Dear Gitte Thank you for selecting our Hotel NAU São Rafael Suites for your stay and for sharing your experience.We are very sorry that we were not able to meet your best expectations.We would like to clarify some of the less positive aspects you mention. However, regarding the meals served in our buffet restaurant, we always value variety and diversity, and there are different menus for every day of the week so that guests can enjoy variety throughout their stay. Breakfast has more than 60 items, and both meals, lunch and dinner, have two meat dishes, two fish dishes, and the most varied side dishes, as well as simple and compound salads, several starters and also a wide range of fruits and desserts. We regret, even so, that we have not met your expectations and we will pass this feedback to our team.Finally, we would like to clarify that we have 3 restaurants. Our main buffet restaurant where all meals are served, our A La Carte Eataly restaurant and also a third restaurant of seasonal character at the pool. Taking into consideration your comments, we will continue to make the necessary efforts to improve our services and ensure that we meet the high quality standards by which we are governed.We hope to be able to welcome you again in the near future and will do everything we can to make your stay a truly memorable one.Best regards,Beatriz PortuguêsGuest Relations

Dear Ainul, Thank you for selecting our Hotel Nau São Rafael Suites and for sharing your experience.We are very sorry to note that your stay fell short of your expectations and we offer our sincere apologies.However, we take this opportunity to clarify some of the less positive aspects you mention. Please note that our hotel has an open-air gym for the free use of our guests. However, we always have alternatively an indoor gym located in our hotel NAU São Rafael Atlântico located only 500 meters away from the hotel NAU São Rafael Suites. The hotel offers entertainment for kids and adults and every night during the month of May there were live performances in our main bar as well as activities for all guests. Our Kids Club has several areas from an indoor and outdoor area, volleyball net area, tennis area and even a small football field where all children can have fun and enjoy their holidays. We regret that it has not been enough to meet your best expectations. Nevertheless, and considering your comments, we will continue to develop the necessary efforts to improve our services and ensure compliance with the high quality standards by which we are guided.We hope to have the opportunity to welcome you on another occasion and reverse the less positive image you may have had of the Hotel.Best regards,Beatriz PortuguêsGuest Relations

Dear Rosalie, Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Yours sincerely,Beatriz PortuguêsGuest Relations

Dear Joyce,We were delighted to hear that you enjoyed your stay at NAU São Rafael Suites, the meals served in our buffet restaurant, the generous rooms, common spaces, as well as the dedicated, attentive and professional service of our staff.We would like to clarify that we have an outdoor gym in our hotel and that coffee making facilities are available upon request at reception desk. Your comment makes us proud and we will be happy to share it with the whole team.It was a great honour to welcome you as a guest. We thank you for your stay and hope to welcome you again soon.Best regards,Beatriz PortuguêsGuest Relations

Dear John, Thank you for selecting our Hotel NAU São Rafael Atlântico for your stay and for sharing your experience.We would like to highlight that this is not a common situation at our hotel. Our aim is to always provide a high-quality service to all our guests.Taking your comments into consideration, we will continue to make the required investment to enhance our services and ensure that we meet the high quality standards that we strive for.We hope to have the opportunity to welcome you on another occasion and reverse the less positive image you may have had of the Hotel.Kind Regards Beatriz PortuguêsGuest Relations

Dear Giselle, Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Yours sincerely,Beatriz PortuguêsGuest Relations

Dear Hans,Thank you for selecting our Hotel NAU São Rafael Suites for your stay and for sharing your experience.We are very sorry that we were not able to meet your best expectations.Should you wish to share with us more details of what you considered as not being entirely to your satisfaction, please contact us directly so that we can improve our services.We hope to be able to welcome you again in the near future and we will do everything we can to make your stay truly memorable.Yours sincerely,Beatriz PortuguêsGuest Relations

Dear Sixmainell,Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we met your expectations.We look forward to welcoming you back in the near future.Yours sincerely,Beatriz PortuguêsGuest Relations

Dear guest,Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Kind Regards, Beatriz PortuguêsGuest Relations

Cher Thierry, Nous vous remercions de nous avoir fait part de votre expérience à l'hôtel NAU São Rafael Suites.Nous sommes très heureux de constater que vous êtes satisfait de notre service et des installations de l'hôtel. Votre satisfaction est notre priorité et nous sommes fiers de voir que nous avons répondu à vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche.Cordialment, Beatriz PortuguêsGuest Relations

Dear Krystal,Thank you very much for sharing your experience at our Hotel NAU São Rafael Atlântico.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Kindest Regards Beatriz PortuguêsGuest Relations

Dear Julie,Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we met your expectations.We would just like to clarify that the Jacuzzi is a service that is not advertised exactly because it is out of operation for an indefinite period of time. We look forward to welcoming you back in the near future.Kind Regards Beatriz PortuguêsGuest Relations

Dear Alison, Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites. We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we met your expectations. We look forward to welcoming you back in the near future. Kind Regards, Beatriz Português Guest Relations

Dear Charles, Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites. We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we met your expectations. We look forward to welcoming you back in the near future. Kindest Regards, Beatriz Português Guest Relations

Estimado Antonio, Ha sido un placer haberlo tenido como huésped en el Nau São Rafael Suites. La satisfacción de nuestros huéspedes es nuestro principal objetivo y estamos encantados de ver que ha tenido una experiencia agradable en nuestro hotel. Nuestro objetivo es continuamente mejorar nuestro servicio para garantizar la máxima satisfacción de nuestros clientes y garantizamos que su comentario será debidamente entregado a nuestro equipo de dirección para consideración en la mejora de nuestro servicio. Esperamos tener el placer de volver a recibirlo. Saludos, Beatriz Português Guest Relations

Estimada Sheida, Desearía agradecerle el que haya comentado su experiencia vivida en el hotel NAU São Rafael Suites y por compartir su evaluación. Nos deja feliz saber que le hay gustado de nuestro Hotel particularmente nuestro desayuno, y servicio de nuestro equipo de trabajo por las piscinas. Lamentamos saber que su experiencia en nuestro Hotel no cumplió todas las sus expectativas. Nuestro objetivo es continuamente mejorar nuestro servicio para garantizar la máxima satisfacción de nuestros clientes y garantizamos que sus comentarios seran debidamente entregado a nuestro equipo de dirección para consideración en la mejora de nuestro servicio. Esperamos tener el placer de volver a recibirla. Saludos, João Borges Assistant Manager

Dear SVEN, Thank you for choosing our Hotel NAU São Rafael Suites for your stay and for taking the time to write a review regarding your recent experience. We are really pleased to hear that you have enjoyed your stay with us. We work to continuously provide a high quality service to our guests and your comments are really important in order to achieve that goal. We hope to welcome you back again. Best regards, João Borges Assistant Manager

Dear Narinder, Thank you for choosing our Hotel NAU São Rafael Suites for your stay and for taking the time to write a review regarding your recent experience. We are really pleased to hear that you have enjoyed your stay with us. We work to continuously provide a high quality service to our guests and your comments are really important in order to achieve that goal. We hope to welcome you back again. Best regards, João Borges Assistant Manager

Dear Conny, Thank you for choosing our Hotel NAU São Rafael Suites for your stay and for sharing your personal opinion. It certainly deserved our best attention. We are really pleased to hear that you have enjoyed your stay with us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We hope to have the opportunity to welcome you again at our hotel in the near future. Best regards, João Borges Assistant Manager

Dear Guest, Thank you for choosing our Hotel NAU São Rafael Suites for your stay and for taking the time to write a review regarding your recent experience. We are really pleased to hear that you have enjoyed your stay with us. We work to continuously provide a high quality service to our guests and your comments are really important in order to achieve that goal. Best regards, João Borges Assistant Manager