Piscina coperta, 2 piscine all'aperto, cabanas (a pagamento)

Recensioni per Hilton Alexandria Green Plaza

5 out of 5
Hilton Alexandria Green Plaza
14th of May Bridge Road, Smouha, Alexandria

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 67 su 148 recensioni" "
Valutazione di 8 - Buono. 40 su 148 recensioni" "
Valutazione di 6 - Soddisfacente. 23 su 148 recensioni" "
Valutazione di 4 - Scarso. 12 su 148 recensioni" "
Valutazione di 2 - Terribile. 6 su 148 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,4/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Anonymous

Non mi è piaciuto: Personale e servizio
Di un Hilton a 5 stelle questo
Di un Hilton a 5 stelle questo hotel ha davvero poco. Camere non adeguate, serramenti molto rumorosi, Internet non compreso, bagno molto superficiale. L'unica nota positiva è la dislocazione al terzo piano di un centro commerciale molto bello.

8/10 Buono

Louis

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

YUSUKE

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The facility was old but well organized. And al of staff were very kind but not professional.
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Walid

Soggiorno di 1 notte a dicembre 2023
Risposta di Aya Helmy, il giorno 21 dic 2023
Dear M. Walid,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Walid

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property. Centrally located close to anything you need
Soggiorno di 7 notti a novembre 2023
Risposta di Aya Helmy, il giorno 3 dic 2023
Dear Mr. Walid,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Kerry

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely
Beautiful hotel by shops and and restaurants. Rooms lovely spacious and clean. Every ones services has been fantastic. ⭐️⭐️⭐️⭐️⭐️
Soggiorno di 1 notte a novembre 2023
Risposta di Aya Helmy, il giorno 27 nov 2023
Dear Mr. Burns,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Ahmed

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel and personnel; excellent service
Excellent hotel Very good layout Practical Good size rooms Always clean Room service turnover even folded my leftover clothes on the couch. Best aspect of the hotel, are the people that work there.
Soggiorno di 3 notti a novembre 2023
Risposta di Aya Helmy, il giorno 12 nov 2023
Dear Mr. Ahmed,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Desk reception Mirna very helpful
Soggiorno di 2 notti a ottobre 2023
Risposta di Aya Helmy, il giorno 16 ott 2023
Dear Mr. Provenzale,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Asmaa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed in the new part of the hotel and it was super clean and nice. The reception guy was very pleasant and helpful. The pool was very good and big and of course the shopping center in the plaza was a plus.
Soggiorno di 1 notte a settembre 2023
Risposta di Aya Helmy, il giorno 15 ott 2023
Dear Ms. Asmaa,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Buono

Markus

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice Hotel in good area. Service good , rooms ok , breakfast good , just annoying a lot of childrens don't have any behavior in the restaurant. Missing service at the pool bar and also the maon bar.closed at 11:30 pm. Not really normal for a 5* Hotel.
Soggiorno di 2 notti a settembre 2023
Risposta di Aya Helmy, il giorno 1 ott 2023
Dear Mr. Brauweiler,Thank you very much for your comments on Expedia.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards,Aya HelmyQuality Control Manager

2/10 Terribile

Ahmed

Non mi è piaciuto: Pulizia e personale e servizio
They knocked the door for no reason.
Soggiorno di 1 notte a settembre 2023
Risposta di Aya Helmy, il giorno 1 ott 2023
Dear Mr. Mahmoud,Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia.com.We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.Kindest regards,Aya HelmyQuality Control Manager

8/10 Buono

DAI HYUN

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Aya Helmy, il giorno 1 ott 2023
Dear Mr. Kim,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Eccellente

Howard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Aya Helmy, il giorno 12 nov 2023
Dear Mr. Baranker,Thank you so much for posting your nice comments on Expdia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Buono

Haider

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Aya Helmy, il giorno 19 set 2023
Dear Mr. Jaddoa,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards,Aya HelmyQuality Control Manager

10/10 Eccellente

TAKAKO

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ショッピングセンター内にあるホテルのため レストランやカフェもまわりにたくさんあります。 部屋は清潔で過ごしやすいです。 スタッフの対応も素晴らしいです。
Soggiorno di 2 notti a settembre 2023
Risposta di Aya Helmy, il giorno 19 set 2023
Dear Ms. Fukuoka,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Marites

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service
Soggiorno di 2 notti a settembre 2023
Risposta di Aya Helmy, il giorno 17 set 2023
Dear Mr. Consengco,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Mohamed

Soggiorno di 2 notti a luglio 2023
Risposta di Hilton Alexandria Green Plaza, il giorno 14 set 2023
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your rating and to hear you had a great stay.

