Restaurant

Reviews of AC Hotel Asheville Downtown

3.5 out of 5
AC Hotel Asheville Downtown
10 Broadway Street, Asheville, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 467 out of 642 reviews" "
Rating 8 - Good. 121 out of 642 reviews" "
Rating 6 - Okay. 28 out of 642 reviews" "
Rating 4 - Poor. 11 out of 642 reviews" "
Rating 2 - Terrible. 15 out of 642 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in May 2024
Response from Will B on 23 May 2024
Thank you so much for your review!

10/10 Excellent

Darwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked just about everything at the AC Hotel. I always like to have more than one Kleenex box. One in bathroom and one at the desk.
Stayed 3 nights in Apr 2024
Response from Will B on 4 May 2024
Thank you so much for your review and the suggestions. We hope to see you again soon.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to everything in the downtown area.
Stayed 3 nights in Apr 2024
Response from Will B on 3 May 2024
Thank you for sharing your feedback! We’re glad you found our location convenient for exploring the downtown area.We look forward to welcoming you back soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Will B on 10 Apr 2024
Thank you for your review!

10/10 Excellent

KAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location.
Stayed 3 nights in Mar 2024
Response from Will B on 6 Apr 2024
Thank you for your review!

10/10 Excellent

Tara

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Will B on 15 Mar 2024
Thank you for your review!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Will B on 2 Mar 2024
Thank you for your review!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too brief of a stay.
Great location, super helpful concierge(s).
Stayed 2 nights in Feb 2024
Response from Will B on 23 Feb 2024
Thank you for your fantastic 10/10 review! We're thrilled to hear that you enjoyed our great location and found our concierge service to be super helpful, even if your stay was brief. We hope to welcome you back soon for a longer visit to fully experience all that Asheville has to offer.

8/10 Good

ted

Business traveller
Liked: Cleanliness, staff & service
The location was what we needed and the hotel had a very nice appearance. The only negative was the mattress seemed to be in need of replacement. It was too soft and lumpy.
Stayed 1 night in Feb 2024
Response from Will B on 16 Feb 2024
Thank you so much for your feedback ted. We appreciate you and do hope to see you again soon.

8/10 Good

Manman, Guelph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Will B on 16 Feb 2024
Thank you for your review!

8/10 Good

MINETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with fantastic staff! Nice property and walkable to central Asheville.
Stayed 1 night in Dec 2023
Response from Will B on 12 Feb 2024
Thank you so much! We hope to see you again soon :)

8/10 Good

Emily

Stayed 1 night in Feb 2024
Response from Will B on 20 Mar 2024
Thank you for your review!

10/10 Excellent

William Alan

Stayed 1 night in Feb 2024
Response from Will B on 4 Feb 2024
Thank you for your review!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Will B on 29 Jan 2024
Thank you for staying with us. We appreciate you!

10/10 Excellent

Ramiro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best weekend getaway
Hotel staff was amazing! I enjoyed my stay, my friends and I spent the weekend ima Asheville and the ac was an amazing choice! We would highly recommend
Stayed 2 nights in Jan 2024
Response from Will B on 27 Jan 2024
Thank you, Ramiro, for your amazing review! We're thrilled to know that you and your friends had a fantastic weekend with us at AC Hotel Asheville. Your high recommendation is greatly appreciated, and we can't wait to welcome you back for another memorable stay!

10/10 Excellent

Abel

Stayed 1 night in Jan 2024
Response from Will B on 12 Feb 2024
Thank you so much! We hope to see you again soon :)

10/10 Excellent

Jorge D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Dec 2023
Response from Will B on 22 Jan 2024
Thank you for your review!

10/10 Excellent

Deborah

Stayed 2 nights in Jan 2024
Response from Will B on 22 Jan 2024
Thank you for your review!

8/10 Good

Mark

Stayed 1 night in Jan 2024
Response from Will B on 29 Jan 2024
Thank you for staying with us. We appreciate you!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient but lacking comfortable bed
Rooms were clean, staff was great. The location is amazing, we walked to dinner. Rooftop bar was nice too. My only complaint is the bed was not comfortable.
Stayed 1 night in Jan 2024
Response from Will B on 17 Jan 2024
Thank you for your review! We're glad you enjoyed the clean rooms, great staff, and our prime location. We appreciate your feedback about the bed comfort and will look into this to ensure a more comfortable experience for all our guests. Looking forward to welcoming you back soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
This is a great place to stay. Walking distance to everything in downtown. Parking was fantastic
Stayed 1 night in Jan 2024
Response from Will B on 12 Jan 2024
We're delighted to hear you enjoyed your stay and found our location convenient for exploring downtown Asheville. Thank you for appreciating our parking facilities as well. Looking forward to welcoming you back to AC Hotel Asheville Downtown for another fantastic experience!

10/10 Excellent

John, Lake Wylie

Stayed 1 night in Jan 2024
Response from Will B on 27 Jan 2024
Thank you so much for your review!

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location, we have been coming to Asheville for years now. 2nd time staying here. Love it! Can park and walk anywhere you want to go, so many choices. Staff were awesome, really made our stay! Will be back.
Stayed 3 nights in Jan 2024
Response from Will B on 12 Jan 2024
We're thrilled to hear that you love the location of AC Hotel Asheville Downtown and that our staff contributed significantly to your enjoyable stay. It's great to know our central location allows you to explore Asheville easily. Thank you for your continued support, and we eagerly await your next visit!

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC is noisy as an F16 airline!
Stayed 5 nights in Dec 2023
Response from Will B on 6 Jan 2024
Thank you for your review.

10/10 Excellent

Pece

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located as we hoped. There is a limited menu at the top of the building with the right choices for the family
Stayed 1 night in Dec 2023
Response from Will B on 29 Dec 2023
Thank you for choosing AC Hotel Asheville Downtown and for taking the time to share your experience.We are thrilled to know that our central location met your expectations and that our menu selections at the top of the building were a hit with your family. Our team takes pride in curating choices that cater to a variety of preferences. Looking forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Easy to walk everywhere. Loved the balcony. Hotel is very modern, rooms have wood-like floors and it’s spacious. Love the rain shower. Not a fan of the rectangular like toilet seat. Very uncomfortable and feel like you could fall in.
Stayed 1 night in Dec 2023
Response from Will B on 29 Dec 2023
It's wonderful to hear that our location, balcony, and room amenities like the rain shower contributed positively to your experience at AC Hotel Asheville Downtown. We're delighted that you appreciated the modern design and spaciousness of our rooms.Regarding the toilet seat design, we understand that comfort is key, and we appreciate you bringing this to our attention. Your feedback is vital as we continually strive to improve our guest experience.Thank you once again for staying with us, and we look forward to welcoming you back for another enjoyable visit.

2/10 Terrible

Annette

Stayed 3 nights in Dec 2023
Response from Will B on 29 Dec 2023
We noticed your 1-star review and are genuinely concerned, as it seems we fell short of meeting your expectations.Understanding the specifics of your experience is crucial for us. If you could share details about what aspects of your stay were unsatisfactory, it would greatly aid us in addressing these issues promptly and efficiently.Your feedback is essential in our commitment to continuous improvement and delivering exceptional experiences to all our guests.

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good but we couldn’t sleep because of the nois of a nightclub right next to the hotel.
Stayed 1 night in Dec 2023
Response from Will B on 25 Dec 2023
We're glad to hear that your stay was very good overall. However, we're sorry to learn that the noise from the nearby nightclub disturbed your sleep. We understand how important a restful night is, and we'll explore ways to mitigate such disturbances in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Will B on 19 Dec 2023
Thank you for your review.

10/10 Excellent

Hoai, Harrisburg

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to shops and restaurant.
Stayed 1 night in Dec 2023
Response from Will B on 10 Dec 2023
Thank you for your review!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Will B on 10 Dec 2023
Thank you for your review!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Asheville
We had a lovely stay, easy to walk to downtown and several amenities near-by.
Stayed 3 nights in Nov 2023
Response from Will B on 10 Dec 2023
Thank you for your review!

