4/10 Scarso
Megan, Albany
Viaggio di coppia
31 ago 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The pool was closed during our stay. The sign said “closed for maintenance,” but it was completely green, and no one attempted to clean or repair it the entire time we were there. It looks like they simply shut it down for the season, which is fine, but they should not advertise a pool if it’s unusable. It was August, still in the 90s, and we had been looking forward to using it.
The property itself needs a professional deep clean. The halls, elevator, and rooms all had a noticeable odor that seemed to be masked with air freshener, but the only real solution would be carpet cleaning and thorough sanitizing.
Breakfast was also disappointing. At over $14 per person after tax, I expected a higher-quality spread. Instead, it was the same basic options many hotels include for free—powdered eggs, grits, and a few standard items—with no waffle maker or other upgrades.
Finally, the check-in experience was uncomfortable. Several staff members were sitting in the lobby having a loud conversation about drug use and addiction. Regardless of whether they were off the clock, that type of discussion in front of guests is unprofessional and off-putting.
Megan
Soggiorno di 2 notti ad agosto 2025
