Piscina coperta

Recensioni per Hampton Inn Akron-Fairlawn

2.5 out of 5
Hampton Inn Akron-Fairlawn
80 Springside Dr, Akron, OH

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 255 su 538 recensioni" "
Valutazione di 8 - Buono. 171 su 538 recensioni" "
Valutazione di 6 - Soddisfacente. 66 su 538 recensioni" "
Valutazione di 4 - Scarso. 27 su 538 recensioni" "
Valutazione di 2 - Terribile. 19 su 538 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

7,8/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Christine

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, clean & comfy rooms.. the only this missing was a microwave in my room.. we will definitely stay again when in the area.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 25 apr 2024
Thank you so much for your glowing review! We're delighted to hear that you found our staff friendly and enjoyed the cleanliness and comfort of our rooms. We appreciate your feedback regarding the microwave, and we'll definitely take it into consideration for future improvements. We look forward to welcoming you back next time you're in the area!

8/10 Buono

Julie, Pittsburgh

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place. We would definitely use again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team, il giorno 21 apr 2024
Dear Julie,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay at our hotel again in the future. We strive to provide a welcoming and comfortable experience for all our guests. We look forward to welcoming you back on your next visit!

6/10 Soddisfacente

Kelly

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 21 apr 2024
Dear Kelly,Thank you for your feedback. We appreciate your honesty and are sorry to hear that your experience with us was not fully satisfactory. We are constantly striving to improve, and your input helps us identify areas where we can do better. If you have any specific concerns or suggestions for us, please feel free to share them. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Eccellente

Coby

Viaggio di gruppo
Mi è piaciuto: Servizi
Clean and comfortable room, front desk staff member was awesome on check in. She was very polite and professional. Will definitely stay here again in the future.
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 15 apr 2024
Dear Coby,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found your room clean and comfortable, and that our front desk staff member made a great impression on you during check-in. Providing exceptional service is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back again in the future for another wonderful stay!

8/10 Buono

Johnna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were great, very friendly and accommodating.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 4 apr 2024
Thank you for taking the time to share your experience at our hotel! We're thrilled to hear that you found our staff to be great, friendly, and accommodating. Providing exceptional service to our guests is always our top priority, and we're delighted that our team made your stay enjoyable. We look forward to welcoming you back again soon for another fantastic experience!

10/10 Eccellente

Rome

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean even though it’s pet freindly
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 2 apr 2024
Dear Rome,Thank you for your feedback! We're thrilled to hear that you found our establishment clean despite being pet-friendly. Maintaining a pristine environment for all our guests, furry or otherwise, is a top priority for us. We appreciate your recognition of our efforts and hope to welcome you back soon for another enjoyable experience. If there's anything specific you loved or any suggestions you have for improvement, feel free to share – we're always looking to exceed expectations!

8/10 Buono

Kenny

Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 21 apr 2024
Thank you for your review! We're glad to hear that you had a positive experience at our hotel. Your feedback means a lot to us as we continuously strive to provide excellent service and accommodations for our guests. If there's anything specific that stood out to you during your stay or any areas where you feel we could improve further, please let us know. We look forward to welcoming you back again soon!

6/10 Soddisfacente

Robbin

Viaggio con la famiglia
Non mi è piaciuto: Servizi
No ice machines on the floors. Rooms were nice and relaxing. TV channels are basic and limited
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 30 mar 2024
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad to hear that you found our rooms to be nice and relaxing. We apologize for any inconvenience caused by the lack of ice machines on the floors and the limited TV channels. Your comments will be shared with our team for further review and improvement. We hope to have the opportunity to welcome you back in the future for an even better experience.

8/10 Buono

Greg Russell

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Clean the garbage up on the 77 side of the property.. there is a bunch of garbage all over the fence
Soggiorno di 4 notti a marzo 2024
Risposta di Front Desk Team, il giorno 25 mar 2024
Dear Greg,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the presence of garbage on the 77 side of our property. Maintaining a clean and pleasant environment is a top priority for us, and we are committed to promptly addressing this issue.Our team will take immediate action to clean up the garbage and ensure that our property is kept tidy and presentable at all times. We appreciate your feedback as it helps us to continuously improve our services and facilities.If you encounter any further concerns during your stay or have any additional feedback to share, please don't hesitate to reach out to our front desk staff or contact us directly.Thank you for choosing to stay with us. We hope to have the opportunity to exceed your expectations in the future.Warm regards,

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is always friendly and courteous, and remembered that I have stayed there before.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 14 mar 2024
Dear Mary,Thank you so much for sharing your experience with us. We're thrilled to hear that our staff made your stay memorable by providing friendly and courteous service. It's wonderful to know that they remembered your previous visits, as creating personalized experiences for our guests is one of our top priorities.Your kind words serve as a great encouragement to our team, and we truly appreciate your recognition of their efforts.We can't wait to welcome you back for another fantastic stay. Warm regards.

