Camera, 2 letti queen, accessibile ai disabili, non fumatori (Tub w/Grab Bars, Pet-Friendly) | Biancheria da letto di alta qualità, una scrivania, tende oscuranti

Recensioni per La Quinta Inn & Suites by Wyndham Knoxville Airport

2.5 out of 5

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 529 su 1011 recensioni" "
Valutazione di 8 - Buono. 257 su 1011 recensioni" "
Valutazione di 6 - Soddisfacente. 102 su 1011 recensioni" "
Valutazione di 4 - Scarso. 66 su 1011 recensioni" "
Valutazione di 2 - Terribile. 57 su 1011 recensioni" "

8,6/10

Pulizia

9,0/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Komi

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good customer service
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

tom

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Felix

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It felt safe, welcoming and comfortable.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Danny

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good value
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Evelyn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and bright. Friendly staff. Good breakfast. Comfortable bed. We were only here one night and it was a pleasant stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 2 mag 2024
Hi Evelyn! Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a pleasant stay during your visit.We're glad that you found our hotel to be clean and bright, and that you enjoyed our friendly staff, good breakfast, and comfortable bed. Providing a comfortable and welcoming experience for our guests is important to us, and we're delighted that we could meet your expectations.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Eccellente

Charles

Viaggio con la famiglia
Mi è piaciuto: Servizi
Nice guy at the check...we got in late and he worked as efficient as possible to get us in the room
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 2 mag 2024
Hi Charles! Thank you for sharing your positive feedback with us! We're thrilled to hear that our staff member at the check-in was able to assist you efficiently, especially during a late arrival. Providing excellent customer service is a top priority for us, and we're delighted that our team member made a positive impression on you.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Eccellente

crystal

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved how close it was to the airport and nice comfortable clean rooms, nice pool too.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 1 mag 2024
Hi Crystal! Thank you for sharing your positive feedback with us! We're thrilled to hear that you loved the convenience of our proximity to the airport and that you found our rooms to be comfortable, clean, and enjoyable. It's wonderful to know that you also enjoyed our pool during your stay.Providing a convenient and comfortable experience for our guests is always our goal, and we're delighted that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another great stay in the future!

10/10 Eccellente

Darren, Gilbert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 1 mag 2024
Hi Darren! Thank you for your positive feedback! We're delighted to hear that you had a great experience with our staff during your stay. Providing excellent customer service is a top priority for us, and we're glad to know that our team members made a positive impression on you.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Eccellente

Brittany

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice, comfortable and friendly
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Brittany,We are delighted to hear that you found our hotel nice, comfortable, and our staff friendly. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Eccellente

Keqin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff in this facility is really nice, made me feel like home.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Keqin,We are delighted to hear that our staff made you feel at home during your stay. Your comfort and satisfaction are our top priorities, and we strive to provide exceptional service to all our guests. Please feel free to reach out to our management team with any further feedback or suggestions you may have.

8/10 Buono

Lucy

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was close to everything especially the airport
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Lucy,We appreciate you highlighting our convenient location near the airport. Thank you for choosing to stay with us. Your feedback is valuable to us as we strive to provide excellent service to our guests. We hope to welcome you back for another great stay in the future.

8/10 Buono

Charles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Charles,We are thrilled to hear you enjoyed your stay at our hotel! Should you have any further comments or suggestions, feel free to reach out to us. We look forward to welcoming you back soon!

6/10 Soddisfacente

Sherri

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Gentleman on duty was rude to children and a few of adults. It seems he is not a people person. Maybe he needs to learn somehow how to talk to children as well as adults
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 24 apr 2024
Hi Sherri! We apologize for the experience you had during your stay, and we're sorry to hear that our staff member did not meet your expectations in terms of friendliness and professionalism.Ensuring that all guests feel welcomed and valued is of utmost importance to us, regardless of age. We will address this matter with our team to ensure that all interactions with guests, including children, are conducted with courtesy and respect.Your feedback is invaluable to us as we strive to provide the best possible experience for our guests, and we appreciate you bringing this to our attention. If there's anything else we can do to improve your experience, please don't hesitate to let us know.We hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for choosing to stay with us.

10/10 Eccellente

Claudia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff. Super breakfast. Lovely decor. Comfy bed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 24 apr 2024
Hi Claudia! Thank you for your wonderful feedback and perfect rating! We're delighted to hear that you had a great experience during your stay with us.It's fantastic to know that you found our staff to be great, enjoyed our breakfast offerings, appreciated our lovely decor, and had a comfortable night's sleep on our beds.Your satisfaction is our top priority, and we're thrilled that we could meet your expectations in all aspects of your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic experience in the future. Thank you for choosing to stay with us!

10/10 Eccellente

steve

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very accommodating, they had no issue with my need for an early morning shuttle to the airport.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello steve,We're pleased to hear that our staff could assist with your shuttle needs. Guest satisfaction is our priority, and we strive to provide excellent service. Should you have any future requests, feel free to reach out to our team directly.

10/10 Eccellente

Karen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff very helpful and hotel very clean and well kept!!!!
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Karen,We're delighted to hear that our staff was able to assist you during your stay, and that you found our hotel to be clean and well-maintained. Thank you for acknowledging our efforts to provide a comfortable experience for our guests. Your positive feedback is greatly appreciated!

10/10 Eccellente

Darren, Gilbert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great customer service
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Darren,We appreciate your positive feedback on our customer service and are pleased to hear about your experience. Our team works hard to ensure all guests have a pleasant stay. Your satisfaction is our priority and we hope to welcome you back in the future.

10/10 Eccellente

Donna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Clean rooms, comfortable beds.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 16 apr 2024
Hi Donna! Thank you for the wonderful review! We're thrilled to hear that you found your room clean and the beds comfortable. Our team strives to provide a welcoming and pleasant environment for all our guests, and it’s great to know we met your expectations.We appreciate you taking the time to share your experience and look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!

8/10 Buono

William F. Waters,

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good location.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 16 apr 2024
Hi William! Thank you for your positive feedback about our location! We're glad that you found it convenient and to your liking. It’s always a pleasure to hear when our guests appreciate the efforts we make to provide an ideally situated base for their travels.We hope to welcome you back soon and aim for that perfect score on your next visit. Thank you for choosing to stay with us!

10/10 Eccellente

Junazen

Soggiorno di 4 notti ad aprile 2024

4/10 Scarso

Sharon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Jesus was very rude to me at the end of my visit!
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 16 apr 2024
Hi Sharon! Thank you for taking the time to provide your feedback. We apologize for the treatment you received during your interaction with our staff member. It is always our goal to provide friendly and respectful service, and it's clear we missed that mark in this instance.We are addressing this directly with the individual concerned to ensure this is an isolated incident and to reinforce our standards of customer service. We hope to have another opportunity to host you and provide a much better experience that reflects our values and commitment to guest satisfaction. Thank you again for bringing this to our attention.

10/10 Eccellente

Melissa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and comfortable. Would stay again
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 12 apr 2024
Hi Melissa! Thank you for the great review! We're thrilled to hear you found everything clean and comfortable. Looking forward to your next visit!

4/10 Scarso

Victoria

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rude
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 12 apr 2024
Hi Victoria! We apologize if you encountered any rudeness during your stay. Providing courteous and respectful service is a top priority for us, and we regret if we fell short of your expectations in this regard. Your feedback is valuable, and we will address any issues to ensure a better experience for our guests in the future. If you'd like to share more details about your experience, please feel free to reach out to us directly.

10/10 Eccellente

Brad

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very affordable and clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Brad,We appreciate your feedback on the affordability and cleanliness of our hotel. Your satisfaction is significant to us and we hope you had an enjoyable stay. Thank you for choosing our hotel for your accommodation needs.

10/10 Eccellente

Peggy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and friendly staff.
Soggiorno di 4 notti a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Peggy,We appreciate your kind words about our cleanliness and friendly team. Your satisfaction is our priority. Please feel free to reach out to management directly with any further feedback. Thank you for choosing to stay with us.

2/10 Terribile

Fernando

My experience at La Quinta was awful. At my arrival I was requested to make a U$S 50 payment in cash to guarantee food & drinks at the room but when I checked out (without any consumptions) the front-desk guy refused to refund me the money. Another guest in the line of the front-desk suffered the same inconvenience. I could not stay longer to insist since I needed to rush to the airport. I felt cheated. Terrible Customer service!!!
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Fernando, We apologize for any inconvenience you experienced during your stay. Guest concerns are always taken seriously, and we encourage guests to reach out directly to management for further assistance with any unresolved issues. Your feedback will help us improve our services for future guests. Thank you for sharing your experience with us.

10/10 Eccellente

Lupita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Lupita,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your visit. We look forward to welcoming you back soon for another fantastic stay!

4/10 Scarso

Deborah

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room was carpeted and smelled like urine. Get rid of the carpet! I also woke up with itchy eyes. Not sure what I was alergic to.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Deborah, We appreciate your feedback on your recent stay with us. Guest comfort is a top priority, and we will share your comments for further review. If you have any concerns, feel free to reach out to our management team.

