2/10
It was my birthday & I was highly disappointed & disgusted. When we entered the apartment the sheets was used & messed up on the bed, dirty towels were on the floor, hair was all over the bathroom sink, floor & even on the used towels that was hung up, open used soap was left in the corner of the tub. Food crumbs was on the floor, even the furniture was not the same that was in the picture on the website, it was false advertisement. When we contacted the HOST & explain that the apartment was filthy, they basically told us to find a key to go in the closet & get the cleaning products, clean it up ourselves & we already paid for a cleaning service FEE. We was not comfortable cleaning somebody else’s mess while we were on vacation, we requested the host to send the cleaning crew the first night but the host said they was going to send them the next morning but nobody showed up. We woke up the next morning & asked the host about it again they said they would send them but nobody still haven’t showed up. This is my first time booking on this app never thought I would experience this my first time. After this experience I will never book with this app again. The host was very unpleasant & unhelpful & I asked for a refund, never got my money back
Sherniese Y.
Soggiorno di 2 notti a giugno 2025