Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 151 su 329 recensioni" "
10 - Eccellente
151
Valutazione di 8 - Buono. 96 su 329 recensioni" "
8 - Buono
96
Valutazione di 6 - Soddisfacente. 48 su 329 recensioni" "
6 - Soddisfacente
48
Valutazione di 4 - Scarso. 15 su 329 recensioni" "
4 - Scarso
15
Valutazione di 2 - Terribile. 19 su 329 recensioni" "
2 - Terribile
19
8,6/10
Pulizia
8,6/10
Personale e servizio
8,0/10
Servizi
8,4/10
Condizioni e dotazioni della struttura
8,0/10
Ecosostenibilità
Recensioni
6/10 Soddisfacente
Christine
Viaggio con la famiglia
15 mag 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Most importat thing is that the sheets and towels were very clean. So, it would be fair to write that the room was mostly clean. The negatives are that there were stains on the carpet. I found a couple of toenail clippings near the garbage can kept in the bedroom area which grossed me out. The iron had a burnt piece of plastic on the side and the iron itself had a black smudge on it that made it almost impossible to use. I had to use the steam option to get the wrinkles out of our clothes. I can't put all the blame on the hotel for this.
Christine
Soggiorno di 4 notti a maggio 2024
Risposta di Internal Management, il giorno 21 mag 2024
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies and retrain some of the staffs to clean the room in a great manners, but I will look into your room and correct the issues if there is any. We are sorry again. Best Regards, Management
6/10 Soddisfacente
Michael
3 mag 2024
Mi è piaciuto: Personale e servizio
Clean rooms bathroom needs some work. Acceptable.
Michael
Soggiorno di 5 notti ad aprile 2024
Risposta di Management , il giorno 7 mag 2024
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. 99% Our bathroom has 0 Issue, but I will look into your room and correct the issues if there is any.Best Regards,Management
4/10 Scarso
Michael
14 apr 2024
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very dirty and smelly room.
Michael
Soggiorno di 1 notte ad aprile 2024
Risposta di Management , il giorno 21 apr 2024
Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. But being comfort Inn & Suites, we are sorry, but we have to disagree on being "Very Dirty" that is 100% we will have disagree Mr. Michael. Our rooms actually smells really good, this is 100% non smoking Property, I will find out which room you were in and will check it out myself. Thank you. We are sorry the way you felt again Mr. Michael. Thanks, Management
8/10 Buono
Randy
Viaggio di coppia
11 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Curtains didn’t cover up windows. Bright morning sun beamed into room. Ended up pinning the 2 curtains together with a safety pin.
Randy
Soggiorno di 3 notti ad aprile 2024
10/10 Eccellente
Stephanie
11 apr 2024
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The Happy Hour was a great surprise. Food and drink for a few hours with great people.
Stephanie
Soggiorno di 4 notti ad aprile 2024
10/10 Eccellente
Charles
10 apr 2024
Charles
Soggiorno di 2 notti ad aprile 2024
Risposta di djay , il giorno 4 mag 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Eccellente
Stephen
10 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stephen
Soggiorno di 2 notti ad aprile 2024
8/10 Buono
EARNEST
Viaggio di lavoro
10 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Clean property. Some wear shows possibly from patron carelessness (scuffs, etc.)
EARNEST
Soggiorno di 2 notti ad aprile 2024
Risposta di djay, il giorno 12 apr 2024
Dear Guest, First, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staffs, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. I will look into possible some wear you have mentioned and get this taken care of soon as possible. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
2/10 Terribile
Marvin
2 mar 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Front desk help was horrible
Marvin
Soggiorno di 1 notte a marzo 2024
Risposta di djay , il giorno 7 mar 2024
Dear Marvin,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. We are so sorry you had a bad experience with one of our front desk agent. That is not even a last thing on our list that our guest had to a horrible help from the front desk agent. I am very shocked, but I will look into this issue for you and Please give me a call to resolve your issue. Thank you, Management.
8/10 Buono
Jeffrey, Hamilton
Viaggio con la famiglia
27 feb 2024
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I liked the location of the hotel.
The accessible parking is a bit concerning since it is on a hill. I would suggest having someone assist you or ask the staff id you are alone.
Jeffrey
Soggiorno di 3 notti a febbraio 2024
Risposta di Management, il giorno 27 feb 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! We will keep in mind your suggestion. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Eccellente
Maurice
Viaggio con la famiglia
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great place, understanding staff
Maurice
Soggiorno di 2 notti a febbraio 2024
Risposta di Management, il giorno 26 feb 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Eccellente
Dewarren
13 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
comfortable room
comfortable and clean room.
