6/10 Soddisfacente
Sole
2 gen 2018
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Pulizia e personale e servizio
A ghost hotel to forget
Totally disappointed first of all about the WRONG position on the map! At the moment of the reservation the hotel is located on the map on the city centre next to the Jordan Museum, but it is totally in another area far from the centre! That changed my plans and furthermore the staff was totally uncapable to give an help or to find a solution. They did definitely nothing, they said that there isn.t any possibility for them to contact Expedia or whoever else. Well, I worked for years as Hotel reseptionist and I have never heard such a ridicolous thing!
As I went in my room, the beds and the sleeping room was ok, but the bathroom was FELTY with poo in the toilet (I wiped it immediately because it was definitely disgusting!), and many hairs in the shower!!!
In the morning the breakfast was supposed to be served, included in our reservation. We went downstairs at 9:30 AM and NOTHING was there (we were probably the only guests in the hotel). Then the receptionist said to us don't worry, the chef was about to come. A lady came half an hour later with the shopping bags of the market with OUR breakfast! So we had once again to change our plans because the breakfast was not ready. The day after we left very early and we kindly asked if it was possible to have breakfast at 7:00 AM. Of course, they said. And Of course, NOTHING was there the day after, even not a coffee. Never more!
Sole
Soggiorno di 2 notti a dicembre 2017
