Parco della struttura
Controlla disponibilità

Recensioni per City Lodge Hotel Umhlanga Ridge

3 out of 5
City Lodge Hotel Umhlanga Ridge
2 Palm Boulevard, Umhlanga, KwaZulu-Natal

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 119 su 243 recensioni" "
Valutazione di 8 - Buono. 93 su 243 recensioni" "
Valutazione di 6 - Soddisfacente. 18 su 243 recensioni" "
Valutazione di 4 - Scarso. 8 su 243 recensioni" "
Valutazione di 2 - Terribile. 5 su 243 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

9,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Francesco, Roma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
albergo comodo in buona posizione
l'hotel è in una bella e moderna zona della citta, lontano dal degrado del centro e ben collegato. A parte alcune stranezze per cui invece di chiedermi i saldare il conto all'arrivo mi veniva disabilitata la chiave della stanza poco dopo avermela data, ve la pena di soggiornare qui.
Soggiorno di 1 notte a dicembre 2017
Risposta di The CLHG Team, il giorno 18 gen 2018
Dear Francesca Thank you for taking the time to review our lovely hotel. We are pleased that your stay was good and sincerely appreciate your valuable feedback which is being investigated. We hope to welcome you as our guest again soon. With kindest regards

4/10 Scarso

Shelley

Viaggio di lavoro
Noisy
Soggiorno di 1 notte a gennaio 2024
Risposta di Okkie Brits, General Manager, il giorno 31 gen 2024
Thank you for kindly completing our online survey and we sincerely appreciate the extra time you took to offer some valuable feedback. Thank you for your constructive comments which have been referred to the team at the hotel for their appropriate action.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

8/10 Buono

Musa

Soggiorno di 3 notti a dicembre 2023
Risposta di Okkie Brits, General Manager, il giorno 31 gen 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Eccellente

Vimal

Soggiorno di 1 notte a gennaio 2024
Risposta di Okkie Brits, General Manager, il giorno 31 gen 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Eccellente

Margaret

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti a gennaio 2024
Risposta di Okkie Brits, General Manager, il giorno 31 gen 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Eccellente

Bekinkosi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Okkie Brits, General Manager, il giorno 31 gen 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Eccellente

Phumelelani

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
City Lodge umhlanga
Our stay was excellent, the hotel location was great, friendly staff. The room was clean they even allowed us to change rooms to a more spacious room with great view
Soggiorno di 3 notti a dicembre 2023
Risposta di Okkie Brits, General Manager, il giorno 31 gen 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Soddisfacente

Mzimasi

Soggiorno di 7 notti a dicembre 2023
Risposta di Okkie Brits, General Manager, il giorno 31 gen 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Eccellente

Moses

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Okkie Brits, General Manager, il giorno 2 gen 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Soddisfacente

Muhammad

Viaggio di lavoro
Mi è piaciuto: Pulizia
Soggiorno di 5 notti a novembre 2023
Risposta di Okkie Brits, General Manager, il giorno 2 gen 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Eccellente

Sandiso

Soggiorno di 1 notte a novembre 2023
Risposta di Okkie Brits, General Manager, il giorno 2 gen 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Eccellente

Sifiso

Soggiorno di 2 notti a novembre 2023
Risposta di Okkie Brits, General Manager, il giorno 24 nov 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Eccellente

Renuka

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Okkie Brits, General Manager, il giorno 9 nov 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Eccellente

Carol

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Okkie Brits, General Manager, il giorno 24 ott 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Buono

Achero

Soggiorno di 2 notti a ottobre 2023
Risposta di Okkie Brits, General Manager, il giorno 17 ott 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

2/10 Terribile

Sandile

Soggiorno di 1 notte a settembre 2023
Risposta di Okkie Brits, General Manager, il giorno 2 ott 2023
Thank you for kindly completing our online survey and we sincerely appreciate the extra time you took to offer some valuable feedback. We are unfortunately not aware what your specific issues was, and would be a happy to look into the matter if we had more details.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

8/10 Buono

S

Soggiorno di 1 notte a luglio 2023
Risposta di Okkie Brits, General Manager, il giorno 1 ago 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Buono

Troy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cleanliness
Soggiorno di 2 notti a luglio 2023
Risposta di City Lodge Umhlanga - Johna Pillay, il giorno 16 lug 2023
Good Day Thank you for the feedback , hope to see you back, enjoy your day

10/10 Eccellente

Latanya

Soggiorno di 1 notte a giugno 2023
Risposta di Okkie Brits, General Manager, il giorno 8 lug 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Buono

Gulam Mohamed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a maggio 2023
Risposta di Okkie Brits, General Manager, il giorno 9 mag 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Eccellente

MR

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean with friendly staff
Soggiorno di 2 notti ad aprile 2023
Risposta di Okkie Brits, General Manager, il giorno 5 mag 2023
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

4/10 Scarso

Fred

Soggiorno di 1 notte a febbraio 2023
Risposta di Okkie Brits, General Manager, il giorno 3 mar 2023
Thank you for taking the time to review our property. We are naturally disappointed that you rated us so low and would like to have a better understanding what did meet your expectations. We sincerely hope that we will be able to welcome you back to one of our hotels in the not too distant future.

