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Recensioni per Konokono Beach Resort and Isaraya Over Water Villa

5 out of 5
Konokono Beach Resort and Isaraya Over Water Villa
Michamvi, Michamvi, Unguja South Region

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 108 su 203 recensioni" "
Valutazione di 8 - Buono. 45 su 203 recensioni" "
Valutazione di 6 - Soddisfacente. 23 su 203 recensioni" "
Valutazione di 4 - Scarso. 13 su 203 recensioni" "
Valutazione di 2 - Terribile. 14 su 203 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

7,4/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

4/10 Scarso

Giovanni

Non mi è piaciuto: Pulizia e comfort della camera
Bene ristorante e bar/ male camere fronte giardino (boscaglia con scimmie, topi, corvi granchi e gatti in libera circolazione. Bene camere su spiaggia (purtroppo solo 2)
Soggiorno di 7 notti a febbraio 2021
Risposta di Konokono Sales Team, il giorno 23 feb 2021
Dear Giovanni, Thank you for your review. We are a little surprised as it differs from the positive feedback form you've left at reception during check-out. Anyhow, we are taking good note of your comments. However, we would like to take this opportunity to clarify the following: - The Garden view villas often have the visit of lovely monkey families, which are highly appreciated by our guests staying in these villas. Effectively, our younger guests are spending countless time observing baby monkeys jumping from branch to branch, rolling in the grass, playing with one another and eating flowers... A real delight... - We do not have topi, you are effectively mistaken it for a Elephant Shrew, a rare and elusive animal, also called jumping shrews or sengis, they are small insectivorous mammals native to Africa, belonging to the family Macroscelididae. Seeing one is considered a blessing and even more if staying around, as they are eating mosquitoes, ants, spiders... - Yes we have two cats on the property, one is called Dinky always at the reception and the other one Mitsy that is always hanging between the beach, the bar and restaurant... - Also it would be sad not to have any crabs on the stunning white sand beach of our property, not having it would be like having the Indian Ocean without coral reef or without colorful tropical fish! - On the last point you are effectively right, we have 2 beach pavillion, but also 4 seaview villas and 5 water villas on a property of 26 rooms, we believe it is a good ratio that is allowing privacy and more importantly to also provide affordable villas for guests having a smaller budget! Ultimately we are in Africa on a stunning white sand beach shored with the crystal clear water of the Indian Ocean with shades of blue green and turquoise! Maybe next time you should consider taking a beach vacation in the overcrowded beach of the Northern part of the Island, we are sure we will then have the opportunity to host again! Assuring of our best intentions at all times, Konokono Beach Resort Sales & Marketing

10/10 Eccellente

Gianfranco, Londra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
La spiaggia come fiore all'occhiello
Purtroppo abbiamo potuto godere di questo bellissimo resort solo per 4 giorni su sette, a causa di un problema di overbooking occorso all'inizio della nostra vacanza, peraltro non comunicato in anticipo. La cosa si e' comunque risolta, con le scuse della Direzione. Abbiamo usufruito di tutti i servizi messi a disposizione, incluse le escursioni organizzate dalla struttura. Giudizio globale piu' che positive, peccato per il neo iniziale.
Soggiorno di 6 notti a febbraio 2018

10/10 Eccellente

terry, milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
splendida vacanza
l'hotel composto da ville private ben curate e ampie si affaccia su una spiaggia privata attrezzata di sabbia bianca. vero relax, splendido tutto. personale attento e cortese. buona la cucina.
Soggiorno di 5 notti a gennaio 2018

10/10 Eccellente

Massimo, monza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Splendido hotel immerso nella giungla
Bellissima struttura, personale cortese e sempre pronto a soddisfare ogni richiesta. La spiaggia di soffice sabbia bianca soffre dell’effetto Delle maree come in tutta l’isola, ma è incontaminata e non affollata. Ottima la piscina, da usare nelle ore di bassa marea.cucina ottima, varia e con piatti italiani fatti molto bene.tutte le camere hanno la piscina privata, un di più molto apprezzato. Caratteristica la giungla nella quale ci sono delle scimmiette a cui si può dare da mangiare. I prezzi delle escursioni mi sono sembrati alti.
Soggiorno di 6 notti a novembre 2017

10/10 Eccellente

Micaela , Rome

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A Luxury Natural Retreat with top notch service...
I am working in the Travel Sector since over 15 years and consequently had the luck to stay in some of the most luxurious hotels and resorts worldwide. Well let me say that Kono Kono ranges in my top ten. The resort is set in a Natural Paradise made of flowers, plants and incredible nature. Each villa of over 100 sqm consists of living room, room, bathroom, wardrobe and private external Jacuzzi. The villas are all very distant so you have your own privacy always. Same for the restaurant the offers a top service and top food set in front of the beach and each table is far away in enough from the other. Same for the marvelous beach made of white sand where you will have your own private beach bed far away from the other. Privacy is a must in this resort and the next resort is more than 500 metres away. No beach boys, no caos, just peace and nature. The only bad note is that the low tide here is very present. Good for a walk, but swimming is possible only few hours a day.
Soggiorno di 7 notti ad agosto 2017

10/10 Eccellente

Barbara, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfetto per rilassarsi
Hotel incantevole, camere belle, pulite e molto spaziose immerse nel verde a pochi passi da una spiaggia bianchissima e molto ampia. Buona la cucina. Posto molto tranquillo e adatto a chi desidera riposare.

10/10 Eccellente

Edoardo, Milano

Mi è piaciuto: Comfort della camera
Struttura eccellente. Stanze spaziose e pulite.
Massima tranquillità, spiaggia eccellente, ottima la ristorazione, migliorabile il servizio ai tavoli (poca rapidità, si è in vacanza e i tempi in Africa son dilatati)

10/10 Eccellente

tom, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Relax, silenzioso, pulito
Struttura stupenda, pulizia impeccabile, personale molto gentile, grandi spazi per una adeguata privacy: 20 camere in tutto. Mia moglie ed io ci siamo innamorati di questo posto. I Branch boys sono affidabili e assolutamente da coinvolgere per le gite e visite. Cucina ottima della chef Elisabeth. Ally il capo del personale super-attento a qualsiasi esigenza. Mare molto bello, ma senza pesce. Per lo snorkelling bisogna muoversi.

4/10 Scarso

CHATERRAL

Viaggio con la famiglia
Where do I begin it was so much starting with the pick up from the airport. I wasn't informed the transportation fee beedes to be paid in cag. I would have been prepared with the cash if I were informed ahead of time. Once we arrived which was extremely late due to flight delays our room wasn't available. There was an unfortunate accident so that wasn't their fault but the room wasn't very clean. The floor was filthy and you can tell it was a rushed job. A short time after arrival the power goes out. This apparently is a thing because it happened frequently during our stay. The A/C & refrigerator wasn't working well. I complained for several days they were supposed to send maintenance. We never saw maintenance. We then encountered a rat in our room! This was the straw that broke the camels back. After battling the rat all night they finally moved us to another Overwater bungalow. They never resolved the issue and moved the next guests right in our old bungalow. The bungalows need a good overall sprucing up. I'm a frequent international traveler and the best part of this trip was leaving the resort for 3 days going on our safari in Arusha. The communication between staff was lacking and insufficient. The front desk miscommunicated transportation fees, they never informed housekeeping about the rat and why our room was in such disarray the next day, and maintenance never communicated with housekeeping.The maid drop the key in the ocean. We had a terrible experience. Don't go!
Soggiorno di 9 notti a marzo 2024

10/10 Eccellente

Stacey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was amazing
Soggiorno di 4 notti a marzo 2024

8/10 Buono

Youness

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Personnel remarquable et au petit soins . Mention spéciale à la cuisine ! Très bon merci beaucoup.
Soggiorno di 6 notti a febbraio 2024

2/10 Terribile

Sean

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
This was the worst experience I have ever had. I am quite use to staying in some rough places and don’t mind that if that is the expectation. I paid premium money for a supposed premium Villa “over the ocean”. It started with the taxi service from the port, the driver was great but, it was not conveyed that it was a private service not from the resort so, when we were dropped off at the resort he expected to be paid on the spot, so make sure you bring cash to pay the driver, it won’t be charged through the hotel. After sorting out the taxi service we were led to our “over the ocean villa” The “ocean view” was at least 200 meters away and nothing like the pictures when booked. I tried logging in on the WiFi that was supposedly available and there was no connection to internet at all, the entire night. I went to take a shower after the long journey to the resort and had abysmal water pressure and zero hot water. When my Wife went to take a shower the water completely shut off in the middle of her shower, the water didn’t come back the entire evening. We tried to make the most of it and have a nice dinner well, the entire time of the dinner we had to listen to cats incessantly whining and going around our feet, my allergies were not liking that whole situation. The wait staff was very kind and courteous but, the food.. it is a set menu with very limited options and the food at best is 2.5/5. The next morning we tried to take a shower and there wasn’t water again. No refund!!
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Samantha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the place for a wonderful, restful and lovely honeymoon!! My husband and I stayed in one of the Isaraya Villas, and these are a must. We loved the intimate privacy within the villa: own pool, access to the ocean, sunset views, short walk to the clean beach and restaurant (delicious, fresh meals made to order). We also enjoyed the facilities on the main resort as well. The staff are welcoming and helpful, they added to the serene atmosphere. We would visit again!
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Sajid

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a febbraio 2024

10/10 Eccellente

Neneh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My mother and I enjoyed a delightful three-day stay at this hotel. The staff was exceptionally friendly and cooperative, always ready to assist. When a water pipe broke, they promptly provided an alternative, offering a can of water for showering. The diverse and delicious menu changed daily for dinner, and the breakfast was equally tasty, served by friendly staff. The quiet ambiance and breathtaking view make it a highly recommended retreat. Our garden villa, complete with a personal plunge pool, was spacious, immaculate, and included a daily supply of fresh water bottles. The rooms were consistently clean, and the staff throughout the hotel were welcoming and accommodating.
Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

Dan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed for 2 nights in the Beach Pavilion at Konokono during Valentine’s Day and it was an unforgettable experience. We had dinner at the over the water restaurant at Iysara (the conjoined hotel) on our first night and then an amazing buffet on the beach for Valentine’s Day with yellowfin tuna, a fire and and live music - the setting was divine. Both meals were included in our half board booking and they were easily two of the best meals of our whole stay in Zanzibar. The staff were attentive and cheerful and the beach itself is genuinely stunning. We highly recommend the beach pavilion as the view of sunset from the room is unparalleled. Thank you to the team at Konokono for a magical stay. We will definitely be coming back for longer in the future.
Soggiorno di 2 notti a febbraio 2024

8/10 Buono

David

Soggiorno di 8 notti a gennaio 2024

10/10 Eccellente

Melissa

Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Jeanine

Soggiorno di 2 notti a gennaio 2024

6/10 Soddisfacente

Jeanine

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
L’effet waouh n’a duré que quelques instants Les villas sur pilotis ne sont pas à la hauteur espérée ,tout se dégrade En revanche nous avons super bien mangé Et avons été bien accueilli
Soggiorno di 2 notti a gennaio 2024

4/10 Scarso

Philippe

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia, personale e servizio, servizi
This is a beautiful resort on a white sand beach. Nice lush garden full of flowers, nice and spacious and villas with private pools. Extremely friendly staff that makes you forget the punishing track to reach the hotel. We soon found out that a few details were wrong: the refrigerator was broken, then the absence of shower gel for which we had to chase the reception for two days. Then the constant lack of fresh towels, whether for the pool or for the bathroom, unchanged bed linens, and mostly mediocre food served well beyond the limits of patience (usually a 40-50 minute wait to get a standard dish). Factor in the frequent water shortages that made a simple shower impossible, a power outage for Christmas while the rest of the area was still lit, extending into the next days, and most of all the constant need to fight and beg for the most basic amenities and you get the perfect recipe for a stressful stay. We witnessed several guests, parties of up to 10 people, leave after finding another hotel. We complained several times to the reception and the manager himself who offered us an upgrade to full board. But the issues, obviously related to insufficient staff training, lasted until the last moment. The manager offered us a refund for three nights. Of course, nothing happened despite several reminders to the hotel and the offline services of Expedia that deserve their name. Lack of professionalism across the board, we wouldn't recommend this hotel and this website.

8/10 Buono

Harvey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice private beach and very quiet and peaceful
Soggiorno di 5 notti a gennaio 2024

4/10 Scarso

John

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
The staff especially the restaurant staff were very poor. The Manager is never on site to resolve any issues
Soggiorno di 4 notti a gennaio 2024

4/10 Scarso

Rajiv de

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
When we booked this hotel through expedia it was rated as a 5 star luxury hotel. We booked a 5 day, 4 night stay in their beach pavilion room and this was paid in full (Approx $1800). The pictures on expedia looked amazing and we were looking forward to spending our last leg of our trip at this property. Please see below the list of issues: - As soon as you walk into the room it smelled mouldy - The AC was not working so we immediately phoned reception and they moved us to the only other room on the beach, Pavilion 2 - When we first walked in, it was unclean as some just checked out - The bathroom and bedroom definitely need some updating - The bathroom sink faucets had no running water - The private pool was not swimmable as it was not to our standards - The main pool need some work as there was missing tiles - There was no beach towels - The beach had trash and rotting sea weed - Food was good but limited We did call expedia to see if we were able to change our hotel however we were told that the refund was not guaranteed therefore we did not have a choice but stay. However, The helpful and cheerful staff did make our stay somewhat better. I do believe that this property has great potential however there is some work to be done if this is to be advertised as a 5 star luxury resort. Overall the property and rooms needs some repairs and maintenance to bring it up to 4 - 5 star standard.
Soggiorno di 4 notti a dicembre 2023

8/10 Buono

Samer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was nice, right on the water. There were power cuts and the room service was not the best. But overall a pleasant place and the staff were excellent!
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Nicklas Geertsen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfekt
Vi havde en villa over vandet, som var absolut fantastisk vi havde egen lille pool, direkte adgang til havet, villaen er stor og rumlig med alt hvad man skal bruge. Maden vi fik på restaurant ved villaerne var 4 retter som smagte fantastisk. Vil varmt anbefale dette hotel.
Soggiorno di 2 notti a dicembre 2023

4/10 Scarso

monir

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a dicembre 2023

8/10 Buono

Gülay

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 5 notti a dicembre 2023

6/10 Soddisfacente

Paul George

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I am conflicted about this stay. This being our 6th vacation on Zanzibar, and island we have fallen in love with and her people. The pro are as follows. Beautiful Situation Beach is gorgeous Staff were friendly and attentive Food was great Rooms are clean and well proportioned with clean linen and fresh towels The cons are. The hotel needs maintenance, the thatching and beams in the rooms are rotting. The septic tank near the dining area omitted a pungent aroma quite often There are no working fridges in the rooms, spoke to the manager who promised to attend to it, but in over a weeks stay nothing materialised. There is a beach bar about 300m down the beach that plays music for their sunset party that plays until 22h00 at a very disturbing volume (saying that, if you can’t beat them, join them!) The lunch menu is very overpriced for what it offers, we went to the above mentioned beach bar for lunch on those days we stayed in the area. As a family of grandparents, parents and child we did enjoy our stay. Would I recommend Konokono, I don’t think so as there are so many options on the island. To grow their clients and encourage return quest the will need to do some serious maintenance.

