you for your rating, Autumn. We are disappointed to see that your time with us did not meet our high standards. If you have specific suggestions on how we can improve, please reach out to us. We hope to have another opportunity to welcome you back and provide you with the excellent experience you deserve.

2/10 Terribile

Ricardo

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Deception in entry. Was told of a 30$ credit to food AND beverage. Clarified this is 30$ to in hotel Starbucks and 30$ to in hotel dining. This was coupled with a mandatory 300$ charge on presentation. Come check out, the bill only included 30$ credit. The fault was placed on me as the front desk denied claiming 30$ and I am left with the charge. Will NOT recommend this location.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service , il giorno 6 apr 2024
Thank you for your feedback, Ricardo. We apologize for any confusion regarding the credits offered during your stay. It's disappointing to hear about your experience with the billing discrepancy and the miscommunication from our front desk. Please know that we take your feedback seriously, and we will address this issue to ensure clearer communication in the future. We understand your frustration and regret any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a more positive experience should you choose to visit us again in the future.

6/10 Soddisfacente

Richard

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 27 apr 2024
Thank you for your rating, Richard. We are glad to know that your overall stay was positive. However, if you have specific feedback on how we can earn that final star, please reach out to us. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 Eccellente

Vera

Mi è piaciuto: Pulizia
.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 6 apr 2024
Thank you for your perfect rating, Vera! Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!

4/10 Scarso

Tara

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was not worth 480.00 .. very dated and dirty… the bathroom felt like a locker room and was not clean.. the staff was very unfriendly.. we had dinner there and the waiter was miserable because he was overwhelmed with no help.. I was very disappointed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service , il giorno 5 apr 2024
We apologize for the disappointment and inconvenience you experienced during your recent stay, Tara. It's disheartening to hear that the room did not meet your expectations in terms of cleanliness and comfort. We regret any unfriendliness you encountered from our staff and the lack of assistance during dinner service. Your feedback is valuable, and we will address these issues to ensure improvements are made. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

10/10 Eccellente

Sarah

Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service , il giorno 26 apr 2024
Thank you for your rating, Sarah! We are thrilled to know that you enjoyed your experience with us. It was our pleasure to serve you and we hope to welcome you back again soon.

8/10 Buono

Kelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The rooms, staff, bathrooms and amenities were really lovely. Lone female travelled with a child and I felt very safe in and around the hotel. The room and bathroom were small but very clean and comfortable. Negative points were that the pool bar wasn’t open during the week and that wasn’t made very clear (albeit was in the literature) and the hot tub was not well maintained - water level was low and there was green scum on the tiles (and cigarette butts on the steps both times we went) overall a great price and location.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service , il giorno 30 mar 2024
Thank you for your positive feedback, Kelly! We're delighted to hear that you found our rooms, staff, bathrooms, and amenities lovely, and that you felt safe during your stay. It's wonderful to know that you appreciated the cleanliness and comfort of the room and bathroom. However, we apologize for any inconvenience caused by the pool bar not being open during the week and the condition of the hot tub. Your feedback is important to us, and we will address these issues to ensure a more enjoyable experience for our guests. We're glad you enjoyed the great price and location, and we look forward to welcoming you back for another pleasant stay in the future.

8/10 Buono

Nevert

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location and value for money versus other properties. Nice size room and beds.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service , il giorno 26 mar 2024
Thank you for your review, Nevert. We are glad to hear that you enjoyed location, and the size of our rooms and beds. We hope to welcome you back again soon for an even better experience.

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service , il giorno 27 mar 2024
Thank you for your high review, Jessica! We are delighted to know that you enjoyed your experience. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

Derek

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing hotel. I’ll definitely be staying here again
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service , il giorno 19 mar 2024
Thank you for your review, Derek! We are thrilled to know that you enjoyed your experience. We look forward to serving you again soon.

10/10 Eccellente

Bryan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love downtown atmosphere
Soggiorno di 2 notti a marzo 2024
Risposta di Customer service , il giorno 12 mar 2024
Thank you for choosing us, Bryan! We are glad that you enjoyed your stay, and the downtown atmosphere. It was our pleasure to welcome you and we hope to do so again soon.

