4/10 Scarso
Allen
Viaggio con la famiglia
12 ago 2025
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
The room we stayed in the first night was pretty much directly facing the railroad track with extreme noise and disturbance when the train running through… We asked to have quiet room (front desk asked if we’d like 2nd or 3rd floor…) and naturally we chose 3rd floor (thinking higher floor is better, quieter) without realizing that particular room the front desk staff intended to assign to us was the one (Rm #377) facing directly to the track, and extremely extremely noisy when train ran through… I confronted with her when I checked out three nights later, and she admitted she was fully aware of that but did not mentioned anything about the noise (as the result of train passing through) when we took the #377 for the evening of 8/7…
I called the front desk asking room change couple hours after we checked in #377 and realizing the extreme noise heard inside the room… the front staff declined our request (indicating there is no room at the Fairfield Inn (Marriott) side and they could offer the quieter rooms in Residence Inn of Marriott because we booked the hotel from Expedia side…
Although front staff allowed us to move to Rm #360 for 8/8, 8/9 night (much quieter), but 8/7 was unbearable with train running through as late as 11:25pm and as early as 6am … (and when train passed through, the train operator also released high pitch bell/sound (announcing the train is going through!?)…
Really disappointed about how this was managed as a Marriott franchise/affiliation hotel establi
Allen
Soggiorno di 3 notti ad agosto 2025