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Recensioni per Weald of Kent

2 out of 5
Weald of Kent
Maidstone Road, Ashford, England

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 119 su 241 recensioni" "
Valutazione di 8 - Buono. 80 su 241 recensioni" "
Valutazione di 6 - Soddisfacente. 30 su 241 recensioni" "
Valutazione di 4 - Scarso. 8 su 241 recensioni" "
Valutazione di 2 - Terribile. 4 su 241 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Dennis

Viaggio di lavoro
Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di Reservations, il giorno 19 apr 2024
Thank you for your review.

8/10 Buono

Amy

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
We stayed for 2 nights in a lodge room. Nice peaceful setting, quite easy to find. We arrived at 8pm having booked a table for dinner at 8.30pm, we were the only guests eating in the restaurant at that time. Dinner we opted for fish and chips and a halloumi burger, very nice quality of food. Our visit was in order to visit Leeds Castle which was just a 10 minute drive from the hotel so convenient. Cleanliness of the room was okay but not brilliant, dust in the skirting boards by the door and seemed not to have been hoovered very well. I only notice this because I struggle with using seated mirrors so used the full length one on the back of the door. Bathroom, again clean enough but little things obviously gone unnoticed like residue in the bath/shower. Overall our stay was good and was suitable for what we needed.
Soggiorno di 2 notti a marzo 2024
Risposta di Reservations., il giorno 25 mar 2024
Thank you for your review, we are pleased you liked the setting and the food. We aplogise for the cleanliness of the room and will pass on you comments.

10/10 Eccellente

alex

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
nice place to stay,nice clean room,good choices for dinner and breakfast. staff very friendly too
Soggiorno di 1 notte a marzo 2024
Risposta di Reservations., il giorno 13 mar 2024
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Eccellente

Rob

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were clean and quiet. Grounds and parking easily accessible and well kept. Food for both the evening party and breakfast was superb. Well done all round Weald of Kent.
Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations., il giorno 18 dic 2023
Thank you for your review, we are pleased you enjoyed your stay and hope to see you again.

10/10 Eccellente

Penny

Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations., il giorno 16 dic 2023
Thank you for your review. We are pleased you enjoyed your stay.

8/10 Buono

Kathryn

Soggiorno di 1 notte a novembre 2023
Risposta di Reservations., il giorno 21 nov 2023
Thank you for your review.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Poor all round
Stayed in a twin room in 'The lodge'. Very tired interior and cold- there didn't seem to be any heating and the building is a 5 minute walk outside from the reception/ restaurant etc. Cleanliness pretty disappointing with some grim looking stains. I booked for two nights around a week in advance- usually I would pay through hotels.com so they can handle payment and cancellation terms/ admin is straightforward. The hotel rejected that and said I had to pay at the venue, so I accepted that. My plans then changed (as they often do with work stays) and so I needed to cancel the second night- I notified the reception of this when I arrived and asked to just have the one night stay instead. They said I had to pay for both nights anyway and then recover the money from Hotels.com. Hotels.com app didn't allow for cancellation as the stay had already begun at this point, so couldn't proceed. I checked out the following morning as expected, and the staff then told me that I was outside the cancellation policy and could no longer even get a refund through Hotels.com. None of this seems remotely necessary to me- I hadn't paid anything before arriving and they insisted I paid for two nights simply because it had been booked that way. Pretty officious and poor customer service if you ask me. I won't be going back and wouldn't recommend. Not really sure what's so difficult about being flexible and trying to help. The restaurant's fairly nice though...
Soggiorno di 2 notti a ottobre 2023
Risposta di resevations, il giorno 20 ott 2023
Thank you for your review, we apologise that the lodge was not to your liking. The heating and air conditioning is the same unit, the setting just needs changing to heat. We no longer take payment directly from hotels.com as they do not provide us with the information needed for our secure payment system. As you booked through a 3rd party unfortunately cancellation has to be done by them.

8/10 Buono

sandra

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Noisy first night apart from that not bad
Soggiorno di 2 notti a ottobre 2023
Risposta di reservations, il giorno 9 ott 2023
Thank you for your review, we apologise that your first night was disturbed but are pleased the rest of the stay was ok.

8/10 Buono

Ricardo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Weald Of Kent, il giorno 20 set 2023
Thank you for your review, we hope to see you again soon.

10/10 Eccellente

Darren

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
More and varied Vegan options - but what I had was very good
Soggiorno di 1 notte a settembre 2023
Risposta di ., il giorno 19 set 2023
Thank you for your review we shall pass this onto the head chef

10/10 Eccellente

John. Charles

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good location
Everything was first class meals in restraurant were excellent and very well priced
Soggiorno di 1 notte a settembre 2023
Risposta di Reservations, il giorno 15 set 2023
Thank you for your review, we are pleased you enjoyed your stay.

4/10 Scarso

Mike

Soggiorno di 1 notte a settembre 2023
Risposta di ., il giorno 19 set 2023
thank you for your review

10/10 Eccellente

Robin

Soggiorno di 1 notte a settembre 2023
Risposta di ., il giorno 4 ott 2023
Thank you for your review

10/10 Eccellente

Lynn

Soggiorno di 1 notte a settembre 2023
Risposta di reservations, il giorno 11 set 2023
Thank you for your review, we are pleased you enjoyed your stay.

6/10 Soddisfacente

Damien

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good value for a hotel stay. Had a few noisy guests but quietened down by midnight.
Soggiorno di 1 notte ad agosto 2023
Risposta di reservations, il giorno 22 ago 2023
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Eccellente

Robert, Winchester

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent in every way. Room clean and with everything you need, all staff friendly and helpful and good quality meals available in the restaurant. Great value for money.
Soggiorno di 1 notte ad agosto 2023
Risposta di reservations, il giorno 5 ago 2023
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Eccellente

Kelly

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel and facilities
Great hotel with exceptionally clean and comfortable room. Bar staff very good and friendly. Food was good value. Golf course is excellent too!
Soggiorno di 1 notte ad agosto 2023
Risposta di Weald of Kent, il giorno 3 ago 2023
Thank you for your review, we are glad you enjoyed your stay

10/10 Eccellente

Kim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di ., il giorno 3 ago 2023
We thank you for your review

10/10 Eccellente

Clare

One night stay
Accommodation is good. Well laid out with everything you need. Rooms are a little small which may bother some but I found it no problem. Being a golf hotel I can’t see many folk staying more than 2-3 nights unless for an event at the club. Evening meal in the restaurant was excellent and breakfast was lovely too. every member of staff was brilliant. They were busy as it is a golf course but I was was always served by friendly staff who could not have been more helpful. This goes for the manager who checked me in as well. All in all a great stay and would stay again. Thank you to all the staff.
View from my room
Soggiorno di 1 notte a luglio 2023
Risposta di Reservations., il giorno 1 ago 2023
Thank you for your review, we are pleased you enjoyed the stay and found all the staff friendly and helpful. We look forward to seeing you again.

10/10 Eccellente

Daniel

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely looking golf and hotel. Lodge rooms were fantastic, excellent beds and amazing breakfast. Would happily stay again.
Soggiorno di 1 notte a luglio 2023
Risposta di reservations, il giorno 27 lug 2023
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Eccellente

Jeffrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff are all fantastic. Nothing is too much to ask. You are so warmly welcomed. Food at the hotel is definitely worth having. A glad of wine in the outdoor area just listening to the trees and the wildlife, so nice from the hustle and bustle of city life. Highly recommend to anyone who need a break from the normal.
Soggiorno di 2 notti a giugno 2023
Risposta di reservations, il giorno 26 giu 2023
Thank you for your review, we are pleased you enjoyed your stay and look forward to seeing you again.

4/10 Scarso

Stephen

Soggiorno di 2 notti a giugno 2023
Risposta di reservations, il giorno 14 lug 2023
Thank you for your review

6/10 Soddisfacente

Clare

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
If you like golf, or a gym it's good. Otherwise paper thin walls and bit deteriorated in places take the shine off. Extractor in bathroom not working. Reported first day and not fixed. Shower bracket broken so could only use hand held. Good view from upstairs room of dump site for broken furniture.
Soggiorno di 4 notti a giugno 2023
Risposta di reservations, il giorno 10 giu 2023
Thank you for your review, we apologise that your stay wasn't what you expected. We will address the issues you have bought up with the relevant departments.

8/10 Buono

ANTHONY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pleasant stay
Stayed in room 34 that was located on first floor of main building. Nice room with comfortable bed. When we arrived informed there was a golf day with 100 taking part so anticipated noisy night. Pleasantly surprised to have a quiet night. Reasonable breakfast.
Soggiorno di 1 notte a giugno 2023
Risposta di reservations, il giorno 9 giu 2023
Thank you for your review, we are pleased you enjoyed your stay and were not disturbed.

10/10 Eccellente

Brian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lovely location out in the country away from the Town, with a good choice of food.
Soggiorno di 2 notti a maggio 2023
Risposta di reservations, il giorno 3 giu 2023
Thank you for your review, we are pleased you enjoyed your stay.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Weald of Kent overnight
Wasn’t clear when booked that twin room was in separate building and not part of main hotel building. Regardless, service was good, gym impressive, breakfast was good. Rooms were perhaps a bit small and dated but perfectly functional. Would stay here again.
Soggiorno di 1 notte a maggio 2023
Risposta di reservations, il giorno 30 mag 2023
Thank you for your review, we are pleased you enjoyed your stay. We have 2 hotels on site one with standard rooms (where you stayed) and one with superior rooms. Both have twin rooms and the superior rooms are closer to the clubhouse as well as being slightly bigger and a newer building.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Lovely experince in the junior suit which was a larger room ,large bath and walk in shower .food was great looking out over the golf course .
Soggiorno di 1 notte a maggio 2023
Risposta di reservations., il giorno 30 mag 2023
Thank you for your review, we are pleased you enjoyed your stay and hope to see you again.

8/10 Buono

PAUL

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2023
Risposta di Reservations, il giorno 8 mag 2023
Thank you for your review.

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte ad aprile 2023
Risposta di reservations, il giorno 1 mag 2023
Thank you for your review, we are pleased you enjoyed your stay.

6/10 Soddisfacente

Bernard

Soggiorno di 1 notte ad aprile 2023
Risposta di reservations, il giorno 1 mag 2023
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Eccellente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We had a small issue with the first room but the staff were extremely helpful and very quick to respond. Spent a very peaceful night. Golf course views from restaurant were lovely. Supper was very good. One breakfast was a little cold but otherwise a lovely meal.
Soggiorno di 1 notte ad aprile 2023
Risposta di Reservations , il giorno 12 apr 2023
We are glad you enjoyed your stay with us and that the staff were helpful with your issues. We shall pass onto the relevant departments.

10/10 Eccellente

Nicola

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2023
Risposta di Reservations, il giorno 19 mar 2023
Thank you for your review

10/10 Eccellente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay, friendly staff and would stay again
Husband and son stayed here for my sons birthday treat. Husband has stayed previously with myself. Son absolutely loved it here, so did husband again, Food was delicious, also they loved playing Golf there and the use of gym. Staff friendly and helpful.
Soggiorno di 1 notte a febbraio 2023
Risposta di reservations, il giorno 24 feb 2023
Thank you for your review, we are pleased both your husband and son enjoyed their stay and look forward to seeing them again.

6/10 Soddisfacente

Paul

Viaggio di lavoro
Soggiorno di 3 notti a gennaio 2023
Risposta di reservations, il giorno 17 gen 2023
Thank you for your review.

10/10 Eccellente

Piet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2022
Risposta di Reservations, il giorno 22 dic 2022
Thank you for your review.

10/10 Eccellente

Andy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
All good Room and dinner good Breakfast excellent
Soggiorno di 1 notte a novembre 2022
Risposta di reservations, il giorno 25 nov 2022
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Eccellente

Madeleine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2022
Risposta di reservations, il giorno 21 nov 2022
Thank you for your review, we are pleased you enjoyed your stay.

8/10 Buono

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2022
Risposta di Reception, il giorno 12 nov 2022
Thank you for your review. Look forward to seeing you again soon.

