72 Zhuque Street North, Beilin District, Xi'an, Shaanxi
Recensioni
9,0
Meraviglioso
Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 18 su 28 recensioni" "
10 - Eccellente
18
Valutazione di 8 - Buono. 5 su 28 recensioni" "
8 - Buono
5
Valutazione di 6 - Soddisfacente. 4 su 28 recensioni" "
6 - Soddisfacente
4
Valutazione di 4 - Scarso. 1 su 28 recensioni" "
4 - Scarso
1
Valutazione di 2 - Terribile. 0 su 28 recensioni" "
2 - Terribile
0
8,8/10
Pulizia
8,6/10
Personale e servizio
8,4/10
Servizi
8,6/10
Condizioni e dotazioni della struttura
8,6/10
Ecosostenibilità
Recensioni
8/10 Buono
Giordano
Viaggio di coppia
10 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall very good stay. Only problem; not only for this hotel in China, is the sound proof of rooms as you always hear noises from the alley or next rooms.
Giordano
Soggiorno di 2 notti a maggio 2024
Risposta di 小合, il giorno 10 mag 2024
Dear guest, thank you very much for your recognition of our service and praise of the hotel. I'm glad you had such a good time at your homestay. With regard to the carpet problem you gave us, we have completed the renovation of wood flooring in most rooms. Due to the recent high occupancy rate, there will still be some guests staying in carpeted rooms. Please rest assured that all rooms are strictly cleaned and disinfected. If you would like to have a better experience, you can also give us feedback during your stay and we will be happy to change your room for you. For breakfast, the hotel has been offering a la carte meals with Western and Chinese categories since its opening, including on the booking website. There are also plenty of local breakfasts to try nearby. Of course, we will also absorb the opinions of all parties, and strive to do better, looking forward to your visit again!
10/10 Eccellente
Danxia
28 dic 2023
Danxia
Soggiorno di 2 notti a dicembre 2023
Risposta di 小合, il giorno 29 dic 2023
Best wishes for a wonderful trip to China
8/10 Buono
Shaun
Viaggio di coppia
27 dic 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff seemed more into the Bistro side rather than hotel. Hotel clean and comfortable. Deco slightly drab, black and dark grey also as need to get to 2nd.floor to book in can be difficult
Shaun
Soggiorno di 5 notti a dicembre 2023
Risposta di 小合, il giorno 28 dic 2023
Dear guest, thank you for your praise and recognition. Xiaohe will strive to do his best. We will take every detail seriously and provide the most comfortable accommodation environment for our roommates. We hope that Xiaohe will do better next time you come and look forward to your 5-point positive review. Xiaohe sincerely invites you to welcome your visit in the near future
10/10 Eccellente
CHEE
Viaggio con la famiglia
25 dic 2023
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
CHEE
Soggiorno di 4 notti a dicembre 2023
Risposta di Y, il giorno 26 dic 2023
Wow, such a praiseful comment, Xiaohe is also full of heart. Thank you for your comments. Your satisfaction and praise are an encouragement and motivation for Xiaohe. I believe that on the way to the growth of Heju, Xiaohe will continue to remain true to their original aspiration and forge ahead. They only look forward to bringing you more satisfaction and surprises. Looking forward to your support!
10/10 Eccellente
Saingern
Viaggio con la famiglia
6 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very kind and helpful staffs, some can speak English. It is around 10 minutes walk from nearest Nanshaomen subway station. We used taxi 2 times and each time their staff helps us wave for a taxi. In front of hotel there is a bus stop which is convenient and cost only CNY1-2. The room is clean and spacious with android tv, wifi and bottled water included. Thanks again for your people hospitality.
Saingern
Soggiorno di 3 notti a novembre 2023
Risposta di Y, il giorno 9 dic 2023
I am very happy to add a more pleasant accommodation experience to your trip to China. Your appreciation is a great encouragement to the hotel! It is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to let every guest enjoy the feeling of staying at home. We are eagerly looking forward to your visit again
10/10 Eccellente
FARIS HAMID
29 ott 2023
FARIS HAMID
Soggiorno di 2 notti a ottobre 2023
Risposta di Y, il giorno 1 nov 2023
I'm glad you like my new hotel. I have been trying to do more to get full marks from every guest. Inside, there are air purifiers, humidifiers, oversized flat-screen televisions, bluetooth speakers, kreuzer mattresses and cashmere carpets. We offer unlimited mineral water, free afternoon tea, fruit. When you check in, you can enjoy the delicious coffee. Looking forward to your recheck, see my promotion and efforts.