8/10 Buono

Ray

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk Team, il giorno 14 mar 2024
Dear Ray,Thank you for taking the time to leave us a review, and for your positive rating.We're pleased to see that you had an overall enjoyable experience during your stay. Your feedback is valuable to us as we continuously work to enhance our services and facilities.If there are any specific areas where you feel we could improve to earn that fifth star, please don't hesitate to let us know. We're committed to providing the best possible experience for our guests, and your input helps us achieve that goal.We look forward to welcoming you back in the future and exceeding your expectations.Warm regards,

6/10 Soddisfacente

Whitney

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Staff was great property just needs some updating.
Soggiorno di 3 notti a marzo 2024
Risposta di Front Desk Team, il giorno 14 mar 2024
Dear Whitney,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be great during your stay. Regarding your suggestion for updating the property, we appreciate your input. At Hampton Inn, we continuously strive to improve our facilities to enhance the overall experience for our guests. Your comments will be shared with our management team for consideration in future updates and renovations.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards.

8/10 Buono

William

Viaggio di lavoro
Ok
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 6 mar 2024
Dear WilliamThank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with us. If there's anything specific you particularly enjoyed during your stay, or if you have any suggestions for areas where we can further improve, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide excellent service to all our guests.We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Eccellente

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room good breakfast, very nice staff
Soggiorno di 2 notti a febbraio 2024
Risposta di Front Desk Team, il giorno 27 feb 2024
Thank you for taking the time to share your feedback! We're delighted to hear that you found our room clean, enjoyed our breakfast offerings, and encountered friendly and accommodating staff during your stay. Providing a comfortable and welcoming experience for our guests is always our top priority, and it's rewarding to know that we succeeded in meeting your expectations. We appreciate your kind words and hope to welcome you back again soon for another enjoyable stay!

10/10 Eccellente

Patricia

Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk Team, il giorno 25 mar 2024
Dear Patricia,Thank you so much for choosing to stay with us and for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your time at our hotel.It's always our goal to provide exceptional service and create memorable stays for our guests, so we're delighted that we were able to meet and even exceed your expectations. Your kind words truly mean a lot to us, and we will be sure to share your feedback with our entire team.We hope to have the pleasure of welcoming you back in the near future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you again for your glowing review!

8/10 Buono

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Booked a king and got Queen double beds instead.
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk Team, il giorno 19 feb 2024
Dear Stephanie,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your room type not matching your booking preference. We understand how important it is to have the accommodations you expect when staying with us.Please know that we take your comments seriously, and we will investigate this matter further to ensure it doesn't happen again in the future.If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Eccellente

Alexis

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very attentive & friendly staff. Very well maintained & super clean.
Soggiorno di 1 notte a dicembre 2023
Risposta di Front Desk Team, il giorno 9 feb 2024
Dear Alexis,Thank you for your kind words! We are thrilled to hear that you found our staff to be attentive and friendly, and that you appreciated the cleanliness and maintenance of our facilities. Providing a comfortable and welcoming environment for our guests is always our top priority. We hope to welcome you back again soon for another enjoyable stay. If there is anything else we can assist you with, please don't hesitate to let us know.

10/10 Eccellente

Gary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Front Desk Team, il giorno 1 feb 2024
Dear Gary,Thank you so much for taking the time to leave a 10/10 review! We are thrilled to hear that you had such a positive experience with our hotel. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering excellent quality and service.We strive to provide the best possible service and knowing that we have met or exceeded your expectations is truly gratifying. If you have any specific comments or suggestions on what you loved about your experience, we would love to hear more.Once again, thank you for choosing Hampton Inn, and we look forward to serving you again in the future.Best regards,Front desk Team

6/10 Soddisfacente

Brittaney

Soggiorno di 1 notte a gennaio 2024
Risposta di Front Desk Team, il giorno 25 mar 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your experience with us did not fully meet your expectations.We apologize for any inconveniences you encountered during your stay. Please know that we take all guest feedback seriously and will use your comments to identify areas for improvement. Our team is committed to providing exceptional service and ensuring that each guest has a comfortable and enjoyable stay.If there are specific issues or concerns you would like to discuss further, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.Thank you again for choosing to stay with us.