Dewarren
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 14 feb 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Eccellente
David
Viaggio di lavoro
11 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was friendly and helpful
David
Soggiorno di 1 notte a febbraio 2024
Risposta di Djay, il giorno 11 feb 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Eccellente
Viaggiatore verificato
Viaggio con la famiglia
6 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Soggiorno di 3 notti a febbraio 2024
Risposta di Djay, il giorno 7 feb 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
2/10 Terribile
George
4 feb 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
George
Soggiorno di 1 notte a febbraio 2024
Risposta di djay, il giorno 7 mar 2024
Dear George,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I have already spoke regarding to your exceptions and I am glad I was able to resolve an issue for you. We are excited to welcome to again to our cozy place!
2/10 Terribile
Karen
Viaggio con la famiglia
29 gen 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Karen
Soggiorno di 2 notti a gennaio 2024
Risposta di Management , il giorno 31 gen 2024
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I have looked into each issue that you have noted and told our staffs via expedia agent, which we disagree that coffee is too hot, 15 years in business we had no complain on that, and we have one of the best breakfast for last 6 months we have received all the positive feedback from many guests, but we apologize you felt a different way. Hope you have a great day. Best Regards,Management
4/10 Scarso
Micheal
22 gen 2024
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Tighten up, respectfully
Well first I'm not the type of person to complain. This is my 1st. We arrived, check in ,I ask to use the restroom the young fella sends me to a locked door with staff only on it. I survived. Next day I requested a roll of tissue at the desk. The young man nervously told me he would call my room when it's available....an hour later I go to the desk to check on a roll of tissue. The lady who said she would bring it to my room was leaving, and I was told I will be called when it's available.... another hour later I get the call for a roll of tissue. And maintenance forgot to cover ac unit, no biggie it was functional. Ice machine broke on 1st floor, you have to use the machine on the 3rd floor. The bed was top notch no complaints on that
Micheal
Soggiorno di 2 notti a gennaio 2024
Risposta di Djay , il giorno 23 gen 2024
Dear Guest, I am so sorry to hear that this is your first complain, and it is with us. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies and give you a call as soon as possible to resolve this matters and Promise you that it will not happen again. We appreciate all your feedback and that's how we move forward, so Thank you!
10/10 Eccellente
Lloyd
18 gen 2024
Lloyd
Soggiorno di 1 notte a gennaio 2024
Risposta di Djay, il giorno 7 feb 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
8/10 Buono
jan
14 gen 2024
Mi è piaciuto: Pulizia e servizi
jan
Soggiorno di 1 notte a gennaio 2024
Risposta di Djay, il giorno 14 gen 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Eccellente
Karen
Viaggio con la famiglia
28 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Karen
Soggiorno di 4 notti a dicembre 2023
Risposta di Djay, il giorno 30 dic 2023
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Eccellente
Tywanna
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
26 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
Tywanna
Soggiorno di 1 notte a dicembre 2023
Risposta di Djay, il giorno 27 dic 2023
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Eccellente
Joelean
24 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I like the staff here. They helped me a
Joelean
Soggiorno di 3 notti a dicembre 2023
Risposta di Djay, il giorno 25 dic 2023
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
8/10 Buono
Derrick
Viaggio di coppia
23 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
Derrick
Soggiorno di 6 notti a dicembre 2023
Risposta di Djay, il giorno 24 dic 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
8/10 Buono
Viaggiatore verificato
Viaggio con la famiglia
3 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay for a great price
Hotel staff was amazing and the place was super clean. Just needs some renovations.
Viaggiatore verificato
Soggiorno di 2 notti a dicembre 2023
Risposta di Djay, il giorno 5 dic 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
10/10 Eccellente
Tomnika
Viaggio di coppia
25 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay
Tomnika
Soggiorno di 2 notti a novembre 2023
Risposta di Djay, il giorno 28 nov 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
10/10 Eccellente
Eric
Viaggio con la famiglia
15 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Eric
Soggiorno di 1 notte a novembre 2023
Risposta di Djay, il giorno 16 nov 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
8/10 Buono
Kenna
Viaggio con la famiglia
2 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My room was very clean to include the bathroom. Everything in the room seemed to be updated and newer. The sink and shower had a little drip if you didn't put the handle down correctly. The room had a mini fridge and a microwave that came in handy. The staff was notified about the drip and they are trying to correct all of those little things while updating the rooms. The breakfast had a nice variety with a waffle maker, biscuits and gravy, sausage, eggs and cereals. You can tell they are working on improvements which I found satisfactory.
