Vacanze Atlantic Shores

This is a wannabe elite resort that fails. The place feels claustrophobic as the hotel rooms surround all of the restaurants and the pool. The beachfront is tiny compared to elite resorts. At the steakhouse, once seated, we were ignored for 30 minutes before I had to flag someone down, even though other tables arrived after us and were served first. The hostess was simply awful. She brought us the wrong drinks, didn't bring menus, and ignored us when we tried to talk to her multiple times. The horrible treatment from her and other staff forced us to leave without eating. We reported this ill-treatment to the front desk and were promised that the manager would contact us. He or she never did. Only after we left the resort early did any management staff talk to us. One day, we returned to our room and the door was open. No one was in the room, and we feared we had been robbed. We reported the incident and heard nothing. The next day, I asked the cleaning lady if she left the door open; she blamed someone else. We felt unsafe after that, not just for our belongings (which included a laptop), but for our personal safety. No one ever addressed the issue with us. We had a few other unpleasant experiences, and after four days (we were booked for eight), we left and booked at Sandals Barbados. They asked me to sign a departure form just to let them know we were leaving. In a deceptive fashion, they now claim the form waived my redress claim. Awful, deceptive people.

Io e mio marito ci siamo stati per il viaggio di nozze prenotando una camera normalissima; ci siamo trovati molto bene, il personale è molto cordiale, le camere non sono molte grandi ma confortevoli e mantenute sempre ben pulite. E' collocato in una bella zona, si può camminare per km di spiaggia corallina oppure prendere un autobus/taxi per spostarsi velocemente attraverso l'isola. L'ambiente è molto tranquillo, i clienti sono quasi solo coppie visto che non sono ammessi minori di 16 anni. La cucina è internazionale ma la varietà di cibo può soddisfare varie richieste. La formula all inclusive è molto valida, è davvero tutto incluso, anche gli alcolici e il famoso rum caraibico.

Our stay fell far below expectations for an all-inclusive resort. Most restaurants were closed, food options were extremely limited, and the concierge was unable to secure a required restaurant reservation. Service was inconsistent, and liquor availability varied by location. Housekeeping was a recurring problem. We waited approximately three hours for towels, had to retrieve toilet paper ourselves, and experienced inconsistent room cleaning despite being told there was a $25 cleaning fee. Our original room had a nonfunctioning TV, phone, and toilet, requiring us to move to another room with a broken toilet seat and unpleasant-smelling furniture. The floors and sheets were wet every night due to condensation, and I experienced severe allergy symptoms. Room service never arrived, yet we were charged a $25 fee for an order that was handed to us at the door. We contacted management and made multiple attempts to resolve these issues, but our concerns remain unresolved. These problems occurred throughout our stay, not just one night. The experience did not justify the cost, and we will never return.