6/10 Soddisfacente

Maria

Viaggio con famiglia e bambini piccoli
Some of the staff were rude. My key card kept going bad. There was a stink bug in my room in the middle of winter.
Soggiorno di 2 notti a gennaio 2024
Risposta di Front Desk Team, il giorno 15 gen 2024
Dear Maria,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the issues you encountered, and we appreciate your honesty as it helps us address areas for improvement.We are truly sorry to hear about the experiences with some of our staff, the inconvenience with your key card, and the presence of a stink bug in your room. Please be assured that we take your concerns seriously, and we will be investigating these matters to prevent them from recurring in the future.Our commitment is to provide exceptional service, and we regret that we fell short during your stay. If you have any additional details or specific incidents you would like us to look into, please feel free to share them with us directly.We value your feedback, and we hope to have the opportunity to make it right on a future visit. Thank you for bringing these matters to our attention.

10/10 Eccellente

Mary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very nice and helpful and the place was clean
Soggiorno di 1 notte a gennaio 2024
Risposta di Front Desk Team, il giorno 15 gen 2024
Dear Mary,Thank you for taking the time to leave such a positive review! We are delighted to hear that you found our staff to be very nice and helpful, and that you enjoyed the cleanliness of our place.Providing excellent service and maintaining a clean environment are top priorities for us, and we appreciate your acknowledgment of our efforts. Your kind words serve as motivation for our team to continue delivering exceptional experiences to all our guests.If you have any specific highlights or suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back in the future and exceeding your expectations once again.Thank you for choosing us.

8/10 Buono

Timothy A

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
H2O problem
The bath/shower water took forever to get hot and didn't stay hot for very long.
Soggiorno di 2 notti a dicembre 2023
Risposta di Front Desk Team, il giorno 15 gen 2024
Dear Timothy,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with the bath/shower water during your stay. Our team is committed to providing a comfortable and enjoyable experience for our guests, and we regret that we fell short in this aspect.Please rest assured that we have taken note of your concerns and will be addressing them promptly to ensure that future guests do not encounter similar issues. We appreciate your valuable input, as it helps us improve our services.If there's anything else you would like to share or if you have additional details about your experience, please feel free to contact us directly. We value your input and would like to make things right.Thank you for choosing Hampton Inn Akron Fairlawn. We hope to have the opportunity to welcome you back and provide you with an improved experience.

4/10 Scarso

Brandon

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Front Desk Team, il giorno 1 feb 2024
Dear Brandon,Thank you for taking the time to provide feedback on your recent experience with us. We appreciate your honesty and value your input.We apologize that your experience did not meet your expectations, and we would like to learn more about the specific issues you encountered. Your feedback is crucial in helping us identify areas for improvement and enhance the quality of our offerings.Thank you again for bringing this to our attention. We are committed to making the necessary adjustments to enhance our service and hope to have the opportunity to serve you better in the future.Best regards,Front desk team

10/10 Eccellente

Rob

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Front Desk Team, il giorno 26 dic 2023
Dear Rob,Thank you so much for your fantastic review and the perfect 10/10 rating! We are thrilled to hear that you had a great experience with us. Our team works hard to ensure that our guests have a wonderful stay, and it's rewarding to know that our efforts have made a positive impact.If there's anything specific you loved about your experience or any suggestions you have for improvement, please feel free to share. We truly value your feedback.We look forward to welcoming you back on your next visit, and thank you for choosing us!

10/10 Eccellente

Amy

Soggiorno di 1 notte a dicembre 2023
Risposta di Front Desk Team, il giorno 15 gen 2024
Dear Amy,Thank you for the outstanding 5/5 rating! We are thrilled to learn that you had a fantastic experience during your stay. Your positive feedback means a lot to us, and we are grateful for your support.If there is anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We always strive to provide the best possible service to our valued guests.We look forward to hosting you again in the future and ensuring your next visit is just as wonderful.

10/10 Eccellente

Cheyanne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was clean and comfortable. Staff very friendly, knowledgable and accommodating. Will stay here again on our next trip to Akron.
Soggiorno di 4 notti a dicembre 2023
Risposta di Front Desk Team, il giorno 26 dic 2023
Dear Cheyanne,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our rooms clean and comfortable and that our staff was friendly, knowledgeable, and accommodating. Providing exceptional service and a comfortable stay are our top priorities, and it's wonderful to know that we met your expectations.We truly appreciate your kind words and are honored to have earned your loyalty. We look forward to welcoming you back on your next trip to Akron. If there's anything specific you enjoyed during your stay or any additional feedback you'd like to share, please feel free to let us know. We're here to ensure your future stays are just as enjoyable.Safe travels, and we can't wait to host you again!

6/10 Soddisfacente

Donald

Non mi è piaciuto: Personale e servizio
Nothing fancy for the hotel, people nice.
Charges were "a mess" (using the counter people's words) and I would like to get it remedied as soon as possible. Hampton blames Hotel.com.
Soggiorno di 4 notti a dicembre 2023
Risposta di Front Desk Team, il giorno 22 dic 2023
Dear Donald,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced with the charges, and we understand the importance of resolving this matter promptly.If you have any additional information or if there's anything specific you would like us to investigate, please do not hesitate to contact our front desk or reach out to us directly. We value your feedback, and your satisfaction is our top priority.

8/10 Buono

Todd

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Front Desk Team, il giorno 20 dic 2023
Dear Todd,Thank you for taking the time to leave your feedback and for choosing to stay with us. We appreciate your positive rating of 8/10, and we're pleased to hear that you had a generally satisfactory experience.If there are specific areas where we can further improve or if you have any additional comments, please feel free to share them with us. We value your input, and your feedback is essential in helping us enhance our services.We look forward to the opportunity of hosting you again and providing an even better experience.Warm regards,

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Front Desk Team, il giorno 17 dic 2023
Thank you so much for taking the time to leave a stellar 10/10 review! We are delighted to hear about your positive experience, and it truly means a lot to our team.Your feedback is invaluable, and it motivates us to continue providing exceptional service. We are thrilled that we met your expectations, and we look forward to welcoming you back for another outstanding stay.If you have any further comments or suggestions, feel free to share them. We appreciate your support and hope to have the pleasure of hosting you again soon.Best regards,

2/10 Terribile

Tracy

Viaggio di coppia
Dirty room, charged us twice for a one night stay. Would no recommend
Soggiorno di 1 notte a dicembre 2023
Risposta di Front Desk Team, il giorno 12 dic 2023
Dear Tracy,We sincerely apologize for the disappointing experience you had during your recent stay with us. It is disheartening to learn about the issues you encountered, including the cleanliness of your room and the double charge for a one-night stay.We take these matters seriously and would like to assure you that we are investigating the double charge promptly to rectify the situation and process a refund if necessary. Additionally, we are addressing the cleanliness concerns with our housekeeping team to prevent such occurrences in the future.Your feedback is invaluable to us, and we regret that we fell short of your expectations. If you could provide us with more details about your stay, such as the reservation details, it would assist us in expediting the resolution process.We understand that this experience may have left you with a negative impression, and for that, we sincerely apologize. We hope you will consider giving us another chance to provide you with the service you deserve. Please contact us directly, and we will do our utmost to make amends and ensure a more pleasant stay.Thank you for bringing these issues to our attention, and we appreciate your understanding.Sincerely,

