Esterni

Recensioni per Grand Park Hotel and Suites Vancouver Downtown

3 out of 5

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 65 su 203 recensioni" "
Valutazione di 8 - Buono. 51 su 203 recensioni" "
Valutazione di 6 - Soddisfacente. 39 su 203 recensioni" "
Valutazione di 4 - Scarso. 23 su 203 recensioni" "
Valutazione di 2 - Terribile. 25 su 203 recensioni" "

7,4/10

Pulizia

8,0/10

Personale e servizio

7,4/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Emile, Calgary

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Floor in room was dirty. Bathroom was run down. Key card wouldn’t work, had to get it re-keyed. All in all a bad experience!
Soggiorno di 4 notti ad aprile 2024
Risposta di Carlos, il giorno 2 mag 2024
I apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. We strive to provide a clean and comfortable environment for all our guests, and it's disappointing to hear that we fell short of your expectations in this instance. Rest assured, we will address the issues you've mentioned with our team to ensure they are resolved promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right for you in the future.

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Carlos, il giorno 2 mag 2024
Dear Andrew, thank you so much for your positive rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!

4/10 Scarso

Raven

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Carlos, il giorno 2 mag 2024
Dear Raven, we regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

10/10 Eccellente

Cherie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location to the inner harbour, BC place and gastown.
Soggiorno di 3 notti ad aprile 2024
Risposta di Carlos, il giorno 2 mag 2024
Thank you for highlighting the positive aspects of our location! We're delighted to hear that our proximity to popular attractions like the Inner Harbour, BC Place, and Gastown added value to your stay. We strive to offer our guests not only comfortable accommodations but also convenient access to the best that our city has to offer. Should you choose to stay with us again in the future, we'll do our utmost to ensure your experience is even more enjoyable.

6/10 Soddisfacente

Blake

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Nice hotel but is a little older and the rooms were very humid and no way to open a window or dry our towels
Soggiorno di 3 notti ad aprile 2024
Risposta di Carlos, il giorno 2 mag 2024
We appreciate your kind words about our hotel. While we're glad to hear you found aspects of your stay enjoyable, we understand your concerns about the room's humidity and the lack of ventilation options. Your comfort is important to us, and we apologize for any inconvenience caused by these issues. We'll certainly take your feedback into consideration as we strive to improve our accommodations and amenities for future guests. If you decide to stay with us again, please don't hesitate to reach out to our staff, as we're always eager to address any concerns and make your stay as pleasant as possible.

6/10 Soddisfacente

arminderpal

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Carlos, il giorno 2 mag 2024
Dear Arminderpal, we regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

10/10 Eccellente

Megan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Carlos , il giorno 2 mag 2024
Dear Megan, thank you so much for your positive rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!

10/10 Eccellente

oren

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful view and close to downtown.
Soggiorno di 2 notti ad aprile 2024
Risposta di Gokalp, il giorno 27 apr 2024
Dear Oren,We appreciate your positive feedback regarding your stay at the Grand Park Hotel. It is a pleasure to hear that you enjoyed your stay with us! It is our pleasure to welcome you back to our hotel on your next visit to Vancouver. We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

2/10 Terribile

Jessica

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Gokalp, il giorno 27 apr 2024
Dear Jessica ,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.

8/10 Buono

Debra

Mi è piaciuto: Pulizia e personale e servizio
The hotel is in a rundown area of Vancouver and walking on Granville was a little sketchy. It appears to be a student hotel and the kitchen on the top floor was a nice touch. The room was spotless but the bathroom was musty and damp smelling. No view on the back of the building on the lower floors.
Soggiorno di 4 notti ad aprile 2024
Risposta di Carlos , il giorno 2 mag 2024
Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you appreciated our efforts to provide a clean and comfortable room, as well as the convenience of our top-floor kitchen facility. However, we apologize for any concerns you had about the surrounding area and the condition of the bathroom. We understand the importance of a pleasant environment for our guests and will address these issues promptly. If you choose to stay with us again, please don't hesitate to let us know how we can make your experience even better. Your satisfaction is our top priority.

