2/10 Terribile
Allison
Viaggio di gruppo
4 giu 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was literally the worst hotel I’ve ever stayed in over 20 countries! I have photos and video proof!
Daily the power went out and thus so did the water, TV and internet. This happened daily for the first week WITHOUT a generator to help as it was broken. The remaining time the power continued to go out which isn’t uncommon in Addis Ababa but 2-4 even 5 times a day was shocking.
No compensation was offered.
The first room I was in had electrical problem: the window lock was broken, bathroom door was broken including the lock and the safe didn’t work.
The second room I was offered after complaining multiple times wasn’t much better.
Nightly midges came in and would bite me all night (midge is similar to a mosquito).
Lamps without light bulbs.
Electrical outlets that were faulty.
Bedding, towels and shower curtains with holes.
Both rooms had an electronic DND sign that couldn’t be turned off since the card holder was broken in both rooms. Nonetheless, staff entered.
The inclusive breakfast was cold every day as no heat was under the buffet serving trays. To get hot food you had to be at the breakfast before 7:30/8am. The manager ate the breakfast daily annd brought his wife too. Several days guests would come (myself included) and there wasn’t any food left. A male chef would make eggs for us but we paid for a full breakfast!
I want compensated! Expedia was unreachable!
Allison
Soggiorno di 15 notti ad aprile 2024