Facciata della struttura - sera/notte

Recensioni per Holiday Inn South Normanton M1, Jct.28, an IHG Hotel

4 out of 5
Holiday Inn South Normanton M1, Jct.28, an IHG Hotel
Carter Lane East, South Normanton, Alfreton, England

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 360 su 905 recensioni" "
Valutazione di 8 - Buono. 319 su 905 recensioni" "
Valutazione di 6 - Soddisfacente. 131 su 905 recensioni" "
Valutazione di 4 - Scarso. 62 su 905 recensioni" "
Valutazione di 2 - Terribile. 33 su 905 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

8,8/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Francesco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
One night before transferring. Hotel with standard facilities in line with holiday inn standards.
Soggiorno di 1 notte a maggio 2019

10/10 Eccellente

Alessandro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice stay.
Very nice hotel in the countryside. The rooms are large, clean and quiet.

10/10 Eccellente

Kayleigh

Viaggio di coppia
Had a really lovely stay would definitely stay again
Soggiorno di 2 notti ad aprile 2024
Risposta di Callum Henson (Duty Manager), il giorno 29 apr 2024
Dear Kayleigh, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us! Your kind words mean a lot to our team and serve as a great source of motivation.We're delighted that you found our facilities and services to your liking. Providing exceptional experiences is what we strive for, and we're glad to know that we met your expectations.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

8/10 Buono

paul

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
staff were wonderful I was put in room 313 but after I turned off the tv I could here a noise coming from somewhere like an extractor fan but even with the time being 23:50 it was no trouble for them to find me a different room breakfast was great and at 6:30 down side for me was the mattress was just so hard even with me being over 15 stone it did not sink in one bit
Soggiorno di 3 notti ad aprile 2024
Risposta di Callum Henson (Duty Manager), il giorno 7 apr 2024
Dear Paul, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us! Your kind words mean a lot to our team and serve as a great source of motivation.I do apologise about the issue you had in your bedroom but I'm that that we were able to sort this out for you. We're delighted that you found our facilities and services to your liking. Providing exceptional experiences is what we strive for, and we're glad to know that we met your expectations.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

8/10 Buono

Hamza

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
No major complaints, room was great, shower base had some sort of stain not sure if that is normal or not. (don't think it would come out tbh unless replaced). Cleaners do a great job. Entrance into the car park is awful. Does require major resurfacing.
Soggiorno di 2 notti a marzo 2024
Risposta di Callum Henson (Duty Manager), il giorno 21 mar 2024
Dear Hamza, Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you had an overall enjoyable experience, and we appreciate your kind words.We're sorry to hear about the issue you encountered during your stay. Please accept our apologies for any inconvenience it may have caused. Your feedback is valuable to us, and we will use it to improve and ensure a smoother experience for all our guests.We're glad that the rest of your stay met your expectations, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable visit.Warm regards, Callum Henson Duty Manager

10/10 Eccellente

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All staff had a great attitude
Soggiorno di 1 notte a marzo 2024
Risposta di Callum Henson (Duty Manager), il giorno 19 mar 2024
Dear Richard, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review and thank you for your kind comments about our staff I will pass on your comments. Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

10/10 Eccellente

Jayne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was very clean and comfortable beds. The breakfast was amazing, and the staff were so helpful would definitely recommend this hotel and will be staying there again in the future.
Soggiorno di 2 notti a marzo 2024
Risposta di Callum Henson (Duty Manager), il giorno 19 mar 2024
Dear Jayne, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you found the beds clean and comfortable. I will pass on your kind comments about our staff Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

10/10 Eccellente

Jackie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We've stayed at this Holiday Inn several times to break up long car journeys. The rooms are comfortable, there's free parking and a great breakfast! The staff in the bar and on breakfast are so nice and helpful and make the stay really pleasant.
Soggiorno di 1 notte a febbraio 2024
Risposta di Callum Henson (Duty Manager), il giorno 2 mar 2024
Dear Jackie, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us! Your kind words mean a lot to our team and serve as a great source of motivation.We're delighted that you found our facilities and services to your liking. Providing exceptional experiences is what we strive for, and we're glad to know that we met your expectations.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

6/10 Soddisfacente

Ian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The staff were great, the facilities clean however the bed was so uncomfortable it seemed to have a bar in it which made sleeping impossible. The dressing table area needs a mirror so it can be used for doing make up etc. as the light near the large mirror isn’t bright enough.
Soggiorno di 1 notte a febbraio 2024
Risposta di Callum Henson (Duty Manager), il giorno 2 mar 2024
Dear Ian, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're truly sorry to hear about the issues you encountered during your visit. Please accept our sincerest apologies for any inconveniences you faced.Your comments are invaluable to us, as they help us identify areas for improvement and enhance the guest experience. Rest assured that we are addressing the concerns you raised with our team to ensure that similar situations do not arise in the future.We appreciate your candid feedback and hope to have the opportunity to welcome you back, providing you with a much-improved stay that meets and exceeds your expectations. Please don't hesitate to reach out to us directly if you would like to discuss your experience further.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable visit.Warm regards,Callum Henson Duty Manager