6/10 Soddisfacente

Taneal

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property is under construction which I wasn’t aware of. Still in a good location for what we needed but nothing exciting to write home about.
Soggiorno di 1 notte ad aprile 2024
Risposta di Carlos, il giorno 2 mag 2024
We appreciate your understanding regarding the ongoing construction. While we strive to minimize any inconvenience to our guests during renovations, we understand that it can impact the overall experience. Thank you for acknowledging the favorable location despite the current circumstances. We're committed to providing a comfortable and enjoyable stay for all our guests, and we hope to have the opportunity to welcome you back in the future once the renovations are complete. If there's anything specific we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Eccellente

Cameron

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Front desk staff could have been much friendlier. Very clean, nice rooms, and quiet.
Soggiorno di 1 notte ad aprile 2024
Risposta di Gokalp, il giorno 23 apr 2024
Dear Cameron,Thank you for your feedback. We're glad you enjoyed our clean, quiet rooms. We're sorry to hear about your experience with our front desk staff. We'll address this internally to ensure a better experience next time. We hope to welcome you back soon.Best regards,

4/10 Scarso

Brent

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beds were old and uncomfortable, and had a dip in the middle.
Soggiorno di 2 notti ad aprile 2024
Risposta di Gokalp, il giorno 23 apr 2024
Dear Brent,Thank you for your feedback. We apologize for the discomfort you experienced with our beds. We'll address this issue promptly to ensure a better experience for our guests. We appreciate your input and hope to welcome you back for a more comfortable stay.

6/10 Soddisfacente

Darla

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Gokalp, il giorno 23 apr 2024
Dear Darla,We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

8/10 Buono

Sharon

Mi è piaciuto: Pulizia, personale e servizio, servizi
Clean, but not the best area
Soggiorno di 2 notti ad aprile 2024
Risposta di Carlos, il giorno 2 mag 2024
Thank you for acknowledging the cleanliness of our property. We understand that the surrounding area might not have met your expectations, and we apologize for any discomfort this may have caused during your stay. While we strive to provide a safe and welcoming environment within our premises, we also recognize the importance of the neighborhood. Your feedback is valuable, and we will use it to continue improving our guests' experiences. If you have any further comments or concerns, please feel free to share them with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future

8/10 Buono

Nicole

Mi è piaciuto: Pulizia e personale e servizio
It was great
Soggiorno di 2 notti ad aprile 2024
Risposta di Gokalp, il giorno 23 apr 2024
Dear Nicole,Thank you for your great feedback regarding your stay at the Grand Park Hotel. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!

6/10 Soddisfacente

Patricia

Mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di Gokalp, il giorno 23 apr 2024
Dear Patricia,We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

8/10 Buono

Amber

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very friendly and rectified any issues we had right away
Soggiorno di 3 notti ad aprile 2024
Risposta di Gokalp, il giorno 27 apr 2024
Dear Amber,We appreciate you sharing your positive experience with us!Providing warm, welcoming, and professional service to our guests is something our team takes great pride in, which I'm glad to see has made a positive impact on your stay.We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

6/10 Soddisfacente

Jacklynn

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Gokalp, il giorno 23 apr 2024
Dear Jacklynn,We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

4/10 Scarso

Kim, Langley

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room itself was fine.. not quite worth the cost though. Checkin was challenging- First of all, the hotel is right on the road with no driveway. No place to park while checking in, except right in front. But for us there were no vacant spots, so we had to wait in an alley for a car to move on- even then, space was small - would have been more challenging with a bigger vehicle. Only option is to pay for valet parking. lobby was being re-tiled so had construction- it was noisy and messy. You can’t take the stairs up (only down) so had to wait 3 trips for the elevator. Won’t stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Carlos, il giorno 2 mag 2024
Thank you for sharing your experience with us, and we apologize for the challenges you faced during your stay. We understand the inconvenience of not having a designated area for check-in and the limited parking options, especially during renovations. We apologize for the noise and mess caused by the lobby re-tiling, and we regret that it impacted your stay negatively. Your feedback regarding the elevator wait times and the inability to take the stairs up will be taken into consideration as we strive to improve our services and facilities.We understand your decision not to stay with us again, but we hope you'll reconsider in the future, as we're continuously working to enhance our guests' experiences. If you have any further feedback or concerns you'd like to share, please don't hesitate to reach out. We value your input and appreciate the opportunity to improve.

