Hi Kevin! That's fantastic to hear you gave us a perfect 5-star rating! However, we are sorry to hear about the loud guests who disrupted your relaxation. A peaceful and quiet environment is essential for a comfortable stay, and we understand how inconsiderate noise can be frustrating.While we can't control the behavior of all guests, we do have policies in place to address noise complaints. Our staff is trained to handle these situations professionally and work to resolve them promptly. If you encounter disruptive noise in the future, please don't hesitate to let the front desk know immediately. We will take steps to address the issue and ensure you have a restful stay.We appreciate you bringing this to our attention. Thank you for choosing our hotel, and we look forward to providing you with a peaceful and enjoyable experience on your next visit!

Hi Juan! Thank you for your 4out of 5 review and feedback! We appreciate you recognizing the positive aspects of your stay, and we're glad everything was nice overall.We apologize that the coffee wasn't up to par. We strive to provide high-quality amenities, and your comment about the coffee is valuable feedback. We'll be sure to address this with our staff to ensure a better coffee experience in the future.We understand there was no breakfast offered during your stay. As the hotel undergoes renovations, some amenities may be temporarily unavailable. We appreciate your patience as we work to improve the overall guest experience.We look forward to welcoming you back again soon and showcasing the completed renovations!

Hi Carol,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

Hi Carol,We appreciate your positive feedback and are glad to hear you enjoyed your extended stay with us. Our apologies for any initial inconvenience regarding the room assignment, but we're pleased our front desk team swiftly resolved the issue to ensure your comfort. Delivering on our guests' expectations is paramount, and we'll continue striving to maintain the high standards we're known for. We hope to welcome you back for another enjoyable stay in the future.

Hi Yuriy! Absolutely fantastic! A simple "Excellent" rating lets us know you had a perfect stay, and that's all we need to hear. Thank you for choosing us, and we hope to welcome you back again soon!

Hi Jesus,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Hi Earl! Thank you for sharing your feedback with us. We're pleased to hear that overall, you found the hotel nice and that the check-out issue was resolved promptly.We apologize for any inconvenience caused by the oversight in checking you in officially. Your satisfaction is important to us, and we're glad that it was addressed quickly.Regarding the mold in the shower, we apologize for any discomfort this may have caused. Maintaining a clean and comfortable environment for our guests is a priority, and we will address this issue promptly to ensure it's resolved.We apologize for any confusion regarding the breakfast, restaurant, or bar amenities. Your feedback is valuable to us, and we will review our communication to ensure that it accurately reflects our amenities.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

Hi Rob! Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay and that you found our rooms and pool to be clean.Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're pleased that we could meet your expectations in this regard.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

Hi Jason! A 4 out of 5 rating lets us know you had a generally positive experience. We appreciate you acknowledging the good aspects of your stay. We're always looking for ways to improve and make every stay a perfect 5. Thank you for choosing us!

Hi Jesus! Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay.We're pleased that everything met your expectations, and we appreciate your kind words.We hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Hi Vanessa! Thank you for taking the time to share your feedback with us. We're delighted to hear that you and your husband are regular guests and have consistently experienced excellent service from our team. We apologize for the disturbance caused by the party during your recent stay. Your comfort and well-being are important to us, and we regret any inconvenience this may have caused. We appreciate you bringing this matter to our attention, and we will address it with our team to ensure a more peaceful environment for all our guests in the future. We look forward to welcoming you back for another enjoyable stay.

Hi Mark! Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and found our room comfortable, with a great bed and a nice hot shower. Providing a comfortable and relaxing experience for our guests is our top priority, and we're glad that we met your expectations in this regard. Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Hi Mayra! Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that the temperature of the pool was not to your satisfaction and that you experienced a problem with the toilet in your room. We regret any inconvenience this may have caused and understand how frustrating it must have been to not have immediate assistance from our staff. Your feedback is invaluable, and we will address these concerns with our team to ensure they are rectified promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Hi Nicole! Thank you for awarding us a perfect score of 5 out of 5! We're thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our utmost priority, and we're delighted that we were able to meet all your expectations. We greatly appreciate your positive feedback, and we look forward to welcoming you back for another memorable visit in the future! If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.

Hi Mari! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.

Hi Erica,We sincerely apologize for the distressing experience you encountered during your stay. Our team deeply regrets the oversight that led to the incorrect room assignment, and we understand the discomfort it caused. Rest assured that we will conduct a thorough investigation internally to understand the circumstances surrounding the room assignment error and take appropriate measures to prevent recurrence. We genuinely appreciate your patience and understanding throughout this process. Moreover, we are grateful for your decision to stay with us for three nights, and we hope to have the opportunity to exceed your expectations in the future.

Hi Ahmadnaweed! Thank you for the wonderful review and perfect rating! We're thrilled to hear that you appreciated the cleanliness of our facilities and the quality of service provided by our team. Our staff works hard to ensure a welcoming and comfortable experience for every guest, and your feedback is a great affirmation of their efforts.We look forward to welcoming you back soon for another excellent stay. Thank you for choosing us and for sharing your positive experience!

Hi Alyssa! We appreciate you taking the time to rate your stay with us. Receiving a 3 out of 5 suggests that we did not quite meet the high standards we set for ourselves. We are committed to providing an exceptional experience and would be grateful for any further insights you could provide into what might have made your stay more satisfying. It is our hope that you will consider staying with us again so that we can demonstrate our dedication to improvement.

Hi Deasonsy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Brittney! Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment regarding the discrepancies between the advertised amenities and what was available during your stay. It's clear that we did not meet the expectations we set, and for that, we apologize.We are addressing these issues to ensure our communications are accurate and reflect the actual services and facilities available. Your experience is important to us, and we regret any inconvenience this caused you during your stay.We hope you will consider giving us another chance in the future to demonstrate the quality and service we strive to provide to all our guests. We appreciate your feedback as it helps us improve and serve you better. Thank you once again for bringing these matters to our attention.

Hi Manueñ! Thank you for sharing your thoughts about your recent stay with us. We're pleased to hear that you appreciated the quietness of our property and its convenient location near restaurants and a gas station. We regret to hear that the lack of breakfast offerings was an inconvenience for you. We are continuously evaluating our amenities to enhance our guest experience, and your feedback is invaluable as part of this process. We aim to ensure all our guests leave satisfied and will consider how we can improve our food and beverage options. We hope to have another opportunity to host you, perhaps with improved amenities that better meet your needs and expectations.

Hi Lisa! Thank you for your review and for giving us a perfect rating. We're thrilled to know that your stay with us was enjoyable. It's great to see that we met your expectations, and you had a good experience overall. We look forward to welcoming you back soon for another pleasant stay with us.

Hi Terry! Thank you for taking the time to provide feedback on your recent stay with us. We're glad to hear that overall, your experience was positive, but we are sorry to learn that the absence of breakfast was a disappointment. We understand how important a convenient and satisfying breakfast can be to start the day right. We are continually reviewing our offerings and services to enhance our guests' experiences, and your comments will certainly be considered in our ongoing improvements. We appreciate your feedback and hope to better meet your expectations on your next visit.

Hi Gianlucke! We apologize for the lack of housekeeping service during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable to us, and we will address this issue with our housekeeping team to ensure that our standards are met and exceeded for all our guests. We understand the importance of regular housekeeping service, especially during longer stays, and we apologize for any inconvenience this may have caused you. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to improve and provide you with a better experience in the future. Thank you for bringing this issue to our attention.

Hi Ironee! Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in several areas. We apologize for the issue with the smoke detector chirping and the malfunctioning light in your room. We understand how frustrating these issues can be, and we will address them promptly to ensure they are resolved for future guests. Additionally, we apologize for any disturbance caused by noise from neighboring rooms. We understand the importance of soundproofing and will explore ways to minimize noise transfer between rooms in the future. We're glad to hear that overall, your stay was nice, but we understand your decision not to stay with us again. We truly appreciate your feedback as it helps us to identify areas for improvement and ensure a better experience for our future guests. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.

Hi Samantha,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Samantha,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and comments and ratings like yours serve as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Jesus,We deeply apologize for any inconvenience caused during your stay. Our housekeeping team strives to maintain high standards of cleanliness, and we regret that we fell short of your expectations in this instance. Nonetheless, we encourage guests to communicate any preferences or needs directly to our front desk staff for prompt assistance. Your feedback is invaluable as we continually strive to enhance our services and meet the expectations of our esteemed guests.

Hi Jorge,We're delighted to hear that you found our hotel clean and welcoming during your stay. Our team works diligently to maintain high standards of cleanliness to ensure every guest has a comfortable experience. Regarding the pet fee, we appreciate your understanding of the additional charge, as it helps us maintain our pet-friendly amenities and keep our facilities in excellent condition. We look forward to welcoming you back on your next visit to provide you with another enjoyable stay.

Hi Edwyng,We're thrilled to hear that you enjoyed the exceptional service provided by our staff during your stay at our hotel. Our team takes great pride in delivering top-notch service to all our guests, ensuring that each experience is memorable and comfortable. We strive to maintain high standards of hospitality, and it's rewarding to know that our efforts have left a positive impression on you. Your kind words serve as motivation for us to continue delivering outstanding service to all our guests.

Hi Kenneth,We appreciate your feedback and are glad to hear you found our hotel satisfactory for its price point. Maintaining cleanliness is a top priority, and we're pleased that you found our pool, workout area, rooms, and lobby to be clean during your stay. While we understand your concern about the dated aspects of our property, please note that we continuously strive to enhance our facilities. Regarding maid service, we apologize for any inconvenience and will address this matter with our housekeeping team to ensure a more efficient service in the future. Thank you for bringing these points to our attention, and we hope to welcome you back for an improved experience.

