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Great location close to everything in the downtown area.
June
Stayed 3 nights in Apr 2024
Response from Will B on 3 May 2024
Thank you for sharing your feedback! We’re glad you found our location convenient for exploring the downtown area.We look forward to welcoming you back soon!
Thank you for your fantastic 10/10 review! We're thrilled to hear that you enjoyed our great location and found our concierge service to be super helpful, even if your stay was brief. We hope to welcome you back soon for a longer visit to fully experience all that Asheville has to offer.
8/10 Good
ted
Business traveller
14 Feb 2024
Liked: Cleanliness, staff & service
The location was what we needed and the hotel had a very nice appearance. The only negative was the mattress seemed to be in need of replacement. It was too soft and lumpy.
ted
Stayed 1 night in Feb 2024
Response from Will B on 16 Feb 2024
Thank you so much for your feedback ted. We appreciate you and do hope to see you again soon.
8/10 Good
Manman, Guelph
Travelled with family, Travelled with family and small children
Hotel staff was amazing! I enjoyed my stay, my friends and I spent the weekend ima Asheville and the ac was an amazing choice! We would highly recommend
Ramiro
Stayed 2 nights in Jan 2024
Response from Will B on 27 Jan 2024
Thank you, Ramiro, for your amazing review! We're thrilled to know that you and your friends had a fantastic weekend with us at AC Hotel Asheville. Your high recommendation is greatly appreciated, and we can't wait to welcome you back for another memorable stay!
10/10 Excellent
Abel
22 Jan 2024
Abel
Stayed 1 night in Jan 2024
Response from Will B on 12 Feb 2024
Thank you so much! We hope to see you again soon :)
Rooms were clean, staff was great. The location is amazing, we walked to dinner. Rooftop bar was nice too. My only complaint is the bed was not comfortable.
Kelly
Stayed 1 night in Jan 2024
Response from Will B on 17 Jan 2024
Thank you for your review! We're glad you enjoyed the clean rooms, great staff, and our prime location. We appreciate your feedback about the bed comfort and will look into this to ensure a more comfortable experience for all our guests. Looking forward to welcoming you back soon!
This is a great place to stay. Walking distance to everything in downtown. Parking was fantastic
Karen
Stayed 1 night in Jan 2024
Response from Will B on 12 Jan 2024
We're delighted to hear you enjoyed your stay and found our location convenient for exploring downtown Asheville. Thank you for appreciating our parking facilities as well. Looking forward to welcoming you back to AC Hotel Asheville Downtown for another fantastic experience!
We love the location, we have been coming to Asheville for years now. 2nd time staying here. Love it! Can park and walk anywhere you want to go, so many choices. Staff were awesome, really made our stay! Will be back.
Glenn
Stayed 3 nights in Jan 2024
Response from Will B on 12 Jan 2024
We're thrilled to hear that you love the location of AC Hotel Asheville Downtown and that our staff contributed significantly to your enjoyable stay. It's great to know our central location allows you to explore Asheville easily. Thank you for your continued support, and we eagerly await your next visit!
Centrally located as we hoped.
There is a limited menu at the top of the building with the right choices for the family
Pece
Stayed 1 night in Dec 2023
Response from Will B on 29 Dec 2023
Thank you for choosing AC Hotel Asheville Downtown and for taking the time to share your experience.We are thrilled to know that our central location met your expectations and that our menu selections at the top of the building were a hit with your family. Our team takes pride in curating choices that cater to a variety of preferences. Looking forward to welcoming you back for another enjoyable stay.
Great location. Easy to walk everywhere. Loved the balcony. Hotel is very modern, rooms have wood-like floors and it’s spacious. Love the rain shower. Not a fan of the rectangular like toilet seat. Very uncomfortable and feel like you could fall in.
Verified traveller
Stayed 1 night in Dec 2023
Response from Will B on 29 Dec 2023
It's wonderful to hear that our location, balcony, and room amenities like the rain shower contributed positively to your experience at AC Hotel Asheville Downtown. We're delighted that you appreciated the modern design and spaciousness of our rooms.Regarding the toilet seat design, we understand that comfort is key, and we appreciate you bringing this to our attention. Your feedback is vital as we continually strive to improve our guest experience.Thank you once again for staying with us, and we look forward to welcoming you back for another enjoyable visit.
2/10 Terrible
Annette
26 Dec 2023
Annette
Stayed 3 nights in Dec 2023
Response from Will B on 29 Dec 2023
We noticed your 1-star review and are genuinely concerned, as it seems we fell short of meeting your expectations.Understanding the specifics of your experience is crucial for us. If you could share details about what aspects of your stay were unsatisfactory, it would greatly aid us in addressing these issues promptly and efficiently.Your feedback is essential in our commitment to continuous improvement and delivering exceptional experiences to all our guests.
Everything was very good but we couldn’t sleep because of the nois of a nightclub right next to the hotel.
Heather
Stayed 1 night in Dec 2023
Response from Will B on 25 Dec 2023
We're glad to hear that your stay was very good overall. However, we're sorry to learn that the noise from the nearby nightclub disturbed your sleep. We understand how important a restful night is, and we'll explore ways to mitigate such disturbances in the future.
Nice property located walking distance to many dining options and Pack Square Park. They also have 2 EV charging spots shared with another hotel in the parking garage. Room was clean, well designed and spacious. A great choice when staying in downtown Asheville.
Nestor
Stayed 1 night in Nov 2023
Response from Will B on 1 Dec 2023
Thank you for your kind review. We're thrilled you enjoyed our convenient location, EV charging amenities, and the comfort of your room. It's great to hear we're your choice for downtown Asheville stays. Looking forward to welcoming you back soon!
Nice hotel. Great location and parking. Rooms w balconies are key otherwise rooms are quite spartan and although sleek, not very luxurious feeling for the price.
Andrew
Stayed 1 night in Oct 2023
Response from Will B on 1 Nov 2023
We're glad you enjoyed our location and parking facilities. We appreciate your comments on our rooms and will take them into consideration as we continuously work to improve our guest experience. We hope to welcome you back again soon.
Not the friendliest front desk! No breakfast at such a high price for room. Room was supposedly upgraded to balcony but not good view at all ! Close to everything and shower was great . All over not too pleased with stay.
caren
Stayed 1 night in Oct 2023
Response from Will B on 17 Oct 2023
Wow! I am so sorry to hear about your experience with us. I would be grateful if you could reach out to me personally with some more information. Many thanks. Will.barrett@marriott.com