6/10 Soddisfacente

Tom

Viaggio di coppia, Viaggio con la famiglia
Well located
Soggiorno di 2 notti ad aprile 2024
Risposta di Carlos, il giorno 2 mag 2024
We're glad to hear that you found our location convenient. Being situated in a well-located area is indeed advantageous for our guests, as it allows for easy access to nearby attractions and amenities. Thank you for sharing your positive feedback. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

6/10 Soddisfacente

Sharon, Kelowna

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Property is under construction inside and all around outside of building. Phone did work in the room, they would have to move the bed to fix it and asked if I was okay without it? You don't require a door key to use the elevator, like it suggests. Otherwise, not a bad location.
Soggiorno di 1 notte ad aprile 2024
Risposta di Gokalp, il giorno 20 apr 2024
Dear Sharon,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the ongoing construction on the property. We understand how important it is to ensure our guests' comfort, and we're working diligently to minimize any disruptions.Regarding the phone issue in your room, we apologize for the inconvenience. Our maintenance team will address this promptly, and we appreciate your understanding. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.We've taken note of your feedback regarding the elevator key and will investigate this matter further to ensure clarity for all our guests.We're delighted to hear that you find our location satisfactory, and we hope the remainder of your stay with us is enjoyable. Should you need any further assistance or have any additional feedback, please feel free to reach out to our front desk team.Thank you for choosing to stay with us.

2/10 Terribile

Bernard

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024
Risposta di Gokalp, il giorno 20 apr 2024
Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. However, we must prioritize the safety and comfort of all our guests and staff. Regrettably, due to concerns regarding aggressive behavior, we were compelled to cancel your reservation. We apologize for any inconvenience this may have caused. Should you wish to discuss this matter further, please do not hesitate to reach us.

10/10 Eccellente

Tomas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you for the stat
Soggiorno di 4 notti ad aprile 2024
Risposta di Gokalp, il giorno 20 apr 2024
Dear Tomas,We appreciate you sharing your positive experience with us!Providing warm, welcoming, and professional service to our guests is something our team takes great pride in, which I'm glad to see has made a positive impact on your stay.We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

10/10 Eccellente

Abdullah

Viaggio di gruppo
Mi è piaciuto: Pulizia e servizi
Grateful
Soggiorno di 4 notti ad aprile 2024
Risposta di Gokalp, il giorno 20 apr 2024
Dear Abdullah,We appreciate your positive feedback regarding your stay at the Grand Park Hotel. It is a pleasure to hear that you enjoyed your stay with us! It is our pleasure to welcome you back to our hotel on your next visit to Vancouver. We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

8/10 Buono

Matshiu

Soggiorno di 6 notti ad aprile 2024
Risposta di Gokalp, il giorno 20 apr 2024
Dear Matshiu,We appreciate your positive feedback regarding your stay at the Grand Park Hotel. It is a pleasure to hear that you enjoyed your stay with us! It is our pleasure to welcome you back to our hotel on your next visit to Vancouver. We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

2/10 Terribile

Pearl

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
My husband and I had the worst sleep due to the uncomfortable pillows and bed, the beds are very firm. We woke up feeling sore and exhausted. The room smelled like a dirty mop. I do not recommend this hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Gokalp, il giorno 17 apr 2024
Dear Pearl,Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. Providing our guests with a comfortable and restful environment is our top priority, and it's disheartening to hear that we fell short of your expectations.We appreciate your candid remarks regarding the pillows and bed firmness. Please know that your comments have been shared with our management team, and we will take immediate steps to address these issues to ensure a more enjoyable experience for our future guests.Regarding the unpleasant odor in your room, we sincerely apologize for any inconvenience this may have caused. Our housekeeping team has been notified, and they will thoroughly investigate and address this matter to prevent recurrence.We truly value your feedback as it helps us improve our services and enhance the overall guest experience. If your travels bring you back to our area, we would welcome the opportunity to regain your trust and provide you with the exceptional stay you deserve.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.

4/10 Scarso

Yesenia

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Gokalp, il giorno 17 apr 2024
Dear Yesenia ,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.

10/10 Eccellente

Tetiana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We love this hotel! It’s even better when it was before!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hassan, il giorno 16 apr 2024
Dear Tetiana,Thank you so much for your positive rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!