Kenna
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 3 ott 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
10/10 Eccellente
Sherry, Falls of Rough
21 set 2023
Sherry
Soggiorno di 2 notti a settembre 2023
Risposta di Djay, il giorno 26 ott 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
8/10 Buono
Ken
6 set 2023
Ken
Soggiorno di 2 notti a settembre 2023
Risposta di GM, il giorno 9 set 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
6/10 Soddisfacente
George
Viaggio di gruppo
28 ago 2023
Mi è piaciuto: Comfort della camera
George
Soggiorno di 2 notti ad agosto 2023
Risposta di GM, il giorno 9 set 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. Please give us a call and ask for Djay. We will try our best to resolve your issue. Best Regards,Management
10/10 Eccellente
Diana
Viaggio di gruppo
27 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Diana
Soggiorno di 1 notte ad agosto 2023
Risposta di Management , il giorno 9 set 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
6/10 Soddisfacente
Elizabeth
Viaggio con la famiglia
25 ago 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Elizabeth
Soggiorno di 1 notte ad agosto 2023
Risposta di Management , il giorno 25 ago 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Please give me a call and ask for Djay. I would love to speak with you. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
6/10 Soddisfacente
Cathy
24 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Happy Not Happy
It was my birthday and I specifically stay at Comfort Inns where ever I go however this particular one here was under ew management, the pool was not available during my stay, and that was a bummer for me. The breakfast was great and the room was clean except for the squeaky bed we had. I don’t know if I would stay here again unless I call ahead before confirming to make sure all their advertised amenities are available.
Cathy
Soggiorno di 3 notti a luglio 2023
Risposta di Management , il giorno 28 lug 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place right now and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
10/10 Eccellente
Chad
9 lug 2023
Chad
Soggiorno di 4 notti a luglio 2023
Risposta di Djay, il giorno 18 lug 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
6/10 Soddisfacente
Whitney
Viaggio con la famiglia
6 lug 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Meh...
It was just ok. It did the job. Probably would spend a little bit more next time for nicer hotel.
Pros: staff friendly, easy check in
Cons: pool closed, coffee machine broken, ants in room, not thoroughly cleaned (spoons, straws next to mini fridge), mold around shower enclosure, outdated, nonody changed trash while there 4 nights.
Whitney
Soggiorno di 4 notti a luglio 2023
Risposta di Management, il giorno 7 lug 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
6/10 Soddisfacente
Sonya
Viaggio con la famiglia
6 lug 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I liked the 8.8 rating prior to selecting the property. The staff was very friendly and helpful.
The carpet needed to be cleared or removed. Or maybe vacuumed. The linen should be updated.
Sonya
Soggiorno di 2 notti a luglio 2023
Risposta di Management, il giorno 7 lug 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
10/10 Eccellente
Ryan
27 giu 2023
Ryan
Soggiorno di 1 notte a giugno 2023
Risposta di Management , il giorno 7 lug 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.Our commitment too investing in our property will continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
6/10 Soddisfacente
Mary
26 giu 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Mary
Soggiorno di 2 notti a giugno 2023
Risposta di Management, il giorno 7 lug 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
8/10 Buono
JUAN, Laredo
21 giu 2023
JUAN
Soggiorno di 1 notte a giugno 2023
Risposta di Djay, il giorno 18 lug 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
4/10 Scarso
William
Viaggio con la famiglia
19 giu 2023
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Worse Hotel ever
The toilet ran constantly. The hot water in the sink made a noise every time we turned it on. The door to the bathroom would not close without lifting up on it. Reported it to management on the first day and upon leaving it still wasn't repaired. Requested housekeeping service on Sunday and no one clean the room or replaced the towels. We had to go down and get towels Sunday night. During the breakfast they keep running out of food. The food was awful and didn't have bottle water. The website gave the rating an 8.2 and i think it should have been a 6.2. The elevator was making a noise and I used the stairs in fear that it might stop with me on it. The 3rd floor had an odor. Overall this was the worse experience I have experienced in a long time. For sure I will not stay there again.
William
Soggiorno di 2 notti a giugno 2023
Risposta di Management, il giorno 7 lug 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
6/10 Soddisfacente
Corey
4 giu 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Worst bed ever
The bed was so uncomfortable. The mattress was so old and the springs were pushing into my back.
Corey
Soggiorno di 2 notti a giugno 2023
Risposta di Management, il giorno 7 lug 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
6/10 Soddisfacente
Keith
29 mag 2023
Keith
Soggiorno di 2 notti a maggio 2023
Risposta di Management, il giorno 7 lug 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
2/10 Terribile
Maria
18 mag 2023
Maria
Soggiorno di 5 notti ad aprile 2023
Risposta di Management, il giorno 7 lug 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
8/10 Buono
Curtis
15 mag 2023
Curtis
Soggiorno di 1 notte a maggio 2023
Risposta di djay, il giorno 16 nov 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
8/10 Buono
Kim
6 mag 2023
Kim
Soggiorno di 1 notte a maggio 2023
2/10 Terribile
Bobby
23 apr 2023
I was double charged for the room.
Bobby
Soggiorno di 1 notte ad aprile 2023
6/10 Soddisfacente
Matthew
11 apr 2023
Mi è piaciuto: Personale e servizio
Matthew
Soggiorno di 3 notti ad aprile 2023
8/10 Buono
Hammond
9 apr 2023
Hammond
Soggiorno di 2 notti ad aprile 2023
8/10 Buono
William
Viaggio di gruppo
9 apr 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura