Thank you for choosing Sheraton Zhenjiang Hotel，your satisfaction and appreciation is our greatest support and encouragement. we will as usual observe the purpose customer first.Sincerely look forward to your next visit.l

Dear Clarence, Thank you for taking the time to review us. We will keep that in mind through our journey to serve and care for our guests. We will be honored if you reach us in your next trip to Zhenjiang.

Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Zhenjiang. It was truly a pleasure to serve you. Your full score have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sheraton Zhenjiang Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Zhenjiang. Kitty Gao Director of Marketing & Communications Sheraton Zhenjiang Hotel

Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Zhenjiang. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sheraton Zhenjiang Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Zhenjiang. Kitty Gao Director of Marketing&Communications Sheraton Zhenjiang Hotel

尊敬的宾客, 非常感谢您选择入住镇江富力喜来登酒店，能为您提供服务，我们感到非常荣幸。 很开心收到您诚挚的反馈，非常抱歉在您上次入住时，办理入住时间较久。我们已将您的反馈分享至酒店团队，在今后工作中会避免此情况发生。为宾客提供难以忘怀的入住体验是我们酒店一直坚守的服务理念，并且将在今后的工作中继续保持。 再一次感谢您选择镇江富力喜来登酒店，与我们度过一段难忘的时光，诚挚的邀请您再次光临。 高菲 市场传讯总监 镇江富力喜来登酒店

Thank you for choosing Sheraton Zhenjiang Hotel，your satisfaction and appreciation is our greatest support and encouragement. we will as usual observe the purpose customer first.Sincerely look forward to your next visit

Thank you for choosing Sheraton Zhenjiang Hotel，your satisfaction and appreciation is our greatest support and encouragement. we will as usual observe the purpose customer first.Sincerely look forward to your next visit

Thank you for choosing Sheraton Zhenjiang Hotel，your satisfaction and appreciation is our greatest support and encouragement. we will as usual observe the purpose customer first.Sincerely look forward to your next visit

尊敬的宾客:您好！谢谢您选择入住镇江富力喜来登酒店，您的宝贵建议我们会与相关部门进行沟通，希望在您下一次入住镇江富力喜来登酒店时给您更好的体验。诚挚期盼您的下一次入住。

Thanks for you choose Sheraton Zhenjiang and give us the praise. Your satisfaction is our constant pursuit, look forward you presence angin.

Dear Guest, Thank you very much for sharing your pleasant experience at Sheraton Zhenjiang Hotel. We are glad to hear that you had a wonderful stay and enjoyed your dining experience at our venues. We look forward to welcome you back to another pleasurable experience with excellent service. Life is better when shared!

尊敬的宾客：您好！非常感谢您选择镇江富力喜来登酒店。我们的发展离不开客人的关注和鼓励，您的肯定，让我们欣喜不已，同时我们也意识到自身的不足和需要完善的地方，因此我们维护与整改的脚步也从未停止过，期待您的继续关注与支持。愿镇江喜来登能成为您永远的首选！酒店总经理刘志骏

Thanks for you choose Sheraton Zhenjiang and give us the praise. Your satisfaction is our constant pursuit, look forward you presence angin.

Dear guest,Thank you for your positive response and for enjoying your stay at Sheraton Zheniang Hotel . We value you and appreciate your choosing Sheraton, and we will try our best to upgrade and improve our service in the future.We look forward to seeing and hearing from you again. Best wishes to you!

Dear Guest,Thank you for choosing and taking the time to tell us about your experience at the Sheraton Zhenjiang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sheraton, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dear Guest,Thank you for taking the time to review our property. We are truly sorry to hear about your bad experience and we apologize that you were made to feel that way. We very much value our guests and we hope you will give us the chance to show you that. Please reach out to the hotel directly if you chose to return, so we can make your next stay perfect! Again, we apologize for the unpleasantness and the way you were treated was unacceptable and we hope to have you back in the future.