10/10 Eccellente

Chiho

Soggiorno di 2 notti ad aprile 2024
Risposta di Gokalp, il giorno 17 apr 2024
Dear Chiho,Thank you for taking the time to share your positive experience at the Grand Park Hotel. We are delighted to hear that you enjoyed your stay with us! We are very excited to welcome you back at our hotel on your next visit to Vancouver! Thank you for choosing our hotel and we look forward to welcoming you again.

8/10 Buono

Michaela

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place is pretty good and convenient.
Soggiorno di 3 notti ad aprile 2024
Risposta di Gokalp, il giorno 17 apr 2024
Dear Michaela,Thank you for taking the time to share your positive experience at the Grand Park Hotel. We are delighted to hear that you enjoyed your stay with us! We are very excited to welcome you back at our hotel on your next visit to Vancouver! Thank you for choosing our hotel and we look forward to welcoming you again.

8/10 Buono

Allison

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Gokalp, il giorno 17 apr 2024
Dear Allison,Thank you for taking the time to share your positive experience at the Grand Park Hotel. We are delighted to hear that you enjoyed your stay with us! We are very excited to welcome you back at our hotel on your next visit to Vancouver! Thank you for choosing our hotel and we look forward to welcoming you again.

6/10 Soddisfacente

kailey

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Due to construction, vallet parking was extremely inconvenient. The comfort of the temperature in our room was inconsistent and was out of our control during our stay. Would be nice to have had a patio or a window to be able to open to have the option of some fresh air. Staff were friendly and the rooftop patio was admirable for morning coffees.
Soggiorno di 3 notti ad aprile 2024
Risposta di Shivam Gujral , il giorno 12 apr 2024
Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by the construction and the valet parking situation. We understand how frustrating this can be, and we appreciate your patience and understanding during this time.We also apologize for the inconsistency in the temperature control in your room and for the lack of options for fresh air. We will review these issues with our maintenance team to ensure that they are addressed promptly.We're glad to hear that you found our staff friendly and that you enjoyed the rooftop patio for morning coffees. We strive to provide a pleasant experience for all our guests, and we're pleased that we succeeded in this regard.If there's anything else we can do to enhance your experience or if you have any further comments to share, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back again in the future under better circumstances.Warm regards,Shivam Gujral

4/10 Scarso

Andrea

Soggiorno di 2 notti ad aprile 2024
Risposta di Carlos, il giorno 2 mag 2024
Dear Andrea, we regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

10/10 Eccellente

Devon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Shivam Gujral , il giorno 12 apr 2024
Thank you so much for your positive rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!Warm regards,Shivam Gujral

10/10 Eccellente

Obinna

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was clean
Soggiorno di 2 notti ad aprile 2024
Risposta di Shivam Gujral , il giorno 12 apr 2024
Thank you for your feedback! We're glad to hear that you found the hotel clean. Maintaining a clean environment is a top priority for us, and we're pleased that we met your expectations in this regard.If there's anything else we can do to make your stay even more enjoyable or if you have any further comments to share, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back again soon!Warm regards,Shivam Gujral

6/10 Soddisfacente

xiuzhen

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The room is it repair , but the need to the pay parking so experience , 26/day . And if you parking out side , about $3/hours , the night is it free parking. I levies two night , the don't have any room services .
Soggiorno di 2 notti ad aprile 2024
Risposta di Shivam Gujral , il giorno 12 apr 2024
Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the room in good repair and clean.We apologize for any inconvenience caused by the parking fees. We understand that parking costs can add up, and we appreciate your understanding of the situation. Regarding room services, we apologize for the oversight. We will review our procedures to ensure that all guests receive the services they expect and deserve during their stay.If you have any further comments or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back again in the future under better circumstances.Warm regards,Shivam Gujral

10/10 Eccellente

Siegfred, EDMONTON

Mi è piaciuto: Servizi
Nice room! Clean! Good condition too!
Soggiorno di 1 notte ad aprile 2024
Risposta di Shivam Gujral , il giorno 12 apr 2024
Dear,Thank you for your feedback! We're thrilled to hear that you enjoyed your room and found it clean and in good condition. Providing a comfortable and clean environment is one of our top priorities, and we're delighted that we succeeded in meeting your expectations.If there's anything else we can do to make your stay even more enjoyable or if you have any further comments to share, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back again soon!Warm regards,Shivam Gujral

8/10 Buono

Bruce

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Construction in the area plus lack of parking made it very inconvenient. Not the hotel’s fault but they unfortunately suffer because of it
Soggiorno di 1 notte ad aprile 2024
Risposta di Gokalp, il giorno 10 apr 2024
Dear Bruce, We are truly sorry to hear about your negative experience. It sounds frustrating and definitely not the kind of experience you expect when staying at a hotel. I sincerely hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience!!!

