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Recensioni per Retaj Salwa Resort & Spa

5 out of 5
Retaj Salwa Resort & Spa
Salwa Road, Exit 29, Abu Nakhlah, Al Rayyan

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 14 su 28 recensioni" "
Valutazione di 8 - Buono. 8 su 28 recensioni" "
Valutazione di 6 - Soddisfacente. 3 su 28 recensioni" "
Valutazione di 4 - Scarso. 2 su 28 recensioni" "
Valutazione di 2 - Terribile. 1 su 28 recensioni" "

8,8/10

Pulizia

8,6/10

Personale e servizio

7,0/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Muhammad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pros: clean, quiet, hospitable environment, vast open air areas for walking and picnicking, prayer areas inside the facility and a decent size mosque outside. Cons: Strong air conditioning in the common areas, In-room A/C controller is kind of confusing, music is too loud on the pool area. Not so many dining options around, given the relatively isolated location. However, we used to order food online and delivery was never an issue. Overall a very satisfying and pleasing experience.
Soggiorno di 3 notti ad aprile 2024

8/10 Buono

Noli

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Over-all is good except the check-in timing. We arrive at 3pm (check in time) but it took us almost almost 2 hours to be able to get in the room. I can understand the que during check in because of peak hours but after checking in, they still need to prepare the room for almost 45 mins.
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

MOHIDDIN

Mi è piaciuto: Comfort della camera
Its relaxing place with out toilet towels or TV music channels 🤔
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Kareem

Soggiorno di 2 notti ad aprile 2023

10/10 Eccellente

Ahmed

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay at great resort

10/10 Eccellente

Abdullah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2023

4/10 Scarso

Sakher

10/10 Eccellente

Hasan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2022

6/10 Soddisfacente

Mohammed

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I had 3 beds villa for 2 nights. Im not satisfied about: 1/ Bathrooms was a disaster especially on the main bedroom. The shower was cloaked and flooded. It tooks them a whole day to show and fix it. 2/ The coffee machine was broke. 3/ Main living room air conditioning was very hot. I asked foe maintenance to fix it. 4/ The rental rate exceeds the services value, which needs improvement. 5/ some if the villa lights are damaged. 6/ I tried to bring outside coffee and food stations for my family but the management instead refused & forced us on their food & beverage which were mediocre, disgusting & more expensive. The sealine beach resort - which is by far much better as a facility - were more flexible & allowed us the choice to bring our food stations. Also the whole place smells like a zoo. The staff were very warm and professional(Reception, Housekeeping and maintenance). But for the rates this place impose, it should at least be more accommodating to their customers’ needs & pay extra attention to the poor hygiene or the establishment.
Soggiorno di 2 notti a giugno 2022

10/10 Eccellente

Zakariaa

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
كل العاملين بالفندق لطفاء وودودون ومتعاونون..
Soggiorno di 1 notte a marzo 2022

8/10 Buono

ROBERTO

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pros: The property and facilities are very nice. The staff was very nice specially Mr Ahmed and Mr. Mohammed. Sorry if misspelled the names. Cons: Had to ask for bathrobes. TV took 23 days to get fixed. Also I was given a room without full kitchen although the room with kitchen was available. I spent 7 days and a kitchen is a need. All was taken care by Mr. Ahmed. Thanks.
Soggiorno di 7 notti a dicembre 2021

10/10 Eccellente

sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wow Factor!!
A very warm and welcoming staff in a beautiful lobby area was just the beginning of amazing. Mr Sayeed the manager anticipated my needs and was very accommodating. A true professional when it comes to customer service. I enjoyed watching the children laugh and play freely as the pool staff was very attentive to them. I was impressed to see the hotel went the extra mile to add water slides for the children. Being new to the hotel, I felt like the staff was also very attentive to my needs from start to finish. They have all been eager to assist me in every situation. It was all of the little extras the staff did to make certain my stay was premium. I’m looking forward to coming back in the future.
Soggiorno di 1 notte ad agosto 2021

10/10 Eccellente

mohammad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was wonderful moments.
Soggiorno di 1 notte a gennaio 2021

10/10 Eccellente

Raphael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2020

8/10 Buono

Danish

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
The property is located at a quiet place away from city hustle and bustle . Good place to unwind oneself . Rooms : clean bedsheet and linen . Our room allocated had a strange odour and when contacted , we were informed that it was due to sanitization . Pools are good however we didnt try it as it was overcrowded during all tbe times . Food served at Tamra restaurant is as per set menu plan . Meal portion is big . However there is no fruits option available for breakfast if you chose Arabic breakfast plan. Property is well maintained , with nice lawns and water fountain in the small pond . It is a good place for a short term stay .
Soggiorno di 1 notte a dicembre 2020

10/10 Eccellente

HafiZ, Al khor Qatar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Would like to see more greenery to make more attractive such as more trees and flowers which enhance the relaxing experience
Soggiorno di 2 notti a ottobre 2020
Risposta di Ali Subhi, il giorno 18 dic 2020
Thank you for your feedback and we have taken note on that

