2/10 Terribile
Nancy
Viaggio di coppia
8 ott 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We chose this location for its close proximity to Balloon Festival, which it was. Requested a remodeled room when I made the reservation, called the hotel before we arrived as we wanted a remodeled room. Requested a remodeled room again at check-in. Our request was not honored, old room, stained carpet, old furniture, bathroom very dated, unruly children playing tag in lobby, no hotel personnel intervened. This is an issue as it is a multistory hotel that has an atrium, sound travels and at 11pm at night? No thank you. Tried to use room service as it is billed as a full service hotel. No answer when we called room service, called the front desk, they told us to go on Bonvoy to order, that part of the app wasn’t functional. Called front desk again, was told go to bar to order. My husband went to bar to order, the menu ringed in the room was not honored, we were told menu being revamped, would not adapt to specific requests, we were only looking for a burger and chicken sandwich, not fine dining. Employees didn’t appear to be trained well. Asked the hotel manager to insure our room was cleaned while we were out, we were gone six hours. Our room wasn’t cleaned. Avoid this hotel.
Nancy
Soggiorno di 3 notti a ottobre 2025