10/10 Eccellente

Fazila

Soggiorno di 2 notti a gennaio 2023
Risposta di Okkie Brits, General Manager, il giorno 30 gen 2023
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

8/10 Buono

Tim

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2023
Risposta di Okkie Brits, General Manager, il giorno 30 gen 2023
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

10/10 Eccellente

govindram

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property, great value for money.
Risposta di Okkie Brits, General Manager, il giorno 18 gen 2023
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and look forward to welcome you back to one of our hotels in the not too distant future.

8/10 Buono

Gilda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2023
Risposta di Okkie Brits, General Manager, il giorno 18 gen 2023
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and look forward to welcome you back to one of our hotels in the not too distant future.

10/10 Eccellente

Cheryl

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

8/10 Buono

Arnold

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2022
Risposta di Okkie Brits, General Manager, il giorno 27 ott 2022
We were very pleased to note that you rated us highly.We will continue with our commitment to kindness and service excellence and hope to welcome you as our guest to our hotels again soon.

6/10 Soddisfacente

Adilson

Viaggio di lavoro
Mi è piaciuto: Pulizia
Otima localizacao
Otima localização. Mobilia um pouco desgastada. Check in lento e confuso.
Soggiorno di 1 notte ad agosto 2022
Risposta di Okkie Brits, General Manager, il giorno 30 ago 2022
Thank you for taking the time to review our property. Unfortunately we cannot comment on your comments due to the fact that it is not in English.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good
Soggiorno di 3 notti a giugno 2022
Risposta di City Lodge Umhlanga - Johna Pillay, il giorno 19 giu 2022
Good Day Thank you for the feedback , hope to see you back , enjoy your weekend

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This is my first time ever lodging at City Lodge and I am very impressed. Although not like a 5-star hotel, their service is beyond 5-star. It is sterling. I will lodge here again and again!
Soggiorno di 4 notti a maggio 2022
Risposta di City Lodge Umhlanga - Johna Pillay, il giorno 19 giu 2022
Good Day Anthony Thank you for the feedback , hope to see you again , enjoy your day . Kind Regards

8/10 Buono

Francis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Need more staff at reception to improve service.
Soggiorno di 2 notti a maggio 2022
Risposta di Okkie Brits, General Manager, il giorno 20 giu 2022
Thank you for taking the time to review our property. Thank you for you additional comments. We are not sure what the exact context is of your staffing comment, but we will look into the matter.

10/10 Eccellente

Hussein

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Across from Gateway! location, locaton, ...
Hotel room was very comfortable and in excellent condition. Bedding, bathroom, furniture were all great. Wifi was ok but not capable of video. TV channels were limited. Very quiet on top floor room, as I was on the back and not facing Gateway. Location was fantastic - I walked across the road to Starbucks for breakfast rather than eat at the hotel. Parking is not marked and I could not find it before checking in. Staff were always helpful, but reception needs some work compared to other City Lodges I have stayed at. I stayed here because the price was good and it was not possible to get any closer to Gateway, while still being close to the rest of Umhlanga.
Soggiorno di 2 notti a maggio 2022
Risposta di Okkie Brits, General Manager, il giorno 16 mag 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stray. We have taken note of your additional comments. We hope to welcome you back to one of our hotels in the not too distant future.

10/10 Eccellente

Francis

Soggiorno di 3 notti ad aprile 2022
Risposta di Okkie Brits, General Manager, il giorno 28 apr 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our properties in the not too distant future.

10/10 Eccellente

A

Soggiorno di 2 notti a marzo 2022
Risposta di City Lodge Umhlanga - Johna Pillay, il giorno 2 apr 2022
Good Day Thank you for the feedback , enjoy your day . Kind Regards City Lodge Umhlanga

6/10 Soddisfacente

MAHOMED

Soggiorno di 1 notte a marzo 2022
Risposta di Okkie Brits, General Manager, il giorno 29 mar 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our properties in the not too didtasnt future.