8/10 Buono

Ronald, Reidsville

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Customer service , il giorno 12 mar 2024
Thank you for your rating, Ronald. We are glad that your overall stay was positive. However, if you have any specific suggestions about how we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

8/10 Buono

Kathryn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service , il giorno 7 mar 2024
Thank you for your rating, Kathryn. We are glad to see that your overall experience was positive. However, if you have specific feedback about ho we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

4/10 Scarso

emilie

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service , il giorno 25 mar 2024
Thank you for your rating, Emilie. We are sorry to learn that your time with us did not meet our high standards. If you have specific feedback on how we can improve, please reach out to us. We hope to have an opportunity to regain your trust, and provide you with the excellent experience you deserve in the future.

10/10 Eccellente

Mayra

Soggiorno di 2 notti a febbraio 2024
Risposta di Customer service , il giorno 21 mar 2024
Thank you for your high rating, Mayra! We are thrilled to know that you enjoyed your experience. We hope to welcome you back again soon for another wonderful stay.

10/10 Eccellente

Vincent

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My sink was a l clogged a little but it was resolved quickly. Staff were friendly and attentive to visitor needs.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service , il giorno 21 feb 2024
Thank you for choosing us, Vincent! We appreciate your 5 star rating and your mention of how quickly we resolved the issue with your sink. It’s great to hear that our staff was friendly and attentive. It was our pleasure to serve you, and we hope to welcome back again soon for another wonderful experience.

10/10 Eccellente

Renee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed at this hotel to attend an event at Amalie Arena, location was perfect and there's a free trolly that takes you there. Room was clean, and had no smells like some hotels. My only complaint is they texted me after I checked out to receive my Hilton Honors bonus points when I called to have them applied they stated it could only be done in person. I explained to them they sent a text hours after I left and the front desk made no mention of this. Guest Services still did not agree to award me my points.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service , il giorno 6 feb 2024
We're glad to hear that the hotel's location and cleanliness met your expectations during your stay for the event at Amalie Arena, Renee. However, we apologize for the inconvenience you experienced regarding the Hilton Honors bonus points. We'll be sure to share your feedback with the management team to ensure better communication and resolution processes. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience.

8/10 Buono

Andrea

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer service , il giorno 21 mar 2024
Thank you for choosing us, Andrea. We are glad that your overall stay was positive. However, if you have feedback about how we can improve, please reach out to us. We hope to welcome you back again soon for an improved experience.

4/10 Scarso

Joshua

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service , il giorno 5 feb 2024
Thank you for your rating, Joshua. We are disappointed to see that your time with us did not meet our high standards. If you have specific information you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the wonderful experience that you deserve.

10/10 Eccellente

Katie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean! Plus a great taproom across the street!
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer service, il giorno 30 gen 2024
Thank you for your review, Katie! We are thrilled to see your high rating, and to know that you enjoyed the cleanliness and location. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Eccellente

Lori

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property in a convenient area to where I needed to be
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service , il giorno 29 gen 2024
Thank you for choosing us, Lori ! We are thrilled to hear that you enjoyed our nice property, and that our location was convenient to you. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.

6/10 Soddisfacente

Jennifer

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service , il giorno 30 gen 2024
Thank you for your rating, Jennifer. We are disappointed to see that your time with us did not meet our high standards. If you have any information you can share about aspects of your stay that we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that we are known for and that you deserve.

8/10 Buono

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service , il giorno 20 gen 2024
Thank you for choosing us, Steven. We’re glad to see that your overall stay with us was positive. However, if you have any information you can share with us about how we can further improve our service, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the flawless experience that you deserve.