6/10 Soddisfacente

Brendan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Very noisy
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Specialist, il giorno 4 apr 2024
Hi Brendan,We sincerely apologize for the inconvenience caused by the noise during your stay. Our team strives to maintain a peaceful atmosphere for all guests, and we regret that we fell short of your expectations in this regard. Rest assured, we take all feedback seriously and will look into measures to minimize disturbances in the future. We appreciate your valuable feedback and hope to have the opportunity to provide you with a more tranquil experience on your next visit.

10/10 Eccellente

Darren, Gilbert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The stay was very comfortable
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Specialist, il giorno 4 apr 2024
Hi Darren,We're delighted to hear that you found your stay comfortable. Providing a comfortable experience is a top priority for us, and we're glad we could meet your expectations. Our team works tirelessly to ensure our guests' comfort and satisfaction, so it's rewarding to receive your positive feedback. We hope to welcome you back for another comfortable stay in the future.

8/10 Buono

Elisha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Aaron at the front desk was so kind and was knowledgeable. Room was clean and comfortable. Well maintained. View was not so great but I was there to sleep so not a huge issue.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 29 mar 2024
Hi Elisha! Thank you for your thoughtful review! We're delighted to hear that Aaron provided excellent service during your stay. Delivering knowledgeable and friendly assistance is what we aim for, and we're glad Aaron made a positive impression. It's also fantastic to know that you found your room clean, comfortable, and well-maintained. We apologize if the view didn't meet your expectations, but we're pleased it didn't overshadow your overall experience. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.

6/10 Soddisfacente

Cindy

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 15 apr 2024
Hi Cindy! We're grateful for your feedback and your rating of 3 out of 5. It's clear we have areas to work on, and we are eager to make those improvements. If you could share more details about the aspects of your stay that were not up to your expectations, it would greatly help us. Our goal is always to provide an exceptional and enjoyable stay for every guest, and your insights are essential in helping us achieve that goal. We look forward to welcoming you back and showing you our commitment to your comfort and satisfaction.

10/10 Eccellente

Mary B, Eden Prairie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Room very clean. The tub drain knob did not work so I was unable to take a bath, but the shower was good. Beds comfortable.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Mary B,We are pleased to hear you found the room clean and the beds comfortable during your stay. We apologize for any inconvenience caused by the tub drain knob and appreciate your understanding in the matter. Your feedback will be shared with our team for future improvements.

10/10 Eccellente

Adriana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 27 mar 2024
Hi Adriana! Thank you so much for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

2/10 Terribile

Kimberly

Risposta di Guest Relations Management, il giorno 27 mar 2024
Hi Kimberly! We're genuinely sorry to hear about your experience falling short of expectations, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or discomfort you may have experienced during your stay. Your feedback is invaluable to us, and we take it seriously as we strive to improve our services. We'll make sure to address the issues you've raised to prevent similar occurrences in the future. If you're open to it, we would appreciate the opportunity to discuss your concerns further and work towards finding a resolution. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.

2/10 Terribile

Kimberly

I have a Service Animal - he is a medical alert pet for diabetes. I filled out the paperwork and explained what he does. I also let them know I have his paperwork that certifies him as an ADA Service Pet. I was told by two different staff members he wasn’t allowed in certain areas. The first area I complied because I was tired and tired of explaining. The second event I said he is allowed everywhere I am. Upon checkout they charged me a $25.00 pet fee. I called yesterday and spoke with someone and explained he is a trained alert dog. They never called me back and the charge hit my card today. They are in violation of ADA laws and my rights. I plan to file a complaint with ADA.
Soggiorno di 1 notte a marzo 2024
Risposta di Vic, il giorno 23 mar 2024
You are controlling your dog. Service animal never have to control. Also keep barking, sniffing. Service animal never do that. You claim as service animal and it is control by your kids. We can charge 150 instead of 25. Please read ada guideline. Your dog is not compile as service animal.

10/10 Eccellente

PROIS

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed my stay and my daughter enjoyed her room, but I was surprised, even with both rooms paid for in advance through Expedia, I still had to use my credit card for a $200 security deposit for both reservations (which, they assured me, was only temporary).. The place was very clean and modern and the staff was very frendly and helpful. No complaints on service.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello PROIS,We're pleased to hear that you and your daughter had an enjoyable stay with us. Please understand that security deposits are a standard procedure for incidentals, and we hope you found our modern, clean facilities to your satisfaction. Our team is always here to provide friendly and helpful service. Thank you for your feedback.

10/10 Eccellente

nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello nancy,We are thrilled to hear that you had an excellent experience during your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly.

