Thank you for sharing your review with us!

Dear Paola, Unfortuantely I do not speak Italian but thank you for the beautiful compliments about our hotel. Unfortuantely the dinner in the bistro was not to your satisfaction, we will discuss this with the collegues in the kitchen. We hope to welcome you again in our hotel. With warm regards, Wendy van Espelo-Kluft

Dear Luigi, Thank you for the review about our hotel. We will share the compliments about the central location and the friendly staff with the entire team. Have a beautiful day! With warm regards, Wendy van Espelo-Kluft

Dear Massimo, Thank you very much for the honest feedback of your recent stay with us. It is great to hear that your overal stay was enjoyable and that you enjoyed the city of Utrecht as well. I apologize that the location of your room was not to your liking. We would have been more than happy to move you to a different room while you were here. Thank you again for choosing to stay with us and it would be our pleasure to have you stay with us again. With Kind Regards, Lydia Bowman Grand Hotel Karel V

Dear Nick, Thank you for taking the time to write a review on your stay at Grand Hotel Karel V. We do hope to welcome you back another time at Grand Hotel Karel V.

Dear Kathryn,Thank you for your review, we appreciate your kind words on the hotel and breakfast. We are looking forward to your return!

Dear David Andrew, Thank you for your review about your stay at Grand Hotel Karel V. We are more than happy to read that you enjoyed your stay with us. We do hope you will be back soon!

Dear Rajat, Thank you for your review, we appreciate that you took the time to share your experience at Grand Hotel Karel V. I am very sorry to read that you did not receive the requested service. I shared this internally with the team . We do hope to welcome you back at Grand Hotel Karel V another time.

Beste Madelon, Dank voor deze recensie, wij waarderen het enorm dat u hiervoor de tijd heeft genomen. Wij zijn blij te lezen dat u een fijn verblijf heeft gehad. Uw feedback met betrekking tot het stof in de kamer is gedeeld met ons housekeeping team, fijn dat u dit bij ons onder de aandacht brengt. Wij hopen u snel nog een keer te mogen ontvangen bij Grand Hotel Karel V

Dear Dan,We regret to learn that your recent stay with us fell short of your expectations. Unfortunately, your reservation was made for accommodations for 2 adults and 1 child, which aligns with the maximum capacity of the room you booked. Upon your arrival, however, we noted there were 2 adults and 3 children present. Regrettably, due to safety concerns, we cannot accommodate more guests than specified in the reservation.Despite this discrepancy, we made an exception to assist you in accommodating your additional childeren late at night, even though it contravened our policy. We apologize for any inconvenience this situation may have caused during your stay, but please understand that we were adhering to established protocols.Should you choose to stay with us again in the future, we kindly ask that you ensure the correct number of guests per room to ensure a safe and comfortable experience for all. Warm regards,Yahya El MhassaniAssistant Front Office Manager

Dear Susan,Thank you for taking the time to write this review. We are happy to read that you enjoyed your time at Grand Hotel Karel V. We do hope to welcome you again at Grand Hotel Karel V.

Beste Fre, Bedankt voor het delen van uw ervaring. De feedback die u aangeeft zullen wij zeker oppakken in het hotel. Graag tot een volgende keer!

Bedankt voor deze mooie recensie!

Wat fijn dat jullie genoten hebben. Vanwege de maatregelen serveren wij het ontbijt inderdaad aan tafel en hebben wij geen buffet meer in het restaurant.