check in great.
Room AC broken or inadequate. Finally opened windows for sleeping.
shuttle to airport great - shuttle shows up within 10 minutes of request and 5 minutes to airport.
Shuttle from airport is supposed to be the same. — BUT arrive about 5 pm, and call to Hilton to request shuttle, Ring, ring ring for seemingly ever, then quick “ hello and please hold” and after 8 minutes still no ability to request shuttle. Retry from other cell phone, Hilton receptionist same deal, but Receptionist finally actually talks to us. Says shuttle will be requested. 1 of 2 shared Shuttles with sheraton shows up 22 minutes later but to pick up someone else. Sheraton shuttle driver call to Hilton shuttle driver reveals that neither Hilton or Sheraton driver got a call about us.
Problem diagnosis: Hilton checkin probably got slammed with new guests and we ended up 45 minutes before we could get to hotel.
Hilton, figure out how to fix service problems when busy.