Dear Esteemed Guest, Thank you for taking the time to review your stay in Grand Hotel Kempinski Vilnius. We do appreciate your loyalty to Kempinski brand hotels all over the world. We take all feedback very seriously, whether it be positive or negative, therefore we would like to kindly inform you that your scores were noted and the issues you faced during your visit will be discussed in the nearest management meeting. Our constant goal is to improve the quality of our service and guest satisfaction, your review is a great help for us to avoid similar issues in the future. Thank you for your honest feedback and we look forward to welcoming you back in the near future. Yours Sincerely, Kai Schukowski General Manager

Dear Esteemed Guest, Thank you very much for staying at the Grand Hotel Kempinski Vilnius and for taking the time to share your experience with us. It is our true pleasure and a real motivator to learn you had an enjoyable experience with us throughout the entire stay. We are looking forward to welcoming you back to our beautiful city Vilnius and its Grand Hotel Kempinski Vilnius soon. Yours Sincerely, Kai Schukowski General Manager

Dear Esteemed Guest, Thank you for choosing the Kempinski Hotel Cathedral Square Vilnius. We are sincerely sorry to hear that provided service did not meet your expectations. We do hope that you will give us a second chance to prove that we can do better. We look forward to welcoming you back to Vilnius and its Kempinski Hotel Cathedral Square. Yours Sincerely, Ričardas Uzėnas Manager on Duty

Dear Esteemed Guest, Sincerely thank you for staying at Kempinski Hotel Cathedral Square and for taking the time to rate our hotel on Hotels.com. We do appreciate your sincere feedback and we are happy to learn that your overall experience with us was an excellent one. I will make sure to pass on your kind comments to Kristina and how much of the positive impact she had made our your experience. Additionally, thank you for your kind words about our kind and professional staff. We would be delighted to welcome you back at any time to our beautiful city Vilnius and its Kempinski Hotel Cathedral Square. Sincerely Yours, Edagaras Jankus Duty Manager

Dear Mrs. Anna, Thank you very much for staying at Kempinski Hotel Cathedral Square and for taking time to rate us on Expedia.com. It was a pleasure to learn from your comments that you valued the excellent hotel location. We will be delighted to welcome you back to our hotel during your next visit in Vilnius! Sincerely yours, Tadas Evaltas Front Office Manager

Dear valued guest, Thank you very much for staying at Kempinski Hotel Cathedral Square and for taking a time to review our performance on Expedia. It is our great pleasure to learn through your very positive experience within our hotel and we are extremely happy we were able to meet and exceed your expectations in overall. We look forward to welcoming you back in the near distance future. Sincerely Yours, Tadas Evaltas Front Office Manager

Dear guest, thank you very much for such a positive evaluation! We look forward to welcome you back at our hotel. Greetings from Vilnius

Dear Esteemed Luis, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

Dear Esteemed Philip, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you to the true Kempinski luxury. Yours Sincerely

Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was enjoyable. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you to the true Kempinski luxury. Yours Sincerely

Dear Esteemed Anthony, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

Dear Esteemed Raymond, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

Dear Esteemed Guest, Thank you for taking the time to share your experience. We appreciate your feedback and your comments were noted and will be discussed during the next management meeting. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you to the true Kempinski luxury. Yours Sincerely

Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was enjoyable. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was enjoyable. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

Dear Esteemed Ahmad, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

Dear Esteemed Ruby, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

Dear Esteemed Gad, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

Dear Esteemed Siegfried, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

Dear Esteemed Dianaluz Thank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for completing our Guests' Satisfaction Survey. It is our absolute pleasure to learn through your recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Your top satisfaction is indeed the best praise for the efforts and passion we bring to hospitality. We want to thank you for your honest feedback and we look forward to welcoming you back soon. Yours Sincerely,

Dear Esteemed MassimoThank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for completing our Guests' Satisfaction Survey. It is our absolute pleasure to learn through your recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Please kindly be informed that all the comments are very valuable for us in order to improve our quality and the guest's satisfaction. Please accept our apologies since our food didn't meet your expectations, and your comment will be addressed to the team during the next management meeting. We want to thank you for your honest feedback and we look forward to welcoming you back soon. Yours Sincerely,

Dear Esteemed Cameron, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely,

Dear Esteemed Evert Thank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for completing our Guests' Satisfaction Survey. It is our absolute pleasure to learn through your recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Your top satisfaction is indeed the best praise for the efforts and passion we bring to hospitality. We want to thank you for your honest feedback and we look forward to welcoming you back soon. Yours Sincerely,