2/10 Terribile

Bill, Doha

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Cleanliness: the room had trash under the bed from previous guests. We also found cooked rice. We asked for additional vacuum cleaning. Room: the was missing amenities. We had to ask for it and they apologized and provided. Mini bar: the mini bar was empty. We had to argue with room service in order to get it refill. The room service agent argument was, mini bar is not for free and people are consuming and not paying ( here I guess it is every hotel problem and the hotel would need to deal with it.....) Breakfast: there is no provided menu for breakfast. After asking, we were provided a room service menu. When we ordered the breakfast, the room service informed the menu does not apply. So we dealt with the order ad-hoc and got provided a non 5stars breakfast. Disappointing. Pool: extremely crowded. People are over the limit. No respect to 1.5meters, no masks, people are wearing normal cloth and not swimwear leading to a dirty pool. Stay: we reserved for 3nights. Our decision to check out from 1st day. From the moment of writing this complaint, we still didn't check out, therefore we don't know what can happen next but we will you know. TV: no English channels kids. Other channels are not working. Entertainment is null. Hotel: due to Corona, only pool is open. No gym, no spa and only 1 restaurant is open.
Soggiorno di 3 notti ad agosto 2020
Risposta di Ali Subhi, il giorno 24 ago 2020
Dear Mr. Bill , Appreciate taking the time to share your feedback with us. We would like to express our apologies that you had negative experience in our resort. Trust assured that this is not our normal standards and whatever service failure was due to the current pandemic and limited resources. All the team members are promising you to work hard to increase the level of service to reach your expectation in your Next Visit.

6/10 Soddisfacente

Mohammed

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a gennaio 2020

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A relaxing pleasant weekend
The resort is new and a bit far from the city.Quiet and large rooms with balconies,huge pool with children's pool and a big area for walk, lazy river and a lake. The only thing that bothered me was the smell from a nearby camel farms at times so i would suggest they plant fragrant trees and plants like lemongrass, basil etc in abundance as they have got big area for gardens and it will really mask the smell on windy days. The caffe was very good and staff very helpful though they are very busy. It felt like they were short staffed for the overwhelmingly huge number of guests and reception could be bigger. We enjoyed our stay in the room and outdoors and found it to be very relaxing. It is a family friendly dry hotel and villas with private pools are available too. No nearby shops or grocery as such and minibar is very basic. You can have good coffee and karak at the caffe though.
Soggiorno di 1 notte a dicembre 2019

8/10 Buono

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was perfect specially for kids and families but check in was to slow and unorganised we had to wait for the valat parking almost 20mins and the check in almost 1 hour
Soggiorno di 1 notte a luglio 2019

10/10 Eccellente

Muddassar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fabulous stay
The entire stay was amazing. The lady at the reception called Pushpita was so welcoming and explained us about the amenities of the hotels. She also upgraded our stay from a standard room to a villa, which was completely awesome. The hotel has a wonderful staff and rooms are spacious and luxurious. I would definitely come again and would recommend. I will surely visit the resort again
Soggiorno di 1 notte a luglio 2019

8/10 Buono

IAD

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2019

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
En este establecimiento todo tiene extracoste el gym, hielo la piscina nada está incluido en precio de la habitación, no repetiré
Soggiorno di 3 notti a maggio 2019
Risposta di Hotel Management, il giorno 15 giu 2019
Dear Guest, Thank you for very much for taking the time to write your feedback following your stay with us. We are disappointed to know that your stay was not up to your expectation. The Gym and the outdoor pool is included in the room rate and there is no extra charges on it. For Indoor Pool, extra charges are applicable. We apologize for the inconvenience caused and for any shortcomings from our end. We look forward to welcoming you again in the future and enjoy the rest of the facilities without paying extra. Kind regards, Hotel Management

10/10 Eccellente

Kasem

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
الفندق جميل ونظيف
Soggiorno di 1 notte ad aprile 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The indoor pool was the ultimate spa-like experience. I do wish there were more timings for couples though. The sauna was out of order while we were there which is unfortunate. Overall I liked this place and will return for another staycation.
Soggiorno di 2 notti a marzo 2019
Risposta di Hotel Management, il giorno 10 mag 2019
Dear Guest, Thank you for your comments on Expedia. We are delighted to hear about your positive experience at our resort. We have the best hydrotherapy pool in Qatar as truly said. We have increased some timings for indoor pool especially for families and hopefully your next visit will be best full of happy memories. We look forward to welcome you soon in near future to create some more wonderful experiences. Kind Regards, Hotel Management

10/10 Eccellente

Khaled

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice and relaxing place
The hotel is new, clean, and in excellent condition. The staff are professional, and accommodating. The food was great and the room size was big. Be aware that the hotel is far from the city so you will be staying there the whole time.
Soggiorno di 1 notte a settembre 2018
Risposta di Ahmed, il giorno 10 nov 2018
Dear Mr. Khaled, Thank you for giving us a perfect rating . I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you here again. Sincerely Yours

10/10 Eccellente

Linda

Great deal
We arrived tired from the travel and our reservation was not on their system. However the female receptionist that helped us, checked us in, took out reservation confirmation number and took care of us. The room was clean, everyone that we came in contact with was extremely helpful and or friendly. The pool is huge, but only about 5' deep. The location is a ways from the city about a 30 min drive. It is also located right next to a military base so you hear the loud takeoff and landing of planes. Overall, I really enjoyed my stay and would stay here again.
Soggiorno di 2 notti a settembre 2018
Risposta di Ahmed Khorshed / General Manager, il giorno 11 set 2018
Dear Ms. Linda, Thank you very much for excellent rating and review. Comments like yours is an inspirations to all of our staff here. We are really thankful that you enjoyed your stay. We hope to welcome you back again soon. Sincerely,

8/10 Buono

Hamad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
كانت الاقامة ممتازه ويميزها الهدوء والخدمة واشكر الادارة علي الاستقبال وسرعة انهاء اجرات تسجيل الدخول / ارجوا من الادارة تزويد شركة hotels بمزيد من صور الغرف لتصبح واضحه للزائر
Soggiorno di 1 notte a luglio 2018
Risposta di Ahmed Khorshed / General Manager, il giorno 7 set 2018
Dear Mr. Hamad, Thank you very much for the very good rating and reviews. We are really delighted that you enjoyed your stay with us. We will definitely add more photos for more detailed information. Sincerely,