10/10 Eccellente

HAJNA, KATY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
La instacion esta buena y buen servicio.
Soggiorno di 3 notti a giugno 2023
Risposta di Aya Helmy, il giorno 29 giu 2023
Dear Ms. Hajna,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Yousef

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It's inside the plaza a lot of shopping and cafe's Which is great
Soggiorno di 5 notti a giugno 2023
Risposta di Aya Helmy, il giorno 8 giu 2023
Dear Mr. Yousef,Thank you so much for posting your nice comments on Cheap tickets. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Abdulaziz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Shopping
Soggiorno di 1 notte a giugno 2023
Risposta di Aya Helmy, il giorno 5 giu 2023
Dear Mr. Abdul Aziz,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

6/10 Soddisfacente

Mohamed, Niles

Non mi è piaciuto: Personale e servizio
receptionist Was not nice at all
Soggiorno di 7 notti a maggio 2023
Risposta di Aya Helmy, il giorno 24 mag 2023
Dear Mr. Mohamed,Thank you very much for your comments on Expedia.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Eccellente

Harin

Soggiorno di 2 notti a maggio 2023
Risposta di Aya Helmy, il giorno 5 giu 2023
Dear Ms. Harin,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Mohamed, Niles

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very nice plce
Soggiorno di 3 notti a maggio 2023
Risposta di Aya Helmy, il giorno 14 mag 2023
Dear Mr. Mohamed,,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Evelina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hilton Green Plaza Alexandria
En fantastisk vistelse med trevlig personal, fantastisk mat och trevlig miljö
Soggiorno di 4 notti ad aprile 2023
Risposta di Aya, il giorno 30 apr 2023
Dear Ms. Abbie,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Francisco

Soggiorno di 2 notti ad aprile 2023
Risposta di Aya Helmy, il giorno 24 mag 2023
Dear Mr. Francisco,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

6/10 Soddisfacente

Huda

It was okay. It wasn’t bad but it could be better than what we found.the hotel need new modern furniture.the air freshener is going to make a big difference in the rooms and hallway of the hotel
Soggiorno di 4 notti ad aprile 2023
Risposta di Aya, il giorno 16 apr 2023
Dear Ms. Huda,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Eccellente

HEBA

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely place Super friendly staff Thanks to all from room 108 🌷🌷🌷 One of a kind architecture design Incredible location (the mall it lies within even has government services instead of going to places far to get them) Room service very attentive Lovely experience Will use it again
Soggiorno di 4 notti ad aprile 2023
Risposta di Aya, il giorno 16 apr 2023
Dear Ms. Heba,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Buono

Stephane

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Located within a shopping complex, makes for noisy surroundings. Strong cigarette odor that does not go away. Staff very nice and helpful.
Soggiorno di 8 notti a marzo 2023
Risposta di Aya Helmy, il giorno 12 mar 2023
Dear Mr. Stephan,Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused from the noise and the cigarettes odor which did not meet your expectation. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Eccellente

Walid

Soggiorno di 5 notti a febbraio 2023
Risposta di Aya Helmy, il giorno 5 mar 2023
Dear Mr. Walid,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Buono

SHERIF

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good Value for the Price
Nice Hotel, but I do not know why they gave us a very far room, although the hotel was had very low occupancy.
Soggiorno di 1 notte a gennaio 2023
Risposta di Aya Helmy, il giorno 15 gen 2023
Dear Mr. Sherif,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Eccellente

Yasser

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I liked the place, on top of a shopping mall, and a food court
Soggiorno di 2 notti a settembre 2022
Risposta di Aya Helmy, il giorno 10 ott 2022
Dear Mr. Yasser,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

2/10 Terribile

Jennifer

Soggiorno di 1 notte a settembre 2022
Risposta di Aya Helmy, il giorno 25 set 2022
Dear Ms. Jennifer,Thank you very much for choosing to book your stay at Hilton Alexandria Green Plaza and for taking the time to share with us your review on Hotels.com.We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating, I am concerned to find you not satisfied. Appreciate to send me the details of your dissatisfaction to take if further with the concerned departments. Please accept our sincere apologies for any inconvenience and for failing to meet your expectations. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.Kindest regards,Aya HelmyQuality Control Manager

8/10 Buono

DAVID

Soggiorno di 1 notte ad agosto 2022
Risposta di Aya Helmy, il giorno 18 ago 2022
Dear Mr. David, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

8/10 Buono

Fahad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a luglio 2022
Risposta di Aya Helmy, il giorno 24 lug 2022
Dear Mr. Fahad, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