10/10 Eccellente

A

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Will stay again
Nice room with good customer service
Soggiorno di 1 notte a gennaio 2024
Risposta di Callum Henson (Duty Manager), il giorno 4 feb 2024
Good Evening A, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us! Your kind words mean a lot to our team and serve as a great source of motivation.We're delighted that you found our facilities and services to your liking. Providing exceptional experiences is what we strive for, and we're glad to know that we met your expectations.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson

8/10 Buono

Choul Eun

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Callum Henson (Duty Manager), il giorno 27 gen 2024
Dear Choul Eun, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review I'm glad that you enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Buono

nicholas

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Callum Henson (Duty Manager), il giorno 27 gen 2024
Dear nicholas, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review I'm glad that you enjoyed your stay with us making it an enjoyable stay. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Eccellente

Karen

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable
Comfortable stay, plenty of parking. Decent breakfast. Room heating a,little noisy. Take ear plugs.
Soggiorno di 2 notti a gennaio 2024
Risposta di Callum Henson (Duty Manager), il giorno 22 gen 2024
Dear Karen, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us! Your kind words mean a lot to our team and serve as a great source of motivation.I do apologise that the room heating was noisy during your stay. We're delighted that you found our facilities and services to your liking. Providing exceptional experiences is what we strive for, and we're glad to know that we met your expectations.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

8/10 Buono

Guido

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Alles soweit super nur bei der Ankunft war das Zimmer leider sehr kalt weil keine Heizung an war und es draussen sehr kalt war.
Soggiorno di 3 notti a gennaio 2024
Risposta di Callum Henson (Duty Manager), il giorno 23 gen 2024
Dear Guido, Thank you for the 8 star review I'm glad you enjoyed your stay with us. Sorry that you found the rooms cold I will look into this. Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

6/10 Soddisfacente

John

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Abit sterile
Abit too open plan and sterile for me, would prefer the bar and restaurant to not be in reception.
Soggiorno di 1 notte a gennaio 2024
Risposta di Callum Henson (Duty Manager), il giorno 17 gen 2024
Dear John, Thank you for taking the time to share your positive experience at our hotel and thank you for the 6 star reviewWe hope to have the opportunity to welcome you back for an even more seamless and enjoyable visit.Warm regards, Callum Henson

10/10 Eccellente

James

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 17 gen 2024
Dear James, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Eccellente

James

Viaggio di lavoro
Mi è piaciuto: Servizi
Soggiorno di 1 notte a gennaio 2024
Risposta di Callum Henson (Duty Manager), il giorno 17 gen 2024
Dear James, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you enjoyed your time here.We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Buono

Lucy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
3rd time we have been here. Great hotel in a perfect location for our needs, just disappointed that the swimming pool has now closed
Soggiorno di 2 notti a gennaio 2024
Risposta di Callum Henson (Duty Manager), il giorno 17 gen 2024
Dear Lucy, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review I'm glad that you enjoyed your time here and that we are a perfect location for your needs. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Eccellente

Anika

Soggiorno di 1 notte a dicembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 18 dic 2023
Dear Anika, Thank you for taking the time to share your feedback about your recent stay at our hotel and thank you for the 10 star review. We're delighted that you found our facilities and services to your liking. Providing exceptional experiences is what we strive for, and we're glad to know that we met your expectations.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The staff were very nice especially in the restaurant but we won’t be going anymore we have been loads of times but we were very disappointed when we checked in to find out the swimming pool and spa are no longer available I’ve just lost my Mum and my husband said he wanted to take me there to relax and unwind after a very upsetting few weeks we didn’t realise they had decided to do away with these facilities 😞😢
Soggiorno di 2 notti a dicembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 14 dic 2023
Dear Anonymous, Thank you for taking the time to share your feedback about your recent stay at our hotel and thank you for the 8 star review. We're pleased to hear that you had an overall enjoyable experience, and we appreciate your kind words. Warm regards, Callum Henson Duty Manager

10/10 Eccellente

Mark

Soggiorno di 1 notte a dicembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 14 dic 2023
Dear Mark, Thank you for the 10 star review we're delighted that you found our facilities and services to your liking. Providing exceptional experiences is what we strive for, and we're glad to know that we met your expectations.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

8/10 Buono

James

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Rooms should be checked that everything works correctly before checking guests in
Soggiorno di 1 notte a dicembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 14 dic 2023
Dear James, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're truly sorry to hear that everything was not working in your room. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserveKind regards, Callum Henson Duty Manager

6/10 Soddisfacente

SEOYEON

Viaggio di lavoro
방이 너무추웠어요
Soggiorno di 2 notti a novembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 14 dic 2023
Dear SEOYEON, Thank you for taking the time to tell us about your recent stay at Holiday Inn South Normanton and thank you for the 6 star review I'm sorry that you found your room cold I will investigate this. We hope to see you again in the future Kind regards, Callum Henson Duty Manager

6/10 Soddisfacente

Melanie

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Very noisy and the water was not very hot
Soggiorno di 3 notti a novembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 30 nov 2023
Dear Melaine, Thank you for bringing your concerns to our attention. We're truly sorry for the inconveniences you experienced during your stay. Please know that we take your feedback seriously and are addressing the issues you raised to ensure a better experience for all our guests.We apologise for falling short of your expectations and appreciate your understanding. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back and provide the exceptional stay you deserve.Warm regards,Callum Henson Duty Manager

6/10 Soddisfacente

Craig

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 21 nov 2023
Dear Craig, Thank you for great 6 star review, I'm glad that you enjoyed your time with us here at Holiday Inn South Normanton M1 Jct.28. We hope to serve you again in the future. Kind regards, Callum Henson Duty Manager

10/10 Eccellente

Laura

Soggiorno di 1 notte a novembre 2023
Risposta di Carla, il giorno 27 nov 2023
Dear Laura, thank you for your review. We look forward to welcoming you back to the hotel in the near future.

6/10 Soddisfacente

Lynn

Bedding was not clean & shower not very hot
Soggiorno di 1 notte a novembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 14 nov 2023
Dear Lynn, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're truly sorry to hear about the issues you encountered during your visit. Please accept our sincerest apologies for any inconveniences you faced.Your comments are invaluable to us, as they help us identify areas for improvement and enhance the guest experience. Rest assured that we are addressing the concerns you raised with our team to ensure that similar situations do not arise in the future.We appreciate your candid feedback and hope to have the opportunity to welcome you back, providing you with a much-improved stay that meets and exceeds your expectations. Please don't hesitate to reach out to us directly if you would like to discuss your experience further.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable visit.Warm regards,Callum Henson Duty Manager

6/10 Soddisfacente

jon

Soggiorno di 1 notte a novembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 6 nov 2023
Dear Jon, Thank you for taking the time to share your feedback about your recent stay at our hotel. Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again Kind regards, Callum Henson

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Callum Henson (Duty Manager), il giorno 31 ott 2023
Dear Michael, Thank you for the great 8 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Will use again.
I found all staff friendly, efficient. My room was very clean and comfortable.
Soggiorno di 2 notti a ottobre 2023
Risposta di Callum Henson (Duty Manager), il giorno 31 ott 2023
Dear Michael, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review I'm glad that you enjoyed your stay with us and thank you for the kind comments about our staff I will pass them on. We hope that you will give us the opportunity to serve you again in the future. Warm regards, Callum Henson

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel for our short break
Great stay at a friendly efficient hotel.
Soggiorno di 1 notte a ottobre 2023
Risposta di Callum Henson (Duty Manager), il giorno 17 ott 2023
Dear Anonymous, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 10 star review I'm glad that you enjoyed your stay with us and thank you for the kind comments I will pass this onto the staff. We hope that you will give us the opportunity to serve you again in the future.Kind regards, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you enjoyed our leisure facilities and that your dinner and breakfast was good making it an enjoyable stay. We hope that you will give us the opportunity to serve you again in the future.Kind regards, Callum Henson

10/10 Eccellente

Joanne

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely clean comfortable rooms. Didn't use the bar or have breakfast so can't comment.
Soggiorno di 1 notte a ottobre 2023
Risposta di Callum Henson (Duty Manager), il giorno 17 ott 2023
Dear Joanne, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us! Your kind words mean a lot to our team and serve as a great source of motivation.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Derbyshire break
Excellent service and comfort. Restaurant breakfast and dinner of good standard.
Soggiorno di 1 notte a ottobre 2023
Risposta di Callum Henson (Duty Manager), il giorno 13 ott 2023
Dear Anonymous, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us! Your kind words mean a lot to our team and serve as a great source of motivation.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

10/10 Eccellente

Nigel

Soggiorno di 1 notte a ottobre 2023
Risposta di Callum Henson (Duty Manager), il giorno 11 ott 2023
Dear Nigel, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 10 star review I'm glad that you had an enjoyable stay. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