6/10 Soddisfacente

John

Non mi è piaciuto: Pulizia e comfort della camera
Well below expectations for a Hilton owned hotel
We booked the room through Hotels.com, had a confirmation number from one week prior in which it did not appear on their system. They did see that I had the email, so they gave us a room. We entered the room, discovered that the TV was on, the remote for the TV was on the bed, the bed looked like someone had been in the room and was lounging there. The garbage was filled. We immediately went back to the front desk, sent them pictures of what we observed and then they gave use a different room. The bed was not comfortable, certainly not what I have experienced at other Hamptons. The breakfast was ok. There was a large garbage that was directly next to where all the food was so that was not very good. The woman who was preparing the food was barking orders at the guests, not very friendly at all. I would consider other places around this hotel first before I would return.
Soggiorno di 1 notte a dicembre 2023
Risposta di Front Desk Team, il giorno 11 dic 2023
Dear John,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate you bringing these matters to our attention.We are sorry to hear about the issues with your room upon arrival, and we understand how frustrating this must have been. Your concerns regarding the cleanliness and comfort of the room have been noted, and we assure you that we will address these issues with our housekeeping team to prevent similar occurrences in the future.We also appreciate your feedback about the breakfast experience, and we apologize for any discomfort caused by the placement of the garbage and the behavior of our staff. This is certainly not the level of service we aim to provide, and we will address this matter internally to ensure it does not happen again.Your feedback is invaluable to us, and we take it seriously as we strive to improve our services. We understand your hesitation to return and truly hope you would consider giving us another chance to provide you with the exceptional experience that many of our guests have come to expect.If you decide to give us another opportunity, please reach out to us directly, and we will do our utmost to ensure a more pleasant and comfortable stay.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future.Sincerely,

8/10 Buono

Robert

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Front Desk Team, il giorno 12 dic 2023
Dear Robert,Thank you for taking the time to share your feedback with us. We appreciate your positive rating. However, we also want to ensure that your stay meets your expectations completely.If there were any specific aspects of your experience that could be improved or if there are areas where we excelled, and you'd like to provide more details, we would be grateful for your additional comments. Your insights are invaluable as we continuously strive to enhance our services.We look forward to any further feedback you may have, and we hope to have the pleasure of welcoming you back for an even better experience in the future.Sincerely,

6/10 Soddisfacente

Holly

Viaggio di coppia
This location is conveniently located
Soggiorno di 3 notti a novembre 2023
Risposta di front desk, il giorno 28 nov 2023
Thanks for your feedback we greatly appreciate and hope to see you in the future

10/10 Eccellente

Gary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff are very polite.
Soggiorno di 2 notti a novembre 2023
Risposta di front desk, il giorno 28 nov 2023
Dear [User],Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff very polite. Providing excellent customer service is one of our core values, and we are thrilled that our team made a positive impression on your experience.We greatly appreciate your kind words. If there's anything specific about your stay that stood out or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back and continue providing you with exceptional service.Thank you for choosing The Hampton Inn.. Your satisfaction is our utmost priority.Best regards,Front Desk Agent Shannon

6/10 Soddisfacente

Kayla

Mi è piaciuto: Pulizia e personale e servizio
Staff was friendly and service was great. Hotel was clean. The only issue was the shower. Water was like warm and the faucet wasn’t working properly so half the water came out the faucet and half came out of the shower head, the water pressure was very low because of this.
Soggiorno di 4 notti a novembre 2023
Risposta di front desk, il giorno 28 nov 2023
Dear KaylaThank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our staff friendly and the location convenient. Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that your experience reflected this.Your kind words are greatly appreciated. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We look forward to serving you again in the future and ensuring your stay remains pleasant.Thank you for choosing The Hampton Inn!. Your satisfaction is our priority.Best regards,Front Desk Agent Shannon

8/10 Buono

Hannah

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Was a little dirty. Marks on the wall and that kind of thing. Nice staff. Had coffee and hot coco. 4 out of 5 over all.
Soggiorno di 1 notte a novembre 2023
Risposta di cakoh, il giorno 28 nov 2023
Dear Holly,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our friendly staff and the convenient location.We sincerely apologize for the inconvenience you experienced with the cleanliness of the room and the marks on the walls. Your feedback is invaluable, and we will address these issues promptly to ensure a more pleasant stay for our future guests.We appreciate your honesty, and we hope to have the opportunity to welcome you back and provide you with an improved experience.Thank you again for choosing [Your Establishment]. We value your feedback as we strive to enhance our guests' satisfaction.Best regards,Front Desk Representative

10/10 Eccellente

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great price for a nice hotel. Staff very friendly. Very convenient location.
Soggiorno di 2 notti a novembre 2023
Risposta di cakoh, il giorno 27 nov 2023
Dear [Reviewer's Name],Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our hotel to be conveniently located, offering a great price and that our staff provided friendly service.It's wonderful to know that our location met your needs and that you found value in your stay. Our team is committed to creating a welcoming atmosphere, and we're pleased to hear that their friendliness contributed to your positive experience.If there's anything specific you enjoyed about the location or any ways you think we can further enhance our services, please feel free to share your insights. Your feedback is important to us as we strive to continually improve and provide excellent experiences for our guests.Thank you for choosing us, and we look forward to welcoming you back on your future visits.Best regards, Front Desk Rep Shannon]

