6/10 Soddisfacente
Noemi
Viaggio con famiglia e bambini piccoli
4 ago 2025
Mi è piaciuto: Personale e servizio e servizi
When we first arrived the staff were Friendly and super helpful. The view of the city is amazing!! The restaurant and bar were good, and who doesn't like starbucks. Traveling with small children is not easy, check in was fast and smooth. Unfortunately when we arrived to our room it smelt so much like cigarettes. I did request a non smoking room because I have a 4 yr old who has asthma. Honestly I feel like that room should have been closed off to anyone. There was also a a big device plugged into the wall, which was a little bit of a hazard. I did go the the front desk and let them know about the room. He was super helpful and switched us rooms the smell of cigarrate smoke would have not done her any good. When we arrived at the new room everything looked so nice but as we looked around more the room had trash in areas , and the bathroom floor was also dirty and there tv was broken. I had to clean it because I was not going to go request another room. It's such a nice pretty hotel but honestly not what I expected my husband has been sore these past days because of the bed, we could have just had unlucky rooms. We booked this trip back in March for the aquarium and things around and were looking forward to this hotel, will probably not return again unfortunately. Sorry for the long review, it was just so much a
Iffy experience we had i had to share
Noemi
Soggiorno di 2 notti ad agosto 2025
