2/10
I was dissatisfied with the overall customer service level and lack of understanding/eagerness to assist from the reps at the counter.
My sister and I checked in with a 5-month-old baby with several bags. At check in, I was informed that the elevator was not in service and we would have to use the stair ( this initially was ok as the rep and another staff member assisted us in carrying our items to our room).
I asked the staff where the ice machine was located and their limited knowledge of where the machines were on the property prevented them from informing me of the nearest one to my room. I asked about the ice machine without having a bucket with me. The staff said that if I had my bucket they would take me to one on the first floor ( sooooooo, why couldn't they give me a bucket to use). I let that go.
I went out the next morning and returned later that evening (about 8:30 pm). I noticed trash still in my room,bed unmade, and dirty linen (towels and washcloths). I called to inquire of housekeeping and how to get towels. The agent that answered the line was VERY rude and short with me. They responded that housekeeping is every other day, and if I want towels, I would have to come and get them. I then asked.. what should I do with the trash (previous day food containers, dirt diapers, and other general trash). The agent responded, "you can walk it outside if you want"..SMH SMH.
I am easy-going and not difficult so a little more understanding would have done it.
Kalmakeisha
Soggiorno di 2 notti a giugno 2025