4/10 Scarso
Benjamin
26 ott 2023
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Benjamin
Soggiorno di 1 notte a ottobre 2023
Risposta di 杨, il giorno 26 ott 2023
Dear guests! Hello, thank you very much for staying at the designer hotel. I don't know if you are not satisfied with the specific aspects of the hotel. I hope you don't be stingy with your opinions and suggestions. If you have any questions, you can contact your housekeeper at any time. We will solve them for you as soon as possible. Your satisfaction is the greatest help for the long-term progress of small synthesis. Xiaohe will continue to work hard to make every guest very satisfied. Looking forward to witnessing the growth of Xiaohe again. I wish you a happy life and smooth work!
10/10 Eccellente
JOSE
Viaggio con la famiglia
11 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Modern small hotel, nice location
JOSE
Soggiorno di 2 notti a settembre 2023
Risposta di Y, il giorno 12 ott 2023
I am very happy to add a more pleasant accommodation experience to your trip to China. Your appreciation is a great encouragement to the hotel! It is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to let every guest enjoy the feeling of staying at home. We are eagerly looking forward to your visit again
6/10 Soddisfacente
Xiaoyu
Viaggio con la famiglia
27 set 2023
Non mi è piaciuto: Pulizia e personale e servizio
The cleaner didn‘t do a good job, the corners of the bathroom were covered with hair, and there was no 4 star hotel standard at all
Xiaoyu
Risposta di 杨昊添, il giorno 28 set 2023
Dear guests! Hello, thank you very much for staying at the Hesu Designer Hotel. It's a pity that Xiaohe failed to meet your expectations during the check-in process. Regarding the hygiene problems you mentioned, we will also strengthen the training of room cleaning personnel to bring guests a clean and comfortable environment. If you have any questions during your stay, you can contact your housekeeper at any time. We will solve the problem for you as soon as possible. The satisfaction of every guest is the greatest help for the progress of small synthetic growth. The small association will continue to work hard to make every guest very satisfied. I look forward to you witnessing Xiaohe's growth again. I wish you a happy life and success in your work!
10/10 Eccellente
su-yu
Viaggio con la famiglia
18 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
su-yu
Soggiorno di 5 notti a settembre 2023
Risposta di 杨, il giorno 19 set 2023
Each journey has a memorable experience, with satisfaction and happiness, and a good memory. Meeting is fate. Xiaohe is committed to leaving all the beauty to you to feel. I am very happy that the owner recognizes Xiaohe. Xiaohe will not be arrogant and impatient. Continue to move forward. I wish you a happy journey!
10/10 Eccellente
Omid
15 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Couple trip China
Everything was perfect with this hotel, staff is super friendly and helpful. They try their best to respond to any question you ask. Free laundry is available. We would definitely stay again here.
Omid
Soggiorno di 1 notte a settembre 2023
Risposta di 合宿, il giorno 16 set 2023
Thank you for your good comments, your recognition is our greatest honor, but also give us great motivation, so that we continue to improve in the future services, innovation, looking forward to your visit again, we will be at your service.
8/10 Buono
chun-chi
Viaggio con la famiglia
8 set 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
服務人員很貼心,贈送伴手禮,很開心
chun-chi
Soggiorno di 4 notti ad agosto 2023
Risposta di yang, il giorno 8 set 2023
Accompanying is not only the longest confession, but also the bravest choice. The world is big and crowded. There are thousands of reasons to make excuses for leaving. Xiaohe has always been here, never forgetting his original intention, and striving to become a better self every day. It's a great honor for Xiaohe to add a gorgeous rainbow to your journey!
10/10 Eccellente
Siriporn
Viaggio con la famiglia
4 set 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place, clean, convenient, helpful staffs.
Siriporn
Soggiorno di 5 notti ad agosto 2023
Risposta di yang, il giorno 8 set 2023
Accompanying is not only the longest confession, but also the bravest choice. The world is big and crowded. There are thousands of reasons to make excuses for leaving. Xiaohe has always been here, never forgetting his original intention, and striving to become a better self every day. It's a great honor for Xiaohe to add a gorgeous rainbow to your journey!
6/10 Soddisfacente
Viaggiatore verificato
7 nov 2019
Viaggiatore verificato
Soggiorno di 1 notte a novembre 2019
Risposta di AHE, il giorno 8 nov 2019
We look forward to seeing you again.
