Dear Marco, We would like to commence by thanking you for choosing the SMARTments business WIEN HEILIGENSTADT for your recent stay with us and for taking the time to share your experiences with us. We are sad to read, that we were unfortunately not able to meet your expectations and we will share your experiences with our colleagues. Regarding your air condition, we have checked it right away and it is working indeed. Maybe you had troubles with the usage we suppose? Also regarding with WIFI, 10 minutes after your check in your should have received the username and password via Email (according to our system is was successfully sent on 20.08.21 at 18:19h). Additionally, we have also placed a sticker inside the wardrobe with all data needed. Again, we are very sorry that your stay did not met your expectations this time. We still hope, to welcome you back again whenever your travel brings you back to Vienna. Should you have any further questions in regards to this matter, please do not hesitate to contact us. Kind regards SMARTments business WIEN HEILIGENSTADT

Dear Guest, thank you very much for your feedback. We are glad you enjoyed your stay with us. I apologize for the inconvenience you experienced with the housekeeping service. It's important to communicate your concerns to the hotel staff so they can address the issue. Thank you for bringing this matter to our attention. Your feedback is important to us, and we will make sure to forward it to the appropriate department for review and improvement. We truly hope to welcome you again soon. Parastoo from SMARTments Business

Dear Mehdi, thank you for taking the time to write us about your stay at SMARTments Business Wien Heiligenstadt. We are delighted to read, that you enjoyed our location as well as our quick SMART Check-in and Check-out process. However, we regret to know that your experience did not fully meet your expectations. We do feel sorry for not getting to know about your needs on spot. Please be assured that this particular issue will be addressed and discussed within our team. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards from rainy Vienna.

Dear Christopher John, Dear Lorenzo, thank you for having chosen the SMARTments business WIEN HEILIGENSTADT and for taking your time to share your feedback. With great pleasure we note that you enjoyed your stay with us and were satisfied with the services at our hotel and look forward to welcoming you back soon! Kind regards, Elena

Hallo Udo, herzlichen Dank für Ihre geschilderten Eindrücke zu Ihrem Aufenthalt bei SMARTments business WIEN HEILIGENSTADT. Es freut uns sehr, dass Sie eine schöne Zeit bei uns hatten und danken Ihnen für die gute Bewertung. Wir freuen uns Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße

Dear Volkan, first of all thank you very much for taking the time to write us about your experiences at our property. We deeply regret that your stay with us was not overall satisfactory and would like to apologise if the provided products were not enough for your stay. We do feel sorry for not getting to know about your needs on spot. We assure you that we do our best to satisfy our guests’ expectations. Your comments are therefore especially important and helpful for us, and have already been considered to improve our quality standards in order to suit the respective needs of our guests. Nevertheless, we do hope to welcome you back in the near future. Best regards

Lieber Bruno, herzliche Grüße aus dem SMARTments business WIEN HEILIGENSTADT und vielen Dank für Ihr ausgezeichnetes Feedback und Ihre lobenden Worte über unser Haus. Es freut uns außerordentlich, dass Sie sich bei uns wohl gefühlt haben. Wir würden uns sehr freuen, Sie auf einer ihrer nächsten Reisen nach Wien wieder bei uns willkommen heißen zu dürfen. Herzliche Grüße aus Wien

Dear Mr. Saeed, warmest greetings from SMARTments business WIEN HEILIGENSTADT. After your first time you have checked in at our property, we guess the second time should have been much more easier, therefor we do not understand your second feedback. We are sorry for any inconveniences. Best regards, SMARTments business WIEN HEILIGENSTADT With our best regards, Smartments business WIEN HEILIGENSTADT

Dear Mr. Saeed, warmest greetings from SMARTments business WIEN HEILIGENSTADT. We personally want to thank you for taking the time and sharing your experience at our property. We are very sorry that you had difficulties on your arrival, despite all information which was sent to you prior to arrival. However, we really hope that we will have the pleasure to welcoming you back again in the not too distant future. With our best regards, Smartments business WIEN HEILIGENSTADT

Dear Guest, warmest greetings from SMARTments business WIEN HEILIGENSTADT. We personally want to thank you for taking the time and sharing your positive experience at our property. We really hope that we will have the pleasure to welcoming you back again in the not too distant future. With our best regards, Smartments business WIEN HEILIGENSTADT

Hallo Natascha, zunächst möchten wir unsere Freude darüber zum Ausdruck bringen, dass wir Sie bei SMARTments business WIEN HEILIGENSTADT als unseren Gast begrüßen durften und Sie sich die Zeit genommen haben, uns zu bewerten. Mit Stolz nehmen wir zur Kenntnis, dass Sie den Hotelaufenthalt so positiv erlebt haben und wir Ihren Erwartungen entsprechen konnten. Tut uns Leid, dass Sie keinen Zutrittscode vorab erhalten haben, wir werden aber dem nachgehen woran dies lag. Wir versichern Ihnen, dass wir uns auch weiterhin bemühen, die Zufriedenheit unserer Gäste auf höchstem Qualitätsniveau zu gewährleisten. Wir möchten uns nochmals recht herzlich für Ihre positiven Kommentare bedanken und würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße SMARTments business WIEN HEILIGENSTADT

Dear Guest, warmest greetings from Smartments Wien Heiligenstadt. We personally want to thank you for taking the time and sharing your positive experience at our property. We really hope that we will have the pleasure to welcoming you back again in the not too distant future. With our best regards, SMARTments business WIEN HEILIGENSTADT