10/10 Eccellente

Maria Dorethea

Soggiorno di 1 notte a marzo 2022
Risposta di Okkie Brits, General Manager, il giorno 18 mar 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay. We hope to see you back again at one of our hotels in the not too distant future.

8/10 Buono

Vasuthdaven

Soggiorno di 5 notti a febbraio 2022
Risposta di Okkie Brits, General Manager, il giorno 3 mar 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

10/10 Eccellente

David

Soggiorno di 1 notte a febbraio 2022
Risposta di Okkie Brits, General Manager, il giorno 22 feb 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our properties in the not too distant future.

8/10 Buono

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2022
Risposta di Okkie Brits, General Manager, il giorno 17 gen 2022
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our properties in the not too distant future.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Stay
Good Stay
Soggiorno di 4 notti a dicembre 2021
Risposta di City Lodge Umhlanga - Johna Pillay, il giorno 6 gen 2022
Good Day Thank you , enjoy your day . Kind Regards Johna Pillay

8/10 Buono

Dr Vincent G

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location for families with small children
Soggiorno di 3 notti a dicembre 2021
Risposta di Okkie Brits, General Manager, il giorno 31 dic 2021
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to welcome you back to one of our properties in the not too distant future.

6/10 Soddisfacente

Michelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di Okkie Brits, General Manager, il giorno 17 dic 2021
Thank you for taking the time to review our property. We hope to see you back at one of our hotels in the not too distant future.

2/10 Terribile

Dinesha

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Please note this hotel was already fully booked before booking was done on Hotels .com
Soggiorno di 1 notte a novembre 2021
Risposta di City Lodge Umhlanga - Johna Pillay, il giorno 28 nov 2021
Good Day Thanks for your email , please note the guest did not come to the hotel , the three booking were processed for arrival , Donna the agent from expedia phoned to say guest arrived and the hotel was full , I made her aware that no guest from the reservation made have arrived at the hotel , she said can we cancel one room from the three reservation which we did , told her we will charge no show if the the other two reservation do not not arrive which was acknowledged by both.I told her to explain to the guest regarding our conversation . Kind Regards

8/10 Buono

JC

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A bit disappointed this time round
We have always stayed at this property in the past as they have friendly staff, comfortable clean rooms/bathroom and a great new Cafe. However on Saturday evening at 1 am the people next door started making a noise with loud music and loud conversation/laughter. When we asked them to tone it down they just carried on. We then asked the hotel for assistance and the security guard went to speak to them. They proceeded to threaten him whereafter we requested to be moved (in the middle of the night) to another room. The hotel granted this but I feel we should not have been inconvenienced, the hotel should have moved them/ thrown them out or alternatively called the police (as the guard was threatened). Hotel guests should not have to figure out how to get a good night's sleep, the hotel should ensure this, afterall we paid to stay there. My concern is this, should there not be a night /senior manager on duty at night for situations like these? The poor receptionist and security guard were no match for these selfish people. Other than that, a nice clean hotel.
Soggiorno di 2 notti a novembre 2021
Risposta di Okkie Brits, General Manager, il giorno 17 nov 2021
We are sorry that your stay was inconvenienced due to other guests that does not have consideration for others. Thank you for your constructive feedback. I can report that these guest were indeed asked to leave our hotel a bit later by our night auditor, which they did. These guests has also already been blacklisted from our hotels. We look forward to welcome you back to one of our hotels in the not too distant future.

8/10 Buono

V N

Soggiorno di 5 notti a ottobre 2021
Risposta di Okkie Brits, General Manager, il giorno 30 ott 2021
Thank you for taking the time to review our property. We are happy that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
City Lodge Hotel Umhlanga Ridge
The staff are so helpful and friendly - well done to all of them. The location as also an attraction for me as I park my car in the hotel on-site parking and walk across to Gateway.
Soggiorno di 1 notte a ottobre 2021
Risposta di Okkie Brits, General Manager, il giorno 30 ott 2021
Thank you for taking the time to review our property. We are happy that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.

10/10 Eccellente

A

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2021
Risposta di Okkie Brits, General Manager, il giorno 28 set 2021
Thank you for taking the time to review our property. We are glad that you enjoyed your stay, and hope to welcome you back to one of our properties in the not too distant future.

10/10 Eccellente

Zinhle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
Soggiorno di 2 notti ad aprile 2021
Risposta di Okkie Brits, General Manager, il giorno 30 giu 2021
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and we hope to welcome you back to one of our hotels in the not too distant future.

8/10 Buono

Bhimsen

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2021
Risposta di Okkie Brits, General Manager, il giorno 8 giu 2021
Thank you for your review. We are glad that you enjoyed your stay and hope to welcome you back to one of our hotels in the not too distant future.