6/10 Soddisfacente

Michelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Gokalp, il giorno 10 apr 2024
Dear Michelle,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.

10/10 Eccellente

Gabriel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Gokalp, il giorno 10 apr 2024
Dear Gabriel,We appreciate you sharing your positive experience with us!We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

8/10 Buono

Brian

Soggiorno di 1 notte ad aprile 2024
Risposta di Gokalp, il giorno 27 apr 2024
Dear Brian,Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Thank you for choosing our hotel and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards

8/10 Buono

Elsa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
It is a good location, is near the David Lam Park, the bus stop is near too.
Soggiorno di 7 notti a marzo 2024
Risposta di Gokalp, il giorno 10 apr 2024
Dear Elsa,We extend our gratitude for sharing your positive experience with us. We look forward to welcoming you back for another memorable stay!

8/10 Buono

Tony

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Great hotel location if you want to walk to Granville Island or Robson St. There was construction going on, during our stay, which was a inconvenience. I thought there was self parking but not so ... valet took about 15-20 mins to get our car. Hotel room was not as cleaned as my wife would have liked but I was fine with cleanliness (for the price). I would come back and stay again.
Soggiorno di 2 notti a marzo 2024
Risposta di Gokalp, il giorno 10 apr 2024
Dear Tony,We do regret that you felt that your stay was not comfortable enough. We made sure that our housekeeping department was informed about the issues that you faced. We are truly sorry for any inconvenience this may have caused you. I sincerely hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Soddisfacente

Bryan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We have stayed at this location a couple of times with high requards. However this time was dismayed that we were given instructions for parkade access during construction prior to arrival. Upon arrival we found out it was closed and offed a paid velet parking. Upon parking found out that it was offered for free to anyone that booked their stay directly. I felt weather we booked though Expedia or directly it should not have had an additional charge as their free parkade was unavailable.
Soggiorno di 2 notti a marzo 2024
Risposta di Gokalp, il giorno 10 apr 2024
Dear Bryan,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. Being located in the heart of downtown Vancouver we, like most hotels in the area, charge for parking. Our parking lot is one of the most competitively priced in downtown Vancouver. Information about our parking policy can be found on our Expedia page. I sincerely hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Soddisfacente

Maggie

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a marzo 2024
Risposta di Gokalp, il giorno 10 apr 2024
Dear Maggie,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.

8/10 Buono

Bevon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Parking fees should be disclosed pre booking. Paying an additional 30 to $35 a day would factor in many peoples decisions. You don't have any option when you arrive at the property at night and they spring the parking fees on you.
Soggiorno di 2 notti a marzo 2024
Risposta di Gokalp, il giorno 10 apr 2024
Dear Bevon,Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Being located in the heart of downtown Vancouver we, like most hotels in the area, charge for parking. Our parking lot is one of the most competitively priced in downtown Vancouver. Thank you for choosing our hotel and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Eccellente

joshua

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice stay and workers were nice. They upgraded my room for free at check in which was nice.
Soggiorno di 2 notti a marzo 2024
Risposta di Gokalp, il giorno 9 apr 2024
Dear Joshua,We appreciate your positive feedback regarding your stay at the Grand Park Hotel. It is a pleasure to hear that you enjoyed your stay with us! It is our pleasure to welcome you back to our hotel on your next visit to Vancouver.

10/10 Eccellente

Lyle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hassan, il giorno 1 apr 2024
Dear Lyle,Thank you so much for your kind words! Providing excellent customer service is our top priority, and we're thrilled to hear that you're satisfied with your experience. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're here to assist you in any way we can. We look forward to serving you again in the future!Kind Regards

8/10 Buono

Carlos

Soggiorno di 2 notti a marzo 2024
Risposta di Gokalp, il giorno 20 apr 2024
Dear Carlos,We appreciate your positive feedback regarding your stay at the Grand Park Hotel. It is a pleasure to hear that you enjoyed your stay with us! It is our pleasure to welcome you back to our hotel on your next visit to Vancouver. We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!