Hi Jim,We appreciate your feedback and apologize for any inconvenience caused by the odor on the third-floor hallway. Rest assured, we take cleanliness and guest comfort seriously, and we'll address this concern promptly. As for the suggestion regarding plastic cups, we'll certainly consider it for future improvements. Finally, we're glad to hear that overall your room was clean and comfortable, and we hope to have the opportunity to welcome you back for an even better experience in the future.

Hi Timothy,We sincerely apologize for any inconvenience caused by the appearance of trash around our property. Maintaining a clean and welcoming environment for our guests is a top priority, and we take your feedback seriously. Our team is actively working on improving our cleanliness standards to ensure a more pleasant arrival experience for all our guests. Your input helps us in our ongoing efforts to provide exceptional service, and we appreciate your valuable feedback.

Hi Savannah,We're thrilled to hear that you found our staff friendly and your room clean and quiet during your stay with us. Providing a comfortable and serene environment is always our top priority, and we're delighted that we were able to meet your expectations in this regard. We strive to maintain high standards of cleanliness and ensure our guests feel welcomed and at ease throughout their time with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

Hi Zachary,We're thrilled to hear that you had a stellar experience with our staff during your stay. Providing exceptional service is always our top priority, and it's gratifying to know that our team exceeded your expectations. We take pride in ensuring that every guest feels welcomed and well taken care of throughout their time with us. Your positive feedback motivates us to continue delivering outstanding hospitality to all our guests.

Hi Brandy! Thank you for your positive feedback! We're delighted to hear that you had a very nice experience during your stay with us. Your satisfaction is our priority, and we're glad that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again in the future!

Hi Nela! We're delighted to hear that everything went smoothly during your last-minute reservation and that you enjoyed a nice and quiet stay with us! Providing a peaceful and hassle-free experience for our guests is always our goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you and your kids back again in the future! If there's anything else we can assist you with, please feel free to reach out.

Hi Nela! Thank you for rating your experience with us a perfect 5 out of 5! We're thrilled to hear that you had such a fantastic stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future.

Hi Alexandria,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. However, we also hear your comments about our breakfast and know that we will take that into consideration as we continue to improve our services. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Angelina,We're thrilled to hear you enjoyed your stay at our hotel and that you found our facilities clean and well-equipped with convenient amenities. Our team takes great pride in providing exceptional service, and we're delighted that you felt well taken care of during your time with us. It was our pleasure to assist with the special arrangements for the wedding party, including the provision of bags and setting up the conference room. We appreciate your recommendation and hope to welcome you back.

Hi Roberto! We appreciate your rating of 4 out of 5 and your feedback regarding your recent stay. It's great to hear that you had a positive experience overall. We are committed to continuously improving, and your insights help us in that endeavor. If there are any areas where you believe we could enhance our services, please feel free to share your thoughts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

Hi Margaret,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Christine! Thank you for your wonderful feedback! We're delighted to hear that you found our rooms beautiful. We apologize for the inconvenience regarding the breakfast. Your satisfaction is important to us, and we will take your feedback into consideration as we strive to improve and enhance our offerings. We look forward to welcoming you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

Hi Sarnia! Thank you for your rating of 4 out of 5. We're pleased to see that you had a positive experience overall during your stay with us. Your feedback is valuable as it helps us understand how we can further improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Hi Karl! We're overjoyed to receive your perfect rating of 10 out of 10! It means the world to us that you enjoyed your time at Sonesta Select Chicago Elgin West Dundee so thoroughly. Providing exceptional experiences is what we strive for and knowing that we achieved that with your stay brings us immense joy. Thank you for your kind words and for choosing to stay with us. We eagerly await your return for another outstanding visit.

Dear valued guest, Thank you for your feedback! We're pleased to hear that you had a great overall experience during your stay. We apologize for any inconvenience caused by the pool temperature not meeting your expectations. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our amenities for our guests. If there's anything else we can do to enhance your experience or if you have any further comments, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

Hi Giovanna! Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay with us. Providing attentive and personalized service to our guests is a top priority, and we're delighted to hear that our team, from housekeeping to front desk staff, made your stay memorable. We truly appreciate your kind words and recognition of our efforts. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

Hi Jorge! Thank you for awarding us a flawless rating of 10 out of 10! We're delighted that you had such a fantastic experience at Sonesta Select Chicago Elgin West Dundee. Your feedback means the world to us, as it reaffirms our commitment to providing exceptional hospitality to every guest. We're grateful for your patronage and eagerly anticipate the opportunity to welcome you back for another memorable stay.