4/10 Scarso
ANDREA
8 ago 2025
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
A Great Disappointment Despite the Potential
This hotel could be a real gem (its location is excellent), but it is managed extremely poorly, and my stay was filled with unnecessary frustrations.
First, I was told well in advance that it was necessary to book a parking spot in their garage. I followed their instructions and even confirmed that my car was a few centimetres shorter than their stated maximum length. Yet, when I arrived, the assigned space was too small: my car didn’t fit fully inside, so I had to leave the garage door open with the rear of the car sticking out.
Then came the dinner by the lake on August, 2nd. On the hotel’s advice, I booked as soon as reservations opened (in June!) on their website. Despite being one of the first to book, I discovered on arrival that they had taken other reservations beforehand. Instead of the promised front-row seating, my table was placed in the third row.
Service was equally disappointing. Upon check-in, despite carrying luggage, no one offered assistance or to take my bags to the room. They simply handed me a luggage cart, leaving me to manage everything myself.
The final blow came on the last day: when I went to retrieve my car, I found an insulting note accusing me of using someone else’s parking space — the same space the hotel had assigned me.
Sadly, my overall experience was one of frustration rather than enjoyment, and I cannot recommend staying here until management and service standards improve dramatically.
ANDREA
Soggiorno di 2 notti a luglio 2025
