Dear Mr./Ms. Concetta, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

Dear Mr. Francesco, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El Zyr Executive Assistant Manager

Dear Mr./Ms. Giacinto, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia.It was a pleasure to be at your service and we thank you for the overall rating you've given us. We also do take note of your added feedback with regard to the beach area. Yet as you correctly noted, it is not open sea, which does have it’s own set of advantages and disadvantages. This of course being an area that we cannot easily influence. In this we do note that our beach is indeed among the larger private beaches of any Abu Dhabi City hotels and we do appreciate your kind understanding regarding this.Once again, thank you for your feedback and we do hope that we will have the opportunity to welcome you back to Khalidiya Palace Rayhaan by Rotana. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr. Marco, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia (Hotels.com) review platform. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a memorable stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Ms. Jessika, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El ZyrExecutive Assistant Manager

Dear Valued Guest, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback here on Expedia relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your comments have been shared with the team and I am confident that your praise will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Harald FeursteinGeneral Manager

Dear Mr. Giovanni, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations especially in terms of cleanliness, guest rooms and breakfast. On the other hand, we take note of your added comments with regards to the sun beds. Indeed it holds truth that during peak periods, we have indeed been facing challenges with the number of sun loungers and this has been addressed as we have taken delivery of additional loungers just recently. Our apologies for this is too late to alleviate the concern for you but in moving forward this challenge will be substantially reduced.Once again, thank you for your feedback and we do look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

Dear Valued Guest, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

Dear Expedia Member, Thank you for staying with Khalidiya Palace Rayhaan by Rotana and posting your review on this platform. We are delighted to know that we have exceeded your expectations and provided you a memorable stay with us. Moreover, thank you for your positive comments about the hotel's ambiance, location, recreation facilities, and colleagues' hospitality and customer service. Your compliments have been passed on to the team, particularly to Robin and Donald. We look forward to welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for sharing your wonderful feedback on Expedia. It delights us to know that you had an great holiday with us. At Khalidiya Palace Rayhaan by Rotana, we always do our utmost in ensuring that we go beyond our guests’ needs and expectations. Therefore, thank you very much for your positive comments. Once again, we appreciate your feedback and look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia member, Thank you for staying with us and posting your review on this platform. As we are committed to deliver exceptional service every time, we are in daily process of improving our standards and our guests’ expectations. Therefore, we regret to know that you were not satisfied with your stay with us, particularly with our service. We would appreciate if you can elaborate further on your feedback in order for us to check and improve this area. It is our desire to maintain and enhance our guests’ satisfaction and your additional comments would be most helpful in this regard. Once again, thank you for your time and we look forward to hearing back from you at your earliest convenience. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for staying with us and sharing your wonderful feedback on Expedia. It is with delight to know that we exceeded your expectations and provided you a great holiday with us. Thank you for your positive comments about our location, beach facility, and colleagues’ hospitality and customer service. Rest assured that your feedback has been passed on to the team, particularly to Donald. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for your review and excellent rating. It makes us proud to know that we were able to make your stay with us a memorable experience. We can’t wait to welcome you back to the hotel soon, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for taking the time to share your valuable feedback regarding your stay with us on Expedia. We are happy to know that you had an excellent stay with us and were impressed with our excellent recreation facility. It would always be our pleasure to welcoming you back to Khalidiya Palace Rayhaan, trusting that we could always provide you with the highest level of service that you truly deserve. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia member, Thank you for sharing with us your recent experience. We are happy that your overall stay with us was satisfactory in general. Your compliments on our recreation facilities, and colleagues' hospitality and customer service are truly appreciated. With regard to your dining experience in Horizon, please be informed that we do offer different daily menus in the restaurant for breakfast and lunch, and daily Theme Nights for dinner. Moreover, we would like to ask for your understanding regarding the busy elevator operation as we are running high occupancy during this period. Nevertheless, your comment has been noted. Once again, we thank you for your feedback hope to get the opportunity to welcome you back to Khalidiya Palace Rayhaan by Rotana soon. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for sharing with us your lovely review. It is such heartwarming to know that you had an exceptional stay with us and thank you for your positive comments. We can’t wait to welcome you back to Khalidiya Palace Rayhaan by Rotana, your home away from home. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for staying at Khalidiya Palace Rayhaan by Rotana and posting your review on Expedia. It warms our heart to know that you had a memorable stay with us and we exceeded your expectations. Once more, thank you for your feedback and it would always be our pleasure welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, We are happy to read your positive feedback and glad that you had a wonderful stay with us. At Khalidiya Palace Rayhaan by Rotana, we always do our utmost in providing the highest level of service and facilities to our valued guests, therefore we are glad that we exceeded your expectations. Your compliments on our colleagues’ hospitality and customer service, and cleanliness are truly appreciated. Thank you once again for your time and we look forward to welcoming you back to the hotel for another memorable stay with us. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for staying at Khalidiya Palace Rayhaan by Rotana and sharing with us your recent experience. It is with great pleasure to know that we have exceeded your expectations and provided you a memorable holiday with us. Your compliments are truly appreciated. We can’t wait to welcome you back to Khalidiya Palace Rayhaan by Rotana soon, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for sharing your wonderful review on this platform. It makes us proud to know that you had a perfect stay with us and we exceeded your expectations. We can’t wait to welcome you back to the hotel soon, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

