Vacanze Arzakan

customer care and communication could be improved. too many random policies and strict timing in a relaxation resort and a bit of hostile attitude of almost all staff except the reception team should be improved. the indoor pool was not that appealing for adults and yes you need slippers to walk around there inside. the outdoor pool and bar was pretty good. the actual water part advertised is quite a walk away and they need daily paperwork to let you in! it is a different business. there was certain issues with having wrist band on or off which was confusing. gym was top notch, and they are selling all sort slippers and swim gear and even alo vera there which was very helpful. Rooms are on the bigger side and bed are clean and comfortable. there was a hint of strong smoking in the hallway from other rooms although hotel was no-smoking. highly recommend to families but not honeymooners.

Ottimo servizio di pulizia, posizione eccellente e colazione completa, sia sul dolce che sul salato. Rapporto qualità prezzo notevole.

L’hotel è estremamente centrale e molto ben posizionato per visitare a piedi la città. Ha vicino anche un Carrefour aperto più o meno sempre abbastanza ben fornito. La stanza era comoda e pulita. Non lussuosa ma dotata di tutto il necessario. Avere una cuscinetta a disposizione può essere molto comodo. L’hotel offre comunque servizio in camera e una reception 24 Hours. Tutti molto gentili e attenti. Non rifanno la stanza ma chiedendo credo sia possibile avere anche questo servizio. Tengono le valigie se necessario. Esperienza ottima. Consigliato

Friendly amazing stuff, modern clean room, bathroom, 16th floor balcony with views…

My stay at this hotel was extremely disappointing due to both the condition of the room and the poor customer service. The room had several maintenance issues that should have been fixed before check-in. The refrigerator did not work properly, the door handle was broken, and the air conditioning was also broken, making the room uncomfortable. The checkout process was equally frustrating. When I asked for a receipt, I was told that only a manager could provide one and that it was not the front desk staff's responsibility. Guests should be able to receive proof of payment at checkout without unnecessary inconvenience. The customer service was the worst part of my stay. Instead of listening to my concerns, staff were dismissive and defensive. When I explained my experience, I was told that my opinion did not matter because other guests were satisfied. Rather than acknowledging the issues or trying to resolve them, staff argued with me instead of handling my concerns professionally. Overall, the maintenance problems, poor checkout process, and unprofessional customer service made for a very negative experience. I would not recommend staying here unless significant improvements are made to both the property and the way guests are treated.