- Non mi è piaciuto:Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dirty room, poor customer service, waste of money!
Dirty room, hair and dust spread around, even on the bed and in the toilet! Dirty the toilet bowl! I felt very annoyed about it, so I asked for another room but it wasn't possible. The receptionist offered us breakfast for the day after, with the promise of cleaning the room properly... as it should be normally in any place, especially considering it is NOT an hostel and room costed around 90 euro per night for a double room, without breakfast. What really annoyed me was that the day after the room was in the same condition (I obviously didn't touch the hair I found at my arrival and the day after they were still there...incredible!!!) and the receptionist didn't mention or asked anything, so clearly it's evident none cares about the customer experience and satisfaction! We left the place very upset and annoyed, waste of money as well. Just to complete...when we went for breakfast in the morning, they were rude to us because of what we complained about...the basic and most important thing in a hotel...cleanliness!