8/10 Good

MANUEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Will B on 10 Dec 2023
Thank you for your review!

10/10 Excellent

Christina

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Will B on 10 Dec 2023
Thank you for your review!

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly convenient to several good restaurants!
Stayed 1 night in Nov 2023
Response from Will B on 4 Dec 2023
Thank you for your review!

10/10 Excellent

Kim

Stayed 1 night in Nov 2023
Response from Will B on 4 Dec 2023
Thank you for your review!

10/10 Excellent

Maelisa, St Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Will B on 1 Dec 2023
Thank you for your review.

8/10 Good

Nestor

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property located walking distance to many dining options and Pack Square Park. They also have 2 EV charging spots shared with another hotel in the parking garage. Room was clean, well designed and spacious. A great choice when staying in downtown Asheville.
Stayed 1 night in Nov 2023
Response from Will B on 1 Dec 2023
Thank you for your kind review. We're thrilled you enjoyed our convenient location, EV charging amenities, and the comfort of your room. It's great to hear we're your choice for downtown Asheville stays. Looking forward to welcoming you back soon!

10/10 Excellent

MARY, White Plains

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Nov 2023
Response from Will B on 21 Nov 2023
Thank you so much! You were a great guest :)

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed all. Restaurant was good
Stayed 2 nights in Nov 2023
Response from Will B on 16 Nov 2023
Thank you so much for your kind words David. We appreciate you and hope to see you again soon.

8/10 Good

patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great property. Would have liked more storage in bathroom and drawers in bedroom. Over all very satisfied.
Stayed 3 nights in Nov 2023
Response from Will B on 16 Nov 2023
Thank you so much Patricia. We hope to see you again soon.

10/10 Excellent

LARS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Will B on 11 Nov 2023
Thank you so much for your review!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great front desk and support staff
Stayed 3 nights in Oct 2023
Response from Will B on 1 Nov 2023
Thank you so much for your review Joe! We hope to see you again soon.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Will B on 30 Oct 2023
Thank you so much for the 10/10!

10/10 Excellent

Andrew, Franklin Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great location and parking. Rooms w balconies are key otherwise rooms are quite spartan and although sleek, not very luxurious feeling for the price.
Stayed 1 night in Oct 2023
Response from Will B on 1 Nov 2023
We're glad you enjoyed our location and parking facilities. We appreciate your comments on our rooms and will take them into consideration as we continuously work to improve our guest experience. We hope to welcome you back again soon.

6/10 Okay

caren

Liked: Cleanliness, property conditions & facilities
Glad only stayed one day
Not the friendliest front desk! No breakfast at such a high price for room. Room was supposedly upgraded to balcony but not good view at all ! Close to everything and shower was great . All over not too pleased with stay.
Stayed 1 night in Oct 2023
Response from Will B on 17 Oct 2023
Wow! I am so sorry to hear about your experience with us. I would be grateful if you could reach out to me personally with some more information. Many thanks. Will.barrett@marriott.com

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay; the rooftop bar and restaurant were first class. We will stay their again soon.
Stayed 2 nights in Oct 2023
Response from Will B on 14 Oct 2023
Thank you so much for your kind words. We appreciate you and hope to see you again soon.

10/10 Excellent

Christine M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Will B on 8 Oct 2023
Thank you so much for your review Christine M. We are glad you had a great time and hope to see you again soon.

8/10 Good

PETER

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Will B on 8 Oct 2023
Thank you so much for your review Peter. We are glad you had a great time and hope to see you again soon.

10/10 Excellent

Alys

Travelled with group
Liked: Staff & service, property conditions & facilities
Good stay, hotel was clean. Nice rooftop bar. really central to everything we needed. Would stay again.
Stayed 1 night in Sep 2023
Response from Will B on 29 Sep 2023
We are so glad you had an amazing time with us Alys. We look forward to your next visit.