Una scrivania, tende oscuranti, insonorizzazione, ferro/asse da stiro

Recensioni per Hyatt House Austin/Downtown

3.5 out of 5
Hyatt House Austin/Downtown
901 Neches Street, Austin, TX

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 728 su 1313 recensioni" "
Valutazione di 8 - Buono. 313 su 1313 recensioni" "
Valutazione di 6 - Soddisfacente. 131 su 1313 recensioni" "
Valutazione di 4 - Scarso. 87 su 1313 recensioni" "
Valutazione di 