4/10 Scarso

Philip

Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
The hotel was beautiful, but the staff told me at first i didnt have a reservation- yhen when i arrived they tolf me I didnt pay but had to pay them again. Whe i produced my confirmation email they said they needed to double check and then finally said it was ok. The staff the next day allowed a very late checkout, but i feel the feeling of being scammed left a bitter taste in my mouth.
Soggiorno di 2 notti a luglio 2022
Risposta di Aya Helmy, il giorno 16 lug 2022
Dear Mr. Philip, Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia. We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza. Kindest regards, Aya Helmy Quality Control Manager

8/10 Buono

richard

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a luglio 2022
Risposta di Aya Helmy, il giorno 16 lug 2022
Dear Mr. Richard, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

8/10 Buono

Rashed, Doha

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Oooo
Soggiorno di 4 notti a giugno 2022
Risposta di Aya Helmy, il giorno 16 lug 2022
Dear Mr. Rashed, Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

10/10 Eccellente

Mohamed

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff
Soggiorno di 3 notti a giugno 2022
Risposta di Aya Helmy, il giorno 13 giu 2022
Dear Mr. Mohamed, Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

10/10 Eccellente

Rami

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel, classy area , nice property, staff were amazing and always there to help from cleaning staff to reception to security to guys around the pool! I enjoyed my time there and will definitely consider this hotel for my future stays in Alexandria
Soggiorno di 3 notti a maggio 2022
Risposta di Aya Helmy, il giorno 13 giu 2022
Dear Mr. Rami, Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

6/10 Soddisfacente

Raphael Nhlanhla

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Average
The hotel is good and staff is very courteous. I was disappointed with the breakfast offerings. It’s no where near the Hilton hotels standard. Just different types of breads and cheese.
Soggiorno di 2 notti ad aprile 2022
Risposta di Aya Helmy, il giorno 27 apr 2022
Dear Mr. Raphael, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

10/10 Eccellente

Emma

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2022
Risposta di Aya Helmy, il giorno 27 mar 2022
Dear Ms. Emma, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

10/10 Eccellente

Hala

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Had a great time.
The hotel is clean nice service. Many restaurants. The room was very clean and the bed was comfortable. The mall is below the hotel with lots of shops a movie theater and restaurants including Pizza Hut KFC and Starbuck. The hotel is located in the center of Alexandria. The room also had a good size fridge. I had 2 rooms. My family loved it.
Soggiorno di 4 notti a febbraio 2022
Risposta di Aya Helmy, il giorno 24 feb 2022
Dear Ms. Hala, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

6/10 Soddisfacente

Catherine

Soggiorno di 2 notti a gennaio 2022
Risposta di Aya Helmy, il giorno 24 gen 2022
Dear Ms. Catherine, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Convenient, Clean hotel with Good service
We had a 2 night stay at the plaza. It was a pleasant experience. Even though the concierge and front desk staff couldn’t answer all of our questions, they did try. The facilities themselves are nice. Only two things to note- 1) as we had requested a non-smoking room we had quite a hike to our room (in a wing of the hotel and sort of in a basement-like area), 2) our shower door leaked water really bad since it had been improperly sealed. Other than those 2 things everything was on par with our expectations. The location is great-very conveniently located in the Green Plaza with lots of restaurants, coffee, and shopping just a stones throw away.
Soggiorno di 2 notti a dicembre 2021
Risposta di Aya Helmy, il giorno 23 gen 2022
Dear Valuable Guest, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

10/10 Eccellente

Islam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di Aya Helmy, il giorno 28 dic 2021
Dear Mr. Islam, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

6/10 Soddisfacente

Ravi

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a dicembre 2021
Risposta di Aya Helmy, il giorno 28 dic 2021
Dear Mr. Ravi, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

10/10 Eccellente

Ahmed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Spacious room sleep and shop
The room is spacious and well maintained except for the bathroom door. The hotel is located as part of a shopping mall with lots of services nearby. Paid Parking possibility is also available infront of the Hotel entrance, it costs 70EGP per night. Staff service are also professional.
Soggiorno di 1 notte a dicembre 2021
Risposta di Aya Helmy, il giorno 19 dic 2021
Dear Mr. Ahmed, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

8/10 Buono

Arno

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ok
Bon hotel, tout est conforme a la description, belle piscine intérieure et extérieure
Soggiorno di 3 notti a novembre 2021
Risposta di Aya Helmy, il giorno 29 nov 2021
Dear Mr. Arno, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

8/10 Buono

Ban

Soggiorno di 5 notti a novembre 2021
Risposta di Aya Helmy, il giorno 29 nov 2021
Dear Mr. Ban, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

10/10 Eccellente

Bassam, Concord

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location, good price and great staff
Soggiorno di 2 notti a novembre 2021
Risposta di Aya Helmy, il giorno 9 nov 2021
Dear Mr. Bassam, Thank you indeed for your nice comments on Travelocity and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the high rating. Waiting for you to visit us again, soon we hope. With my kindest regards Aya Helmy Quality Control Manager