Dear Guest, we are sorry your experience wasn't that expected but your description really isn't consistent .Hot water and A/C are perfectly working. You informed our reception of a possible problem and, after our maintenance staff double-checked, we reconfirmed you that for hot water you are just supposed to wait a couple of minutes for the water to warm up (as our maintener show you during your stay ) and for Air conditioning, you find the remote control in order to control the setting (by any chance did you check for the setting during your stay ?) .That said, we do hope you will give us another chance as we will definitely improve our services.kindest regards

Dear Guests ,Thank you for your review.We are glad you enjoyed our location .However, we apologize for the inconvenience you had during your stay.We confirm that the issue has been fixed right away following your report by our management manager.We would like to invite you back to our hotel in order to show you that we are much better than what you experienced the last time.Best Regards,reception