4/10 Scarso
Cheyenne
Viaggio con la famiglia
22 lug 2025
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
This property sent me a confirmation they had a 1st floor room confirmed available for my medically fragile special needs son then when I called before to say I would be there later to make sure on check in, said they did not. My son is very fragil, in a wheelchair, ventilator and i cannot leave him alone long to get equipment in and out. They falsely led me to believe I would easily be able to get in and out with him then they put us on the 6th floor and put his life in danger. If it wasn't for the amazing gentleman working overnights who helped us get upstairs or a guest named Sunny helping us out, my son would have been in great trouble. I was planning to book this hotel again next month but since they did this and lied telling me we had a first floor and didn't, I can't trust them. I have the email as proof of their response on the 1st floor confirmation. Housekeeping was kind. Night clerk was wonderful. Its a shame that the management and rest of hotel did not care about guests like that. Do not stay here if you have disabilities and require a first floor. They will lie. They have elevators but my son's chair is long and it was very difficult fitting his chair in them.
Cheyenne
Soggiorno di 3 notti a luglio 2025
