Gentile Giovanna, la ringraziamo per le sue gentili parole e per aver trovato il tempo di dedicarci questa eccellente recensione, Siamo lieti di leggere che avete apprezzato il nostro servizio e la nostra struttura. Cerchiamo sempre di fare del nostro meglio per rendere un piacevole soggiorno ai nostri clienti. Speriamo di rivederla presto qua a Palazzo veneziano e nel mentre restiamo a sua completa disposizione.Cordialmente, distinti saluti, Chiara - Front Desk

Dear AmberThanks for being our guest.I'm sorry you've a bad experience with us.We've changed all the matresses one moth ago to assure the maximum comfort to all our guests, sleeping habits are really subjective, due to this we've also toppers to change the softness of the beds, upon request. For the mosquitoes, being inside a lagoon all the island suffer about it, we are provided with plugs antimosquitoes and we usually suggest to our guest to keep windows closed during the night and use aircon accordingly to avoid their entrance.For your jewellery box, sincerely, we did not find it. We've looked all around the room, where you've stated it was and other places, we're sorry, it was not inside the room. We do not have any interest to give you false feedbacks and we're also used to deal with lost&found policies.I do remain at your disposal for any further nformation.Best regardsMatteo Visonà Dalla PozzaHotel Manager