Dear Esteemed Jussi, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfection. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

Dear Esteemed Guest, Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you had a superb stay at our hotel and that our staff went above and beyond to make your visit memorable. It's always our goal to provide exceptional service and amenities, and we're thrilled that we were able to exceed your expectations. We appreciate your kind words and we hope to have the pleasure of welcoming you back in the near future for another fantastic stay.Warm regards,Kai SchukowskiGeneral Manager

Dear valued guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations and that you encountered some issues with our service.We apologize for any inconvenience caused by the lack of assistance with your luggage and the slow service you experienced. We strive to provide exceptional service to all of our guests and it's disappointing to hear that we fell short in this regard. We have shared your feedback with our team and we will take steps to improve our service going forward.We appreciate your feedback and we hope that you will consider staying with us again. Please do not hesitate to contact us if there is anything we can do to make your next stay more comfortable.Best regards,Kai SchukowskiGeneral Manager

Dear Esteemed Guest, Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you had a superb stay at our hotel and that our staff went above and beyond to make your visit memorable. It's always our goal to provide exceptional service and amenities, and we're thrilled that we were able to exceed your expectations. We appreciate your kind words and are glad to know that you considered extending your stay with us. We hope to have the pleasure of welcoming you back in the near future for another fantastic stay.Warm regards,Kai SchukowskiGeneral Manager

Dear Esteemed Guest, Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you had a superb stay at our hotel and that our staff went above and beyond to make your visit memorable. It's always our goal to provide exceptional service and amenities, and we're thrilled that we were able to exceed your expectations. We appreciate your kind words and are glad to know that you considered extending your stay with us. We hope to have the pleasure of welcoming you back in the near future for another fantastic stay.Warm regards,Kai SchukowskiGeneral Manager

Dear Esteemed Guest, Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you had a superb stay at our hotel and that our staff went above and beyond to make your visit memorable. It's always our goal to provide exceptional service and amenities, and we're thrilled that we were able to exceed your expectations. We appreciate your kind words and are glad to know that you considered extending your stay with us. We hope to have the pleasure of welcoming you back in the near future for another fantastic stay.Warm regards,Kai SchukowskiGeneral Manager

Dear Esteemed Andrew ,Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you had a superb stay at our hotel and that our staff went above and beyond to make your visit memorable.It's always our goal to provide exceptional service and amenities, and we're thrilled that we were able to exceed your expectations. We appreciate your kind words and are glad to know that you considered extending your stay with us.We hope to have the pleasure of welcoming you back in the near future for another fantastic stay.Warm regards,Kai SchukowskiGeneral Manager

Dear Esteemed Jean Claude, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

Dear Esteemed Joergenm, thank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for completing Satisfaction Survey. It is our absolute pleasure to learn through your recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Your top satisfaction is indeed the best praise for the efforts and passion we bring to hospitality. We look forward to welcoming you back soon.

Dear Esteemed Annette, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfect. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely,

Dear Esteemed Robert, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfection. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

Dear Esteemed Ian Thank you for taking the time to review your stay at Grand Hotel Kempinski Vilnius. We do appreciate your honest and detailed feedback. However, we take all feedback very seriously, whether it be positive or negative, therefore we would like to kindly inform you that your comments were noted and this issue will be discussed in a future management meeting. Once again thank you for sharing your experience with us and we truly hope that the next time in Vilnius will be flawless.

Dear Esteemed Amal, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfect. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely,

Dear Mr JamesThank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for completing our Guests' Satisfaction Survey. It is our absolute pleasure to learn through your recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Your top satisfaction is indeed the best praise for the efforts and passion we bring to hospitality.We want to thank you for your honest feedback and we look forward to welcoming you back soon. Yours Sincerely,

Dear Esteemed Raimundas, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

Dear Esteemed GuestThank you for taking the time to review your stay at Grand Hotel Kempinski Vilnius.We do appreciate your honest and detailed feedback.However, we take all feedback very seriously, whether it be positive or negative, therefore we would like to kindly inform you that your comments were noted and this issue will be discussed in a future management meeting.Please kindly be informed that the hotel participates in the Kempinski Discovery loyalty program and the members are entitled to many benefits such as a room upgrade late check out and many experiences.We would like to invite you to become a member of the Discovery loyalty program and enjoy the benefits in the future.Once again thank you for sharing your experience with us and we truly hope that the next time in Vilnius will be flawless.

Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

Dear Esteemed Gevork, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

Dear Esteemed Anders, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski