Guest house a Alton

“Upon arrival, I was initially assigned an occupied room. The place was unstaffed, and the provided phone number was unreachable. I had to ask other guests for an alternative number. I called, texted, and left a WhatsApp message on that number, but received no response for at least an hour.When I finally received a text message with details for a new room, I found the bed was broken and the room was freezing cold. A staff member told me he would come to fix the issue but ultimately never showed...

“In realtà più che in albergo è una casa, in cui questi signori molto cortesi affittano le stanze. La camera a quattro letti, e meno male dato che il primo aveva le molle che uscivano dal materasso… il bagno piccolo ma pulito. Si parcheggia comodamente in strada a pochi passi. ”

“The bedsheets were dirty with holes in them from cigarette burns and the smoke alarm was covered by a glove hanging on the ceiling Was told a cleaner would come out, but they never did. We did not stayed the night and had to find somewhere else.”

“The location is great the bathroom to our room was up some stairs from the bedroom the door opened out towards the stairs covering the handrail so could be a problem for some coming down the stairs from the bathroom. The bedroom was also up flights of stairs The mattress needs to go in the bin now! Our backs are sore we are very tired from such a bad night sleep from the springs in the mattress You can hear the trains but I expect that as it’s next to the station. The breakfast is served in...

“Minor issue with check in but wuickl6”

“Boiler didn't work so no heating and nit hot water for showers. Rooms are damp and the kitchen is dirty. Keep your stuff in your room or lose it!”

“The stay was quite disappointing overall. The kitchen annex was very poorly equipped — only a kettle, fridge, few plates, one spoon, and one knife were provided. The photos suggested a much better-equipped space, but in reality it was almost empty. There were also no bins or any information on where to dispose of rubbish. Basic essentials were missing, such as hand wash or shower gel, and there was no warm water in either the kitchen or bathroom sinks. The toilet was exceptionally loud and...