Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 728 su 1313 recensioni" "
10 - Eccellente
728
Valutazione di 8 - Buono. 313 su 1313 recensioni" "
8 - Buono
313
Valutazione di 6 - Soddisfacente. 131 su 1313 recensioni" "
6 - Soddisfacente
131
Valutazione di 4 - Scarso. 87 su 1313 recensioni" "
4 - Scarso
87
Valutazione di 2 - Terribile. 54 su 1313 recensioni" "
2 - Terribile
54
8,8/10
Pulizia
8,8/10
Personale e servizio
8,4/10
Servizi
8,8/10
Condizioni e dotazioni della struttura
8,6/10
Ecosostenibilità
Recensioni
8/10 Buono
Paul
Viaggio con la famiglia
19 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property was nice, spacious and clean. The staff was fabulous. The breakfast was great. The part we were not prepared for is the sound from outside and how loud it was in our room. The two bars in the back of the building reverberate through the room until midnight on weekdays and 2:00 a.m. the weekend. If you cannot sleep with earplugs, it would be a really long night.
Paul
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 20 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
10/10 Eccellente
Heather
16 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were very spacious, comfortable beds, elevators were fast and the breakfast wasn't half bad. Only complaints would be the bathroom is on the smaller side but understandable since room is bigger. Also the valet lost their keys to lock box that contained our car keys so we were almost late for our daughter's performance. Hotel doesn't offer self parking so your stuck with the $45 a night valet parking.
Heather
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 20 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
10/10 Eccellente
Sarah
15 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed my stay and the staff was very helpful and super nice!
Sarah
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 20 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
8/10 Buono
Anila, RICHMOND
Viaggio con la famiglia
15 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Couldn’t sleep well due to very loud music coming from nearby. The shower water was getting clogged up.
Anila
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 15 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
6/10 Soddisfacente
Claudia
15 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I have stay in the property several times with no issues; this time was a different story. A bar or night club is now operating until past 2 am and the music is right in your ears. Needless to say I will NOT stay there unless I plan to be out past 2 am myself. Sorry bad choice of neighbors.
Claudia
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 15 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
Joe
14 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great area of Austin.
Joe
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 15 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Sharon
14 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great time there - close to where we needed to visit and loved the music at night time.
Sharon
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 15 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Nadia
Viaggio di gruppo
14 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No free parking
Nadia
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 14 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We hope that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Monica Desiree
13 mag 2024
Monica Desiree
Soggiorno di 1 notte a marzo 2024
Risposta di Valeria , il giorno 15 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Joe, Beaumont
Viaggio di coppia
13 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very professional. Parking spots are an issue, unless you use valet.I would stay there again
Joe
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 13 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Kimberly
Viaggio con la famiglia
12 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property that was in a wonderful location. It was close to everything.
Kimberly
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 13 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Lupe
Viaggio di coppia
12 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Will stay again when I go to Austin
Lupe
Soggiorno di 2 notti a maggio 2024
Risposta di Valeria , il giorno 13 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Soddisfacente
Nicoma
12 mag 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Parking and homless peaple.
Nicoma
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 13 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
jeremy
7 mag 2024
Mi è piaciuto: Pulizia
jeremy
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 9 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Billy
7 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I would definitely book again, and pass on the good stay.
Billy
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 8 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
FRANCISCO
7 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
New hotel, excelent and friendly service.
FRANCISCO
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 8 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Soddisfacente
Eva
Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
6 mag 2024
The noise was unbelievably loud. No sound proofing at all. The carpet and fixtures are at least 20 years stale.
The absolute jewel in the crown is the staff. Everyone we talked to were friendly and helpful. Good food & service in the bar.
Eva
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 8 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our hotel was built less than 10 years ago, but we appreciate you for the honesty. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
2/10 Terribile
LaSheila
Viaggio con la famiglia
6 mag 2024
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our room smelled like pets had been in there.
LaSheila
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 10 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
10/10 Eccellente
Paula Rosa
Viaggio con animali domestici
6 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
"I had a great experience staying at this pet-friendly hotel. It's undoubtedly the best hotel I've ever stayed in. The rooms were clean and didn't have any unpleasant pet odors. Best pet friendly ever!! Also, the staff who served breakfast were extremely helpful and friendly. They made both me and my mother feel at home. Special thanks to Paola and the rest of the front desk team!"
Paula Rosa
Soggiorno di 5 notti ad aprile 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! We will definitely let Paola and the team know they did amazing! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Todd
Viaggio di gruppo
5 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent stay, clean big rooms and tasty free breakfast
Todd
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Saji, Edison
5 mag 2024
Saji
Soggiorno di 2 notti a febbraio 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
8/10 Buono
Miles
Viaggio di coppia
5 mag 2024
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nice hotel
Miles
Soggiorno di 3 notti ad aprile 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Scarso
Brooke
5 mag 2024
Mi è piaciuto: Pulizia
Checked in after check in time I had to wait around before they told me my room wasn’t ready offered a different room. Friends checked in at 430 and they didn’t get a room until 5.
Brooke
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly
6/10 Soddisfacente
Amanda
Viaggio di coppia
5 mag 2024
I had to wait an hour for my room to be ready even when I arrived and hour after check-in started, and considering the fact that I booked AND paid in full a month in advance, caused a negative experience right from the start. "Free" room upgrade as compensation wasn't even adequate considering that it was the EXACT same room I booked only on an upper floor.
