This was our first time at the Windham Hill Inn. We arrived during the first busy weekend of the summer season. The staff, who were all very friendly, were somewhat hard to find and the Inn appeared to be understaffed for a Saturday in the summer. During check-in, after ringing the bell twice, we only found assistance after walking over to the restaurant. The dinner and breakfast were located in a lovely dining area. The staff, however, seemed woefully overwhelmed, especially when trying to keep up the somewhat stiff and formal atmosphere, which undermined the level of service. The waiting time just to be seated, as well as the waiting time between meal courses, were painfully slow. The food also did not meet our expectations for the farm-to-table culinary tradition that we have experienced in similar venues in Vermont. Our room in the refurbished barn was breathtaking. The sitting area, bathroom, and furnished balcony with views of the green mountains were the memorable highlights. The mattress, however, sagged heavily in the middle, making it difficult to sleep, and the skylight windows facing east near the balcony woke us up very early in the morning, due to the bright sunlight that filled the room. For the price of our stay, we had hoped to have a more relaxing weekend in a room where we would be able to sleep. Other than these details, which I'm sure can be fixed, we enjoyed the grounds, the beautiful room, and the special touches of the exceptional housekeeping staff.