8/10 Buono

Stefanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ganz ok
alles in allem ganz gut, nur hatten wir am abend zuvor angefragt, ob es möglich wäre etwas früher einzuchecken und der mitarbeitende an der rezeption meinte, nachdem er es scheinbar eingegend überprüft hatte, dass es gar kein problem sei. ich hatte die zeit nochmals mit 12 uhr mittags bestätigt und er hat bejaht. als wir dann um diese zeit einchecken wollten, hiess es, dass kein zimmer parat sei und wir warten müssten. das war tatsächlich etwas blöd, weil wir komplett umplanen mussten und dann erst relativ spät einchecken konnten… nicht angenehm. das zimmer war dann ganz ok, obwohl der gleich angrenzende lift praktisch durchgehend lief und relativ laut war
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service , il giorno 20 gen 2024
Vielen Dank für Ihr Feedback, und es tut uns aufrichtig leid, dass es beim Einchecken zu Unannehmlichkeiten kam, Stefanie. Wir entschuldigen uns für die Missverständnisse und die dadurch verursachten Umstände, insbesondere nach Ihrer vorherigen Anfrage. Wir werden diesen Vorfall intern überprüfen, um sicherzustellen, dass sich solche Situationen nicht wiederholen. Ihr Hinweis bezüglich des Lärms vom angrenzenden Aufzug wird ebenfalls ernst genommen, und wir werden Möglichkeiten prüfen, dies zu verbessern. Wir schätzen Ihre ehrliche Rückmeldung und hoffen, dass Sie uns in Zukunft eine weitere Gelegenheit geben, Sie von unserem verbesserten Service zu überzeugen.

10/10 Eccellente

Safaa, Davie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service , il giorno 19 gen 2024
Thank you for your five out of five rating, Safaa! We are thrilled to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back again in the near future.

10/10 Eccellente

nalinrat

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer service , il giorno 16 gen 2024
Thank you for choosing us, Nalinrat! We are delighted to see your 5/5 rating, and to know that you enjoyed your time with us. It was our pleasure to serve you, and we hope to welcome you back again soon for an equally satisfying experience.

6/10 Soddisfacente

Stephen

Mi è piaciuto: Pulizia e personale e servizio
The property is beautiful and the staff is very friendly and professional. A few items that turn a 5 star rating into a 3 include: room fridge was warm and coils covered in ice so it was unusable. The bedroom safe battery was dead and it needed to be serviced to work. Otherwise, we liked the hotel, the bar area and the room overall.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service , il giorno 13 gen 2024
Thank you for your feedback, Stephen. We appreciate that you mentioned the positive aspects of your stay such our beautiful property and professional and friendly staff. However, we would like to apologize for the issues you experienced during your time with us. We will make sure to pass these comments along to the appropriate staff so that they ensure that it does not happen again. We hope to have another opportunity to welcome you back in the future and provide you with the flawless experience that you deserve.

8/10 Buono

Meredith

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer service, il giorno 12 gen 2024
Thank you for choosing us, Meredith. We are glad to see that your overall stay was positive. However, we hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 Eccellente

Nuresha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer service , il giorno 11 gen 2024
Thank you for choosing us, Nuresha! We are thrilled to know that you enjoyed your time with us, and we hope to have another opportunity to welcome you back in the future for another wonderful experience.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service , il giorno 9 gen 2024
Thank you for your rating. We are delighted to see that you enjoyed your stay, and we hope to have another opportunity to welcome you back in the future for an equally satisfying experience.

10/10 Eccellente

Simira

Viaggio di coppia
Mi è piaciuto: Servizi
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service , il giorno 8 gen 2024
Thank you for your rating, Simira! We are delighted to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back in the future for another great experience.

6/10 Soddisfacente

Edna, Piantini

Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service , il giorno 31 gen 2024
Thank you for choosing us, Edna. We are sorry to see that your stay with us did not meet our high standards. If you have any specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

8/10 Buono

Erika

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The bar closed way too early Friday and Saturday and there was plenty of people there. Very rude turning lights off and on. Should be open more hours and be nicer
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service , il giorno 31 gen 2024
Thank you for your review, Erika. We appreciate your feedback and will certainly take it into consideration. We apologize for any inconvenience caused by the bars' closing time and hope that, despite this, the rest of your stay was positive. We look forward to another opportunity to welcome you back in the future for an even better experience.

8/10 Buono

Elaine

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service , il giorno 8 gen 2024
Thank you for your rating, Elaine. We are glad to know that your overall stay was positive. However, we hope to learn more about how we can improve further. We hope to have another opportunity to welcome you back in the future, and provide you with a flawless experience that you deserve.

10/10 Eccellente

Robert, Decatur

Great
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service , il giorno 1 gen 2024
Thank you for your high rating, Robert! We are thrilled to know that you enjoyed your stay, and that you would call it great. It was our pleasure to provide the highest level of quality and service, and we hope to have another opportunity to welcome you back.