8/10 Buono

KAYLA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di cakoh, il giorno 27 nov 2023
Dear, KaylaThank you for taking the time to share your positive feedback. We are delighted to hear that you found our staff to be friendly during your stay. Providing excellent service and a welcoming atmosphere are top priorities for us, and we appreciate your acknowledgment of our team's efforts.If there are any specific instances or team members who stood out to you, we would love to recognize them for their contributions. Your feedback is important to us as we continually strive to provide exceptional hospitality.We sincerely appreciate your choosing our hotel, and we look forward to the opportunity to welcome you back for another pleasant stay.Best regards,[Front Desk

10/10 Eccellente

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Yeannari Moreno, il giorno 19 nov 2023
Dear Michael,Thank you so much for your fantastic rating! We're thrilled to hear that you had a perfect 10/10 experience with us. Providing excellent service and a memorable stay for our guests is our top priority, and we're delighted that we achieved this during your visit.If there's anything specific that stood out to you or if you have any suggestions for how we can make your next stay even better, please feel free to let us know. We appreciate your feedback, and it helps us continually improve our services.Thank you once again for choosing us, and we can't wait to welcome you back for another exceptional stay!Best regards,

10/10 Eccellente

Doug

Viaggio di lavoro
Very clean facility nice people at the front desk
Soggiorno di 1 notte a novembre 2023
Risposta di Front Desk Team, il giorno 18 nov 2023
Dear Doug,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our facility very clean and that our front desk staff made a positive impression on you. Maintaining a clean and welcoming environment is a top priority for us, and we're pleased to know that it contributed to your overall satisfaction.Your kind words about our front desk team are much appreciated. We believe that excellent customer service is key to a great guest experience, and we're glad to hear that our staff lived up to your expectations.If there's anything specific you enjoyed about your stay or if there are areas where we can continue to excel, please feel free to let us know. We value your feedback, and it helps us ensure that we're consistently meeting the needs of our guests.Thank you once again for choosing our facility, and we look forward to the opportunity to welcome you back in the future.

8/10 Buono

Debra

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a novembre 2023
Risposta di Front Desk Team, il giorno 18 nov 2023
Dear Debra,Thank you for taking the time to share your experience with us! We believe that excellent customer service is key to a great guest experience.If there's anything specific you enjoyed about your stay or if there are areas where we can continue to excel, please feel free to let us know. We value your feedback, and it helps us ensure that we're consistently meeting the needs of our guests.Thank you once again for choosing our facility, and we look forward to the opportunity to welcome you back in the future.Best regards,

4/10 Scarso

Panayotis

Soggiorno di 2 notti a novembre 2023
Risposta di Front Desk Team, il giorno 8 dic 2023
Dear Panayotis,Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing these concerns to our attention.We take all feedback seriously and are committed to addressing the issues you've raised. If you could provide more specific details about your stay, it would greatly assist us in understanding and improving the areas that fell short.Please feel free to reach out to our customer service team directly so that we can discuss your concerns in more detail and work towards a resolution.We value your input and hope to have the opportunity to make amends in the future.Best regards,

8/10 Buono

Steve

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Front Desk Team, il giorno 18 nov 2023
Dear Steve,Thank you for taking the time to share your experience with us! We believe that excellent customer service is key to a great guest experience.If there's anything specific you enjoyed about your stay or if there are areas where we can continue to excel, please feel free to let us know. We value your feedback, and it helps us ensure that we're consistently meeting the needs of our guests.Thank you once again for choosing our facility, and we look forward to the opportunity to welcome you back in the future.Best regards,

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great room. Friendly, helpful staff. Have stayed at this hotel many times and will do so in the future.
Soggiorno di 1 notte a novembre 2023
Risposta di Yeannari Moreno, il giorno 11 nov 2023
Dear Richard,Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay and that our room and staff met your expectations. It's always a pleasure to welcome back returning guests like yourself.Your kind words about our friendly and helpful staff mean a lot to us. We strive to create a welcoming and comfortable environment for all our guests, and it's rewarding to know that our efforts have made a positive impact on your experience.We appreciate your loyalty and look forward to hosting you again in the future. If there's anything specific you love about your stays with us or if there are areas where we can continue to improve, please feel free to share your thoughts. Your feedback is invaluable to us.Thank you once again for choosing our hotel, and we can't wait to welcome you back on your next visit.Best regards,