Amanda
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with Front desk management and housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
10/10 Eccellente
Cynthia
Viaggio di lavoro
4 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Neighborhood somewhat noisy
Homeless shelter nearby prevented some walking
Cynthia
Soggiorno di 3 notti ad aprile 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
Maria
3 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable stay.
Maria
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
Laurie
Viaggio con la famiglia
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and clean hotel. Many areas walkable for restaurant choices.
Laurie
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
8/10 Buono
jerome
Viaggio di coppia
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall a good stay. Area around the hotel is rough
jerome
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Hafsat
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
C
Hafsat
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Shauna
Viaggio con la famiglia
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was such a wonderful hotel to stay in for a Mom and Daughter vacation. It is walkable to museums, the state capital, UT-Austin, etc. And there are some fun restaurants around as well. The only little bummer is that parking is valet only and it's $45 a night.
Shauna
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Rick
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The breakfast was impressive: many choices, nice presentation, area was clean and attractive, and the food was good.
Rick
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
David
Viaggio con la famiglia
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
conventient
David
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Francisco
Viaggio di coppia
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff. Great atmosphere. Great breakfast.
Francisco
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
SHARON
Viaggio con la famiglia
29 apr 2024
Mi è piaciuto: Servizi
Our visit was wonderful! The breakfast was delicious with plenty of seating and our room was HUGE! We really enjoyed our stay.
SHARON
Soggiorno di 3 notti ad aprile 2024
Risposta di Valeria , il giorno 30 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Scarso
Sau
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
28 apr 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Pros: staff was friendly, the hotel location is good. Walkable from 6th street.
Cons: the room had a bad odor. I informed the staff at the time of check-in but no corrective action was taken. The hotel has no option for self parking (paid). The valet parking is exorbitant.
Sau
Soggiorno di 2 notti ad aprile 2024
Risposta di Hyatt House Austin Downtown, il giorno 29 apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.
10/10 Eccellente
Iveth, México
Viaggio con la famiglia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ok
Iveth
Soggiorno di 1 notte ad aprile 2024
Risposta di Hyatt House Austin Downtown, il giorno 29 apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.
4/10 Scarso
Trena
27 apr 2024
Trena
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 20 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
10/10 Eccellente
MIGUEL
27 apr 2024
MIGUEL
Soggiorno di 2 notti ad aprile 2024
Risposta di Hyatt House Austin Downtown, il giorno 29 apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.
6/10 Soddisfacente
Nigel
Viaggio di gruppo
26 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Just an average hotel in average area
Nigel
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 26 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
8/10 Buono
Robert
Viaggio con la famiglia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
parking
Robert
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 26 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Octavio
Viaggio con la famiglia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
As stated
Octavio
Soggiorno di 3 notti ad aprile 2024
10/10 Eccellente
LULIETH, TOMBALL
Viaggio con la famiglia
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and a lot of space
LULIETH
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 25 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
8/10 Buono
Charles, Gonzales
Viaggio di coppia
23 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed staying there and would recommend this hotel to anyone visiting the area.
Charles
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 24 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Scarso
Tom
Viaggio di coppia
23 apr 2024
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The location was good for the 6th St venues but not for the Congress St venues. Our shower door did not close properly and water was all over the floor. We reported it and asked for new bath mats but they never brought them. The next day we took one from the maid on the floor. The pool was extremely small.
Tom
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 23 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
10/10 Eccellente
Sabrina
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sabrina
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 23 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Soddisfacente
Nicole
Viaggio di gruppo
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff were very nice and helpful, In a great location for walking around. Room was lovely but the pull out couch bed was so thin it felt like I was sleeping on metal poles. But other than that it was safe and clean.
Nicole
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 22 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are sorry to hear the pull-out coach was not comfortable. There are always things we can improve on, so we thank you for bringing this to our attention. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Lakisha
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lakisha
Soggiorno di 2 notti a marzo 2024
Risposta di Valeria , il giorno 22 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Jamie
Viaggio di coppia, Viaggio di lavoro
16 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Here's a more straightforward and casual review for a hotel in downtown Austin:
This hotel in downtown Austin is a great find! The rooms are spacious and cozy, making it a comfortable place to relax after a day of exploring the city. The staff is friendly and the location is perfect for diving into Austin's lively vibe. If you want a genuine ant home experience, this is the spot to book for your stay in Austin! We will be back often.
Jamie
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 16 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! I'm glad we could offer the "home away from home" experience for you! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Scarso
Abigail, El Paso
Viaggio di lavoro
16 apr 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Apparently everyone pays a $150 security deposit. Unclear when you get it back. I asked for early check in. Instead my room wasn’t ready until an hour after NORMAL check in. At first they said they had no idea when it would be ready. I had nowhere else to go and they didn’t offer me any compensation or discount or bar credit for while I just wait in the lounge with all my stuff.
My room smelled like sewage but it turned out it was just a pillow that smelled weird. Really noisy all night even on 7th floor because of a club next door. Unlike other hotels they don’t have a free shuttle for the area around.
Breakfast was complimentary and great.
Abigail
Soggiorno di 3 notti ad aprile 2024
Risposta di Valeria , il giorno 17 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with our housekeeping team. The security deposit gets released after checking out which means it is unclear because it is different with everyone especially with what type of card was used. I hope that clears up the confusion. It does help sometimes to call your bank to have them release the hold for you.
2/10 Terribile
Karel
16 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Karel
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 8 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.