Even with a translator the staff couldn't understand our request. We were stopped there for an extended layover and paid for the room (for the whole night) just to use the facilities (shower, pool, gym, nap etc...) and the front seat refused to let us check out that night (to catch our flight). They insisted that check out was at ...pm the next day! We just ended up leaving to catch our flight (obviously!)
The facilities don't match the pictures and have strict access rules (MUST wear a swimming cap that you HAVE TO BUY).
I will not be returning and don't recommend this hotel to anyone.