10/10 Eccellente

Andrew

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was clean and staff is pleasant
Soggiorno di 1 notte a novembre 2023
Risposta di Front Desk Team, il giorno 10 nov 2023
Dear Andrew,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found your room clean and that our staff made your stay pleasant. It's always our goal to provide a comfortable and enjoyable environment for our guests.Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or if there are areas where we can improve, please feel free to let us know. We value your input and strive to make each guest's experience exceptional.Thank you once again for choosing us, and we hope to have the pleasure of hosting you again in the future.Best regards,

10/10 Eccellente

Lee

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Front Desk Team, il giorno 6 nov 2023
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience. If you have any specific feedback or suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back in the future for another fantastic experience.

6/10 Soddisfacente

Willie L. Templeton

Viaggio con la famiglia
Rooms are dated
Soggiorno di 1 notte a ottobre 2023
Risposta di Front Desk Team, il giorno 27 ott 2023
Thank you for sharing your feedback with us. We appreciate your input, and we take guest comments seriously. We understand that you found our rooms to be dated, and we apologize for any inconvenience this may have caused.We are continuously working on improvements and updates to provide a more modern and comfortable experience for our guests. Your comments will certainly be taken into consideration as we plan future renovations and enhancements.Your satisfaction is important to us, and we hope that you'll consider staying with us again in the future. If you have any specific suggestions or additional feedback on how we can improve, please feel free to share it with us. We look forward to the opportunity to serve you better on your next visit.

2/10 Terribile

Jessica

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty, food under bed when check in. Lamps had dust all over . Mold was on the bathroom title and the chairs had stains. I will never stat here again .
Soggiorno di 1 notte a ottobre 2023
Risposta di Front Desk Team, il giorno 23 ott 2023
Dear Jessica,We are truly sorry to hear about your recent experience during your stay at our hotel. Your feedback is deeply concerning, and we sincerely apologize for the issues you encountered.Maintaining a clean and comfortable environment for our guests is our top priority, and we fell short of meeting those standards during your stay. We understand the importance of a spotless room and are committed to addressing the issues you mentioned.We will be working diligently to ensure our housekeeping team pays closer attention to detail to prevent any future occurrences of food under the bed, dusty lamps, mold on the bathroom tiles, and stained chairs. Please accept our sincere apologies for any inconvenience these issues may have caused.We regret that your stay fell short of your expectations, and we understand your decision not to stay with us again. We truly appreciate your feedback, and it will be used constructively to make necessary improvements to provide a more positive experience for future guests.If you decide to give us another chance in the future, we will make every effort to ensure that your stay is much improved. Please do not hesitate to reach out to us directly if you have any further comments or concerns.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Warm regards,

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a ottobre 2023
Risposta di Front Desk Team, il giorno 23 ott 2023
Dear guest,Thank you so much for taking the time to leave such a positive review of your recent stay with us! We're thrilled to hear that you had an excellent experience.Your feedback means a lot to us, and it serves as a great source of motivation for our team. We are committed to providing the best possible service and amenities for our guests, and we're delighted that we met your expectations.If you have any additional comments or suggestions to help us maintain this level of excellence, please feel free to share them with us. We look forward to the opportunity to welcome you back for another outstanding stay in the future.Thank you for choosing to stay with us, and we can't wait to serve you again soon!Warm regards,

10/10 Eccellente

LI WEN, JACKSONVILLE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and convenient
Soggiorno di 1 notte a ottobre 2023
Risposta di Front Desk Team, il giorno 21 ott 2023
Dear Li Wen,Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your input, as it helps us strive for excellence in providing the best possible experience for our guests.We are delighted to hear that you had an overall positive experience during your stay. Your satisfaction is important to us, and we are glad to know that we were able to meet your expectations in many aspects of your visit.We hope to have the pleasure of welcoming you back to our hotel in the future, and we will work hard to ensure your next stay is even more enjoyable. If there is anything we can do to assist you in the meantime, please feel free to reach out to us directly.Thank you again for choosing to stay with us, and we look forward to serving you again soon.Warm regards,