8/10 Buono
Viaggiatore verificato
31 ott 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were very friendly and helpful. Helpful getting settled into the hotel as well as arranging cab to train stations. The food was quite good. Location was great.
Viaggiatore verificato
Soggiorno di 1 notte a ottobre 2019
Risposta di ahe, il giorno 8 nov 2019
Thank you very much for your compliments and look forward to the days when we meet again.
10/10 Eccellente
Viaggiatore verificato
Viaggio con la famiglia
24 ott 2019
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Ahe is a small four star web celebrity punch-in designer hotel. We are glad that you like our service and design. We provide free exquisite afternoon tea, hand-brewed coffee, welcome fruit, free laundromat and free parking for all guests. All rooms are equipped with imported "kimkell" mattress, air purifier, humidifier, bluetooth speaker, 55-inch flat screen TV, mini refrigerator, etc. The design team of xiaohe comes from Shanghai. At the same time set a large area of suite products, more suitable for family living. Need to remind is: my home yue big bed/double bed is included free car pick up. If you need to pick up other rooms, you can contact us to make an appointment after booking.
10/10 Eccellente
dan
15 ott 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The family loves it. They 'll come back.
chunsheng
Soggiorno di 1 notte a ottobre 2019
Risposta di aha, il giorno 13 ott 2019
I am honored to stay at my hotel, your satisfaction is my pursuit.
10/10 Eccellente
Viaggiatore verificato
28 ago 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This Hotel has a very good location and super friendly Staff. I forgot my smartphone in our room after checkout, they immediately contacted me to arrange its return...thanks!
Viaggiatore verificato
Soggiorno di 2 notti ad agosto 2019
Risposta di HE Hotel, il giorno 4 set 2019
This is what we should do. I hope you like it here and come again.
10/10 Eccellente
wenchao
18 ago 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Far more than expected
It was an amazing experience! Unlimited mineral water, free afternoon tea, perfect design, high-tech equipment and facilities in the room. I also found a refrigerator that I thought I didn't have before I checked in. My family and I like the new four-star hotel very much. Very good!
yin
Soggiorno di 1 notte ad agosto 2019
Risposta di HE HOTEL, il giorno 20 ago 2019
I'm glad you like my new hotel. I have been trying to do more to get full marks from every guest. Inside, there are air purifiers, humidifiers, oversized flat-screen televisions, bluetooth speakers, kreuzer mattresses and cashmere carpets. We offer unlimited mineral water, free afternoon tea, fruit. When you check in, you can enjoy the delicious coffee. Looking forward to your recheck, see my promotion and efforts.
10/10 Eccellente
mark
14 ago 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Location is great and convenient to many famous places in Xian, staffs are nice and provide many help for my trip.
mark
Soggiorno di 1 notte ad agosto 2019
Risposta di HE HOTEL, il giorno 18 ago 2019
I am glad to be able to help you, and wish you a wonderful journey ahead.
6/10 Soddisfacente
Viaggiatore verificato
6 lug 2019
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We bring 3 kids and 3 seniors check in. The elevator at second floor. We need carry luggage use the stairs go there and road narrow. The kid fall down. So bad. First night our room air conditioner not working. In room temperature is 100 F. Call the front desk they send somebody but can’t fix it and no room to change. We need open the door let hall way cold air in. Even I sitting a chair and sleep in the hall way. Feel so bad again. There management bad. Look like no service training. Also breakfast area look bad too. Food come so slow. Everyone waiting for food . Need more people to help. We will not recommend people to go here again.
Viaggiatore verificato
Soggiorno di 3 notti a luglio 2019
Risposta di Tracy , il giorno 11 lug 2019
Thank u for your stay and we do apologize for inconveniece,the air-condition problem was an accident,we are committed to creating warm and intimate service for our guests,pls keep attention and wish u a happy!
6/10 Soddisfacente
AaronLi, Hong Kong
Viaggio di gruppo, Viaggio di lavoro
24 giu 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
staff cannot find my booking, back and forth take 30 mins. deposit cannot use VISA card. room is new and clean but don't have refrigerator. smell of the paint is too strong that's why they have an air refresher machine.
AaronLi
Soggiorno di 1 notte a giugno 2019
Risposta di Tracy , il giorno 11 lug 2019
we do apologize for the inconvince,our staffs are very friendly and we will improve the skills,pls keep attention and looking forward to visit again!