From the front desk and beyond into this hotel is 4 stars. Its their parking that is horrendous, we had to walk over a quarter mile to park. They send me an email around one week before I'm reserved to be there, informing me that there is issues with having on-site parking. I arrive to see their parking garage is in ruins and probably has been for years, completely unusable. Had they offered this information upfront, rather than waiting, I'd be giving them 5 stars right now.