6/10 Soddisfacente

Ian

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Well everything was good as usual, the staff and cleanliness. But the main reason for us stopping at this hotel is that me and the missus like to use the facilities, pool, sauna, jacuzzi and steam room. But when we went to use it was told they are no longer open for that although the web page clearly states that they are. That's the main reason we use this hotel. Remove it from your web site because that's wrongful advertising. Is my advice to the hotel.
Soggiorno di 1 notte a ottobre 2023
Risposta di Callum Henson (Duty Manager), il giorno 8 ott 2023
Dear Ian, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn South Normanton M1 Jct 28I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We are currently working with our website and travel agent websites to get the information about the leisure club taken off. Thank you for your comments about our staff and the cleanliness of our hotel I will pass on your kind comments. Again, thank you for sharing your comments.Sincerely,Callum HensonDuty Manager

4/10 Scarso

Emma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel was advertised as having a pool ! So me and my partner had planned a spa weekend away . We was so disappointed and upset that the pool was permanently closed and we had not been formed . I would have stayed else where ! The hotel is clean , great breakfast and great staff , but not the weekend away I booked !
Soggiorno di 2 notti a settembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 3 ott 2023
Dear Emma, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn South Normanton M1 Jct 28. I would like to start by apologising to you for not meeting your expectations I will chase as to why you were not notified about our pool we have updated our website and spoke to other platforms that we use to specify that we no longer have a pool. Again I'm sorry that this gave you a disappointing weekend, thank you for sharing your commentsKind regards, Callum Henson Duty Manager

8/10 Buono

Giovanni

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 27 set 2023
Dear Giovanni, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review.We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum HensonDuty Manager

10/10 Eccellente

Bob

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Lovely stay great room
Soggiorno di 1 notte a settembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 27 set 2023
Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Eccellente

Emma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 21 set 2023
Dear Emma, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 10 star review I'm glad that you enjoyed your time with us here at Holiday Inn South Normanton M1 Jct.28.We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

6/10 Soddisfacente

Dorothy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is conveniently placed for me to visit family, and also easy to get to, being near J28 on the M1. There is no lift, so negotiating the stairs with a case wasn't particularly easy. The reception person did offer to help, and in general the staff were really helpful and friendly. On the Saturday night there was a very noisy guest, drunk and insisting on visiting various friends around the hotel (there had been a wedding earlier). Staff asked him three times to be quiet - it was that bad! The other two nights were very quiet apart from the room door locks; it's impossible to close the door quietly.
Soggiorno di 3 notti a settembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 21 set 2023
Dear Dorothy, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn South Normanton M1 Jct 28. I would like to start by apologising to you for not meeting your expectations and for the issues you faced. Thank you for your kind comments about the staff I will pass this on. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely,Callum HensonDuty Manager

10/10 Eccellente

Julie

Soggiorno di 3 notti ad agosto 2023
Risposta di Callum Henson (Duty Manager), il giorno 21 set 2023
Dear Julie, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your great 10 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Buono

Carolyn

Soggiorno di 1 notte a settembre 2023
Risposta di Callum Henson (Duty Manager), il giorno 21 set 2023
Dear Carolyn, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for the 8 star review I'm glad that you enjoyed your stay with us.We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Eccellente

Denise

Soggiorno di 1 notte ad agosto 2023
Risposta di Callum Henson (Duty Manager), il giorno 21 set 2023
Dear Denise, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 10 star review I'm glad that you enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Buono

James

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient location with super friendly staff
Soggiorno di 3 notti ad agosto 2023
Risposta di Callum Henson (Duty Manager), il giorno 21 set 2023
Dear James, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 4 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Buono

Mitchell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Surprisingly better than anticipated Friendly greeting clean room ok breakfast even swimming pool
Soggiorno di 1 notte ad agosto 2023
Risposta di Callum Henson (Duty Manager), il giorno 31 ago 2023
Dear Mitchell, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Buono

Stephen

Soggiorno di 1 notte ad agosto 2023
Risposta di Callum Henson (Duty Manager), il giorno 21 set 2023
Dear Stephen, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your 8 star review. I'm glad that you enjoyed your stay. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Eccellente

Hamid

Soggiorno di 1 notte ad agosto 2023
Risposta di Callum Henson (Duty Manager), il giorno 29 ago 2023
Dear Hamid, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your great 10 star review I'm glad that you had an enjoyable stay. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Buono

Stuart

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di Callum Henson (Duty Manager), il giorno 29 ago 2023
Dear Stuart, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review.We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Buono

M

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Lovely Staff
Stayed one night. Staff were efficient friendly and cheerful. They chatted away any chance they got- very nice.
Soggiorno di 1 notte ad agosto 2023
Risposta di Callum Henson (Duty Manager), il giorno 29 ago 2023
Dear M Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review. I'm glad that you found the staff to be friendly & cheerful I will pass on your kind comments. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Wouldn’t take cash made it horrible for me
Soggiorno di 2 notti ad agosto 2023
Risposta di Callum Henson (Duty Manager), il giorno 29 ago 2023
Dear Anonymous, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn South Normanton M1 Jct 28 I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments Callum Henson Duty Manager