Dear Hotels.com Member, Thank you for taking the time to share your review about your stay with us on Hotels.com. We are happy to learn that you had a wonderful stay with us and we exceeded your expectations. We look forward to welcoming you back to the hotel soon for another memorable stay with us. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for taking the time to share with us your recent experience. It is with great pleasure to know that you had a wonderful stay with us and liked with our spacious rooms and excellent location. On the other hand, we regret that you were not fully satisfied with your experience at The Beach Club. Once again, thank you for your feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana soon, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia member, Thank you for your recent stay at Khalidiya Palace Rayhaan by Rotana and taking the time to post your review on this platform. It is such heartwarming to know that you had an excellent stay with us, and we exceeded your expectations. Moreover, thank you for highlighting the exceptional service provided to you by our colleagues and rest assured that your compliment has been passed on to the team. We look forward to welcoming you back to the hotel soon for another memorable holiday with us. Yours sincerely, Chadi Nicolas General Manager

Dear Hotels.com Member, Thank you for taking the time to post your review on this platform and it was indeed our pleasure having you back with us. We are delighted to know that once more we have exceeded your expectations and provided you a memorable stay with us. Rest assured that your compliments have been passed on to the team and this will surely encourage us to continually strive for excellence. We can’t wait to welcome you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

Dear Hotels.com Member, Thank you for sharing your review on Hotels.com. We are happy that you had a wonderful stay with us and were satisfied with our service and facilities. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for staying with us and sharing your feedback on Expedia. At Khalidiya Palace Rayhaan by Rotana, we take great pleasure in providing the highest quality of service and facilities to our valued guests. Therefore, it truly warms our heart to know that we exceeded your expectations. We look forward to welcoming you back to the hotel soon for another memorable stay with us. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for taking the time to comment on our facilities and services by posting your wonderful review on Expedia. It warms our heart to know that you enjoyed every bit of your stay and thank you for highlighting our excellent facilities. We look forward to welcoming you back soon, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Chadi Nicolas General Manager

Dear Hotels.com Member, Thank you for sharing your review on Hotels.com. We are glad that your overall stay with us was satisfactory in general. Your compliments on our location, cleanliness, and colleagues’ hospitality and customer service are truly appreciated. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for your recent stay at Khalidiya Palace Rayhaan by Rotana and taking the time to post your review on this platform. It is such heartwarming to read that you had an excellent stay with us, and we exceeded your expectations in all aspects of our service and facilities. We look forward to welcoming you back to the hotel soon for another memorable stay in Abu Dhabi. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, We appreciate the time you have taken in sharing with us your experience. We are glad that you were able to meet your expectations and you had a wonderful holiday with us. It would always be our pleasure welcoming your back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for sharing your wonderful review on this platform. It makes us proud to know that you had a perfect stay with us and thank you for highlighting our excellent colleagues’ hospitality and customer service, location, recreation facilities and rooms. Thank you once again for choosing to stay with us and we can’t wait to welcome you back to Khalidiya Palace Rayhaan by Rotana for another memorable stay with us. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for taking the time to write us a wonderful review on Expedia. We at Khalidiya Palace Rayhaan by Rotana are wholeheartedly touched by your endearing compliments and are sincerely pleased to know that you had a memorable stay with us. Your feedback will surely serve as an encouragement for us to keep exceeding our guests’ expectations at all times. Once again, thank you for your time and we look forward to welcoming you back to the hotel soon, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for staying with Khalidiya Palace Rayhaan by Rotana and posting your review on this platform. We are happy that you had a wonderful holiday with us, and you appreciated our colleagues' exceptional service and hospitality. Rest assured that your compliment has been passed on to the team. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana for another memorable stay in Abu Dhabi. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for taking the time to write a positive feedback about the Khalidiya Palace Rayhaan by Rotana on this platform. We are glad that you had a wonderful stay with us and we were able to exceed your expectations in all aspects of our services and facilities. We can’t wait to welcome you back to the hotel soon for another memorable stay with us. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia member, Thank you for staying with us and posting your review on this platform. We are happy that you had a wonderful stay with us and we exceeded your expectations. Your compliments on our location and recreation facilities are truly appreciated. It would always be our pleasure welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia Member, Thank you for posting your review on this platform. We are happy that you had an enjoyable stay with us. It would always be our pleasure welcoming you back to Khalidiya Palace Rayhaan by Rotana soon, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Eleni Tsolakou General Manager

Dear Hotels.com Member, Thank you for taking the time to comment on our facilities and services by posting your review on this platform. We are happy to know that we were able to meet your requirements and provide you an enjoyable stay with us. Thank you for your positive feedback about our rooms, recreation facilities, and colleagues’ hospitality and customer service. Rest assured that your feedback has been shared to the team, particularly to Donald. On the other hand, please be informed that we offer different daily menus during breakfast and our selection is based on comprehensive market research amongst other five star hotels in Abu Dhabi. Therefore, we would appreciate if you can elaborate more on your feedback in order for us to address it to our chef. Moreover, we would like to apologize for the inconvenience you encountered in the Sunset Bar and rest assured that your feedback about the service has been addressed for corrective action and to avoid such from happening again. With regard to your comment about the changing of linens, kindly note that towels/linens are changed based on the environmental card placed in the room. Allow us to highlight as well that “Rayhaan” is a brand of Rotana which restores the values of the contemporary Arabian culture hence, we are not serving any kind of alcohol in the hotel. However, we have created healthy options in replacement of this specific aspect and we are committed to delivering the highest standards of service in other areas. Once again, thank you for staying with us and highly recommending us to the other travelers. We look forward to welcoming you back in the hotel soon. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia Member, Thank you for sharing your review on this platform. We are glad that you liked your stay with us. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana soon, assuring you of our personalized service and best attention at all times. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia Member, Thank you for staying at Khalidiya Palace Rayhaan by Rotana and posting your review on this platform. It warms our heart to know your positive comments and these will surely serve as an encouragement for all of us. Once again, thank you for your feedback and we can’t wait to welcome you back to Khalidiya Palace Rayhaan by Rotana soon, assuring you of our personalized service and best attention at all times. Yours sincerely, Eleni Tsolakou General Manager Khalidiya.rayhaan@rotana.com

Dear Hotels.com Member, Thank you for staying with us and posting your review on this platform. It is with delight to know that you were very satisfied with our service and facilities. We can't wait to welcome you back to Khalidiya Palace Rayhaan by Rotana for another memorable stay with us. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia Member, Thank you for your recent stay at Khalidiya Palace Rayhaan by Rotana and posting your review on this platform. It is such heartwarming to read your wonderful feedback and we are glad that we exceeded your expectations. Your compliments on our colleagues’ hospitality and customer service, pool and restaurants are truly appreciated. Once again, thank you for your feedback and highly recommending us to the other travelers. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana for another memorable stay in Abu Dhabi. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia Member, Thank you for staying with us and sharing your feedback on this platform. It is with great pleasure to know that you had a wonderful stay with us and thank you highlighting our excellent colleagues’ hospitality and customer service, cleanliness, recreation facilities, location, and view from the rooms. Your compliments have been shared with the team. We look forward to welcoming you and your family back to Khalidiya Palace Rayhaan by Rotana, your home away from home. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia Member, Thank you for sharing your wonderful feedback regarding your recent stay with us. It warms our heart to know that you had a relaxing stay with us, and we exceeded your expectations in all aspects of our services and facilities. We look forward to welcoming you back on your next visit, assuring you of our personalized service and best attention at all times. Yours sincerely, Eleni Tsolakou General Manager

Dear Hotels.com Member, Thank you for taking the time to post your review about the Khalidiya Palace Rayhaan by Rotana on this platform. We sincerely appreciate the great comments you have shared and we are glad that you had an enjoyable stay with us. We look forward to the pleasure of welcoming you back with us during your next visit to Abu Dhabi. Yours sincerely, Eleni Tsolakou General Manager

Dear Hotels.com Member, Thank you for your recent stay at Khalidiya Palace Rayhaan by Rotana. It is such heartwarming to read your wonderful review and we are glad that we were able to exceed your expectations. Thank you for your positive comments about our rooms, cleanliness, colleagues’ hospitality and customer service, recreation facilities and restaurants. We appreciate your support and high recommendation of our property. Meanwhile, we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana soon, assuring you of our personalized service and best attention at all times. Yours sincerely, Eleni Tsolakou General Manager

Dear Hotels.com Member, Thank you for staying with us and sharing your feedback following your recent visit. It is with great pleasure to know that you had a wonderful stay with us. Your compliments on our location, facilities and food are truly appreciated. Once again, thank you for your feedback and we hope to be of service to you once more in the near future. Yours sincerely, Eleni Tsolakou General Manager

Dear Hotels.com Member, Thank you for sharing your wonderful feedback on this platform. It is with great pleasure to know that you had a perfect stay with us. Your positive comments on our pool facility, food and cleanliness are truly appreciated. We can't wait to welcome you back to Khalidiya Palace Rayhaan by Rotana for another memorable stay with us. Yours sincerely, Eleni Tsolakou General Manager

Dear Hotels.com Member, Thank you for choosing to stay at Khalidiya Palace Rayhaan by Rotana during your visit in Abu Dhabi. We are happy to know we exceeded your expectations in almost all aspects of our services and facilities. Thank you for your wonderful feedback about our convenient location and food. With regard to the prices of our services, we would like to kindly inform you that the prices we offer are competitive and in line with the other 5-star hotels in the city. Nonetheless, your comment is noted and will be considered in case of any rate related adjustments. Moreover, please allow us to highlight that “Rayhaan” is a brand of Rotana which restores the values of the contemporary Arabian culture hence, we are not serving any kind of alcohol in the hotel. However, we have created healthy options in replacement of this specific aspect and we are committed to delivering the highest standards of service in other areas. Once again, thank you for your feedback and we look forward to welcoming you back to the Khalidiya Palace Rayhaan by Rotana for another memorable stay with us. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia Member, Thank you for staying at Khalidiya Palace Rayhaan by Rotana. It is such heartwarming to read your review and thank you very much for your positive comments about our colleagues’ hospitality, and pool and beach facilities. Receiving a positive feedback from our satisfied guests surely delights and motivates all of us in ensuring that we go beyond our guests’ expectations. We can’t wait to welcome your family back in the hotel soon. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia Member, Thank you for staying with us and sharing your feedback on this platform. We are delighted to know that your overall stay with us was satisfactory in general. We appreciate your positive comments about our pool and location. On the other hand, we regret you were not fully satisfied with our beach facility. Once again, thank you for your feedback and we look forward to welcoming you back in the hotel soon. Yours sincerely, Eleni Tsolakou General Manager