2/10 Terribile

Jacqueline

Soggiorno di 1 notte a ottobre 2022
Risposta di reservations, il giorno 1 nov 2022
Thank you for your review

6/10 Soddisfacente

Raymond

Soggiorno di 1 notte a ottobre 2022
Risposta di The Weald of Kent Hotel Team, il giorno 25 ott 2022
Thank you for your feedback and we welcome you to stay with us again in the near future.

6/10 Soddisfacente

Samantha

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No functioning Wi-Fi
Downgraded score for non functioning Wi-Fi throughout stay in both main hotel and room in lodge. Hotel is I. A data black spot so Wi-Fi essential to have communications.
Soggiorno di 1 notte a ottobre 2022
Risposta di The Weald of Kent Team, il giorno 23 ott 2022
Good morning and thank you for taking the time to share your feedback with us. We value your input and endeavor to improve our guest experiences in the future. All the best to you and we hope to see you again!

6/10 Soddisfacente

Teresa

Soggiorno di 1 notte a ottobre 2022

10/10 Eccellente

Royston

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly staff. Clean generous rooms + comfy bed
Friendly staff. Clean generous rooms with comfy bed + tea/coffee making in rooms. Set in lovely peaceful countryside. Good value for money and breakfast included. What more can you ask for. Will definitely be back when staying in area again. Don't stay in Ashford if you can drive a few miles into the countryside like we did.
Soggiorno di 1 notte a settembre 2022
Risposta di The Weald of Kent Hotel Team, il giorno 10 set 2022
We are extremely pleased to find that your stay was enjoyable! Thank you for the kind word and we are looking forward to see you in the near future. Kind regards

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great for a stopover
A handily sized attractive Kentish-looking building housing comfortable hotel rooms. So nice being able to open the windows pretty wide (unusual these days!) and to wake up to the sound of birdsong and a lovely green view. Bed and bedding all fine - slept well. Bathroom fine - at first was not certain about the shorter P-shaped bath but it was extremely comfortable. As ever, so glad to have a kettle for making coffee etc and a desk and chair.
Soggiorno di 1 notte a settembre 2022
Risposta di reservations, il giorno 7 set 2022
Thank you for your review, we are pleased you enjoyed your stay and hope to see you again.

8/10 Buono

Paul

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Friendly, helpful and flexible reception and staff. The room was comfortable but the lighting was harsh. The breakfast was good and served up to 10:30am. Overall a good stay and vfm
Soggiorno di 1 notte a settembre 2022
Risposta di Reception Team, il giorno 5 set 2022
Good morning, we are pleased to hear that your stay was a pleasant one and we are looking forward to seeing you again in the near future. Have a wonderful day!

10/10 Eccellente

Keri

Soggiorno di 1 notte ad agosto 2022

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Recommend!
Lovely stay, hotel staff very friendly and prior to our trip had very good communication and answered any questions we had promptly. The room we had was large and there was air con which was lovely! The bathroom a tiny bit aged but it done the job, everything appeared nice and clean! The only problem we did find was that breakfast was advertised between 7 and half 10, we came down at 9am which is lucky we did as the bar staff packed the breakfast away by half 9. There was no directions as to whether we seat ourselves and had to call a waitress over to get us a pot of tea but she seemed confused we even asked? I'm not sure if that's the norm though as unfortunately for the hotel the WiFi and Phone lines had gone down in the area so maybe they were preoccupied. Aside from that feedback we had a lovely stay and when we did ever speak to staff they were always approachable and had a smile!
Soggiorno di 1 notte a luglio 2022
Risposta di Reservations, il giorno 30 lug 2022
Thank you for your review, we are pleased you enjoyed your stay and found everyone friendly. We must apologise for your experience with breakfast, this is not our normal standard and we will be passing on your comments.

10/10 Eccellente

Stacy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Loved it!
My room was super clean and comfortable. Very friendly staff
Soggiorno di 2 notti a luglio 2022
Risposta di Reservations, il giorno 23 lug 2022
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Eccellente

Susan

Soggiorno di 2 notti a luglio 2022
Risposta di Reservations., il giorno 23 lug 2022
Thank you for your review, we are pleased you enjoyed your stay.

8/10 Buono

Francis J

Soggiorno di 1 notte a giugno 2022
Risposta di reservations, il giorno 5 lug 2022
Thank you for your review.