2/10 Terribile
Lela
Viaggio con famiglia e bambini piccoli
15 mar 2026
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
To be honest, this was one of the worst hotel stays I've ever had. Somehow the booking got messed up and we got moved to another room. I asked if there was going to be additonal charges for that and I was told no. The second morning, they tried charging my card twice yet no one in the office could tell me why it was happening. Then they tried to charge me again that night over double the first attempted charges. Even left a voicemail saying that we didnt pay so we had to leave. The next morning, i went down and talked to them again and they said they needed to have someone look it over. We waited for 3 hours just to have someone come to our door and say we are supposed to be gone. No one from managment could tell us what was going on. I went to the office again and didnt leave until i spoke with management. In the end, they ended up charging us 75 more dollars just to try to have one night out of the three we where in ocean shores for peace. I will never stay there again. The crap we had to deal with our entire vacation is making it very clear why this place was the cheapest. I would really appreciate if we could get some sort of discount or a full refund on our next booking. This was my first time booking a hotel ever in my life and its not fair the way it played out. I feel more stress then when i left on the vacation
Lela
Soggiorno di 2 notti a marzo 2026
