Hotel a Alcombe

“We just returned from our stay at Moorlands over the May Bank Holiday weekend. We were two families with three children and had hired two apartments at the property. It was a lovely and comfortable place with all the home-like amenities you could need — every detail had clearly been carefully thought through. We arrived quite late on Friday due to the Bank Holiday and half-term traffic, but the owner, Mark, was there to greet us at check-in (well past 11pm) and helped us settle in straight...

“These people are not interested in their guests and do not deserve anyone's custom. Apart from the barman, the owners completely ignored us on arrival while huddled around a table with their backs to us. We had travelled over 200 miles to get there, having booked many weeks ago and paid for They left us standing there for over 40 minutes with no explanation as to why we were still waiting for the key to our room. Eventually, someone who was almost impossible to understand came to us saying the...

“We checked in room very dated fridge did not work was warm no fans in the room was very hot wasent told room was over kitchen so even hotter bathroom not the best room wasent worth the money”

“Friendly stay with a great veggie breakfast”

“Staff uniforms were filthy and the floors were covered in food. Owner didn't greet with a smile nor was very friendly. There were broken ornaments on display. Shower door was broken and didn't close properly and the shower itself was a dribble of water. Im glad it was onky for one night!”

“Comfy, clean beds. Quiet area. Fabulous sleep. Dog friendly.”

“A really beautiful, hospitable and convenient location for a stay - staff are amazing, food is great, views are just wonderful - can’t wait to go back!”

“Il posto é consigliato per chi vuole socializzare e ballare. Noi invece volevamo dormire tranquilli. Quando siamo arrivati abbiamo scoperto che sotto alla nostra camera si teneva una festa di matrimonio, con musica altissima fino a notte fonda. Per fortuna eravamo talmente stanchi da addormentarci di sasso comunque. Camera non pulitissima ( moquette con macchie, un paio di ragnatele con ragni e soprattutto tazze per il the sporche). Personale gentile e disponibile.”

“ Ambiente curato e pienamente soddisfacente ”

“The owner kindly dried some damp clothing we had and breakfast was lovely”

“We were asked to book a breakfast time slot on arrival, so we selected 8:30–9:00. However, when we went down that morning, all the doors were locked and there was no staff present. We tried every contact number provided, including the delivery and service numbers advertised, but received no answer or callback. This was extremely disappointing, particularly as we needed to leave promptly. In the end, we had no choice but to leave at 9:30 without breakfast and return the keys through the...

“Super hosts and wonderful breakfast”

“Lovely location and a real charachter property. The whole place was nice and clean and had all the facilities you could need. Great selection available for the continental breakfast and all presented nicely. Great comeunication from the host prior to arrival and the whole experience was very welcoming.”