6/10 Soddisfacente

Silverio

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Personal camareros atentos pero con poca experiencia y en prácticas.
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Sinegugu

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a novembre 2023

4/10 Scarso

Jamal, APO AE

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Staff was good. The beach was amazing. Not a 5 star quality hotel and not as expected. We left early and booked another hotel. The slew of issues like the shower not draining, the porch door not closing fully, the fridge not working, the WIFI not working, the terrible turn down service, the fuse tripping, the private plunge pool was dirty, and the food wasn't great,.. we could deal with. The tipping point was the AC barely worked, we had it on blast with the celling fan on and the room was still uncomfortably hot. In addition the resort next door had music BLASTING, with deep base that could be heard in our room all the way across the water. Sure they turned it down around 8:30pm, but people are visiting from all over the world in different time zones. It was not the relaxing, luxury experience we hoped. They have let the hotel run down. And the manager did not seem to care.
Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Bertrand

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Séjour de reve
Séjour magnifique dans les cabanes sur pilotis. L’endroit est somptueux et l’on peut plonger dans la mer directement depuis la cabane. Les cabanes sont en bon état mais mériteraient tout de même un petit rafraîchissement. Un peu de bruit l’après midi et le soir sur la plage à cause d’un bar qui met la musique assez forte.
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

pradip

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

Daniel

Soggiorno di 4 notti a ottobre 2023

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Beautiful hotel aesthetic and rooms very spacious and clean. We stayed in the garden view villa and it was lovely. However food is not good, service is slow it takes forever to get your food and lots of items from menu are always unavailable. The hotel is in the middle of nowhere which is good for privacy and relaxing but do keep that in mind. Hotel taxi is pricey. Lots of animals eg monkeys hang around in the gardens.
Soggiorno di 3 notti a ottobre 2023

10/10 Eccellente

Denys

Awesome place!
Soggiorno di 4 notti a ottobre 2023

6/10 Soddisfacente

francine

Mi è piaciuto: Pulizia e personale e servizio
Séjour 7 nuits Konokono resort
Loin d’être un 5 étoile juste 3 Personnel très gentil mais hôtel loin de tout avec un accès déplorable dommage il ne manquerait pas grand chose pour que cet établissement soit top Le buffet petit déjeuner inexistant et le soir buffet d’entrée inexistant plat correct rapport qualité prix très moyen malgré une très belle plage
Soggiorno di 7 notti a settembre 2023

8/10 Buono

Ed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
It is wonderful get away.
Soggiorno di 4 notti a settembre 2023

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Kein 5* Hotel
Personal sehr freundlich und hilfsbereit, aber nie und nimmer ein 5* Sterne Hotel,Zimmer könnten sauberer sein, Bungalowtür schwer zu öffnen, streifte am Boden, Toilettentür nicht schliessbar, streifte ebenfalls am Boden, Terrasse mit Spinnweben, wurde auch während des Aufenthalts nie gereinigt, Frühstückbuffet für 5*Hotel sehr beschränkt, Liegentische am Strand am Morgen noch nicht abgeräumt vom Vortrag
Soggiorno di 3 notti a luglio 2023

4/10 Scarso

Kristi

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Thought it was going to be paradise…
This hotel was at a price point that I thought okay we will get there and be in paradise and not want to leave. Unfortunately the place does look very beautiful but our sink faucets weren’t fixed to the countertops, our toilets only worked sometimes (maybe 50% of the time it flushed), the wait staff at the restaurant ignored us most of the time, it was the first place we stayed during our 3 weeks in Tanzania that didn’t spray for mosquitoes and didn't have bed nets. We got eaten up. Road to hotel was so brutal not every taxi could even get to us to pick us up. Considering price it was a huge let down and far away from everything due to the speed you have to drive on the terrible road. Power and WiFi blinked on and off a dozen times a day.
Soggiorno di 4 notti a luglio 2023

10/10 Eccellente

Youssef

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Très bon accueil du personnel, Rebecca Simon Alan Mohamed traineer personnel au top
Soggiorno di 5 notti a giugno 2023
Risposta di Peter, il giorno 5 lug 2023
thanks and we hope to see you soon

8/10 Buono

Mohammed Amine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 10 notti a giugno 2023
Risposta di Evan, il giorno 22 giu 2023
Thank for you for your positive comments

10/10 Eccellente

Fawaz

Soggiorno di 5 notti a giugno 2023
Risposta di evan, il giorno 22 giu 2023
Thank you for your positive comments

10/10 Eccellente

vanja

Soggiorno di 6 notti a maggio 2023
Risposta di Ev, il giorno 22 giu 2023
Thank you for your positive comments

10/10 Eccellente

SAHRA

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved this property it was exactly what I expected and more beautiful, peaceful and most importantly safe. I spent my birthday there and had the best time of my life. The staff are the sweetest and the service is just perfect. Definitely would recommend
Soggiorno di 3 notti ad aprile 2023
Risposta di Evan, il giorno 22 giu 2023
Thank you for your positive comments

10/10 Eccellente

Priscila

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had the most beautiful experience. When I arrived, the manager surprised my husband and I with a free upgrade, an over the water Villa! The villa is amazing, the service overall at the resort is A . Very friendly staff, beautiful resort, excellent food and great experience. Hospitality had been the best I had. I love the fact that the staff and manager did everything possible to make our stay enjoyable.
Soggiorno di 6 notti ad aprile 2023

2/10 Terribile

Maureen

Soggiorno di 4 notti a marzo 2023

2/10 Terribile

Tracy

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The toilet in my villa did not work. All inclusive does not mean all inclusive at this "resort". The food was atrocious and there were few options. All around boring with a filthy beach
Soggiorno di 3 notti a marzo 2023

4/10 Scarso

Madalina

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e personale e servizio
Not recommended
Oh I don’t even know where to start from!! This property was probably wonderful at some point but now is just ruined and nobody seems to care! We first stayed at no 19 where it was full of dirt, bathrooms always smelled of s**t no matter what, they don’t have water most of the times so you cannot flash the toilet which was anyway broken. Staff don’t care too much - they would listen to your concerns and that’s it. Won’t do much as the manager doesn’t care. They won’t clean the villas mini pool if you don’t give them something, the outside patio again is full of dust and monkeys s**t and they never wash it off. Breakfast is minimal, just some doughnuts, one type of cereal with milk, eggs, sausages and beans and that’s it - there are cats which we love but they were all over the tables. And while you go get something else to eat they will go up on your table and eat your food. But the worst was one night when the toilet ceiling started raining and the whole bathroom was full of water and the light was also flashing!! With a toddler and a baby with us we called them at 2am to check what’s going on and they tried to repair the boiler which was on villas rooftop and this made it worse as all kind of insects came from the ceiling and now everything was full of water and insects. They gave us another villa but that night was ruined. Also, what you see in the pictures is not like that anymore. All the rooms have had the TV’s removed and also all the mini fridge’s doesn’t work etc
Soggiorno di 12 notti a febbraio 2023
Risposta di EBD, il giorno 11 mar 2023
Dear Madalina,Greetings from Konokono Beach Resort and Spa! I am saddened to read that you and your family did not have an enjoyable stay!As you can see from from our rooms that they all have gardens around them, thus ensuring the privacy for our guests. The pool within our villas are cleaned daily normally in the morning! For breakfast a Full continental Breakfast is offered, and hot breakfasts are ordered. While we do not anticipate for the boilers within our rooms to malfunction, it can happen. You were offered an alternative room. We do hope that you had a safe flight back homeRegards,