Resort e hotel con spa a Alzenau

"I frequently stay at your hotel and have always appreciated the quality of the service and the overall comfort, which is why it remains my preferred choice when I am in the area. On my most recent stay, however, I was assigned a room that differed from the one I am usually given, in particular as the bathroom did not include a bidet. As this is a feature I have consistently had in my previous stays and that I personally consider important, I kindly asked whether it would be possible to change rooms. Unfortunately, my request was declined. I fully understand that availability constraints may apply, and my intention is not to raise a complaint, but rather to share constructive feedback. Given my regular stays and loyalty to the hotel, I would have appreciated a bit more flexibility or, at least, a clearer explanation. I remain very satisfied overall and will continue to choose your hotel, but I wanted to bring this to your attention in the hope that it can be taken into consideration for future stays. Thank you for your time and attention. Kind regards, Irina Marchi"

"Very high price because of the fair. Bad smell in the lobby, in the room. From the changement from NH to Avani the conditions go down and down every year. "

"Oo"

"Personale cordiale. All'arrivo l'appartamento non era pulito in modo efficiente: capelli e polvere in bagno, moquette sporca; in compenso ampi spazi letto comodo e vista spettacolare sulla city. La sauna non funzionava era rotta. Colazione buona ma personale un po' sbadato nella gestione della sala. Posizione Ottima. Nel complesso ci aspettavamo un po' di più."