10/10 Eccellente

Lori

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very well decorated and kept clean. Good breakfast. Comfortable bed. Very nice!
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 mar 2024
Hello Lori,We are delighted that you enjoyed our decor, cleanliness, breakfast, and comfortable beds during your stay. Your kind words mean a lot to us. Thank you for sharing your positive experience!

10/10 Eccellente

NQUANDER

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very friendly and help. Because I got in so late and their was no taxi at the airport they even assisted me with taxi. I enjoyed my stay
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 19 mar 2024
Hello NQUANDER,We're delighted to hear that our staff provided you with excellent service and made your stay enjoyable. Our team strives to assist guests in every possible way to ensure a pleasant experience. We appreciate your feedback and hope to welcome you again in the future.

10/10 Eccellente

Carla

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ashley at the front desk was very polite and friendly. The stay was enjoyable.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Carla,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Ashley provided excellent customer service during your stay. It's always our goal to ensure all our guests have an enjoyable visit. We hope to welcome you back soon for another great stay!

10/10 Eccellente

Hal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great guy at check in counter, very helpful and friendly Rooms were clean and a good value
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 15 mar 2024
Hi Hal! Thank you for your positive feedback! We're delighted to hear that you had a great experience with our check-in staff and that you found them to be helpful and friendly. We're also pleased to hear that you found the rooms clean and that you considered them to be a good value. Providing clean and comfortable accommodations at a reasonable price is important to us, and we're glad we could meet your expectations in this regard. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as pleasant.

6/10 Soddisfacente

Cynthia, Wichita

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pool closes at 9 and we were a bit disappointed because we picked this hotel because it has an indoor pool. We usually expect an indoor pool to close at 10 or 11 pm and since we arrived at 8:45 pm the kids missed out on swimming. I wish they would posr pool hours on booking page so we would know.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Cynthia! Thank you for sharing your feedback with us. We apologize for any disappointment caused by the early closure of our indoor pool during your stay. We understand how important it is for our guests, especially families, to have access to our amenities, and we regret any inconvenience this may have caused. Your suggestion regarding posting pool hours on booking pages is appreciated, and we will certainly take this into consideration to ensure that future guests are aware of our pool operating hours before booking their stay. We value your feedback as it helps us identify areas for improvement, and we will use it to enhance the guest experience moving forward. We hope that despite this inconvenience, you were able to enjoy the other aspects of your stay with us. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We would love the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Eccellente

Heather

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 3 apr 2024
Hi Heather! Thank you for rating your experience with us a perfect 5 out of 5! We're delighted to hear that you had such a fantastic stay. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future.

10/10 Eccellente

Glenn

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very convenient to the airport. Morning traffic very busy
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Glenn! Being close to the airport can definitely be convenient for travelers. It's understandable that there might be some traffic during busy times, especially in the mornings. We're glad to hear that the location worked well for you overall. If there's anything else we can assist you with or if you have any other feedback, feel free to let us know. We're here to help!

10/10 Eccellente

Linda M

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My check in with Aaron was amazing. He is a wonderful and friendly young man. Liked everything about this property.
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Linda! It sounds like Aaron made quite the impression during your check-in! Friendly and helpful staff can really enhance a hotel stay. We're glad to hear that you enjoyed your experience at the property overall. If you ever need assistance with anything else or if you have any further feedback, feel free to reach out. We're here to help!

8/10 Buono

Norris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 13 mar 2024
Hi Norris! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to see that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Eccellente

Kathy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Extremely clean and friendly staff
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 12 mar 2024
Hi Kathy! Thank you for your wonderful feedback! We're delighted to hear that you found our hotel to be extremely clean and that our staff was friendly during your stay. Maintaining a clean environment and providing friendly service are top priorities for us, and we're thrilled that we succeeded in meeting your expectations. Your kind words will be shared with our team as encouragement to continue providing exceptional service to all of our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for another excellent stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

8/10 Buono

Steven

Soggiorno di 7 notti a febbraio 2024
Risposta di Guest Relations Management, il giorno 30 mar 2024
Hi Steven! Thank you for your feedback and for rating your experience with us. We're glad to hear that overall, you had a positive stay. If there were any specific areas where we fell short of expectations and led to the 4 out of 5 rating, please feel free to share so we can address them accordingly. Your satisfaction is important to us, and we're committed to improving based on your valuable feedback.

10/10 Eccellente

Anthony

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Anthony,We are delighted to hear that you had an "awesome" experience during your stay with us. If you have any further feedback or queries, please do not hesitate to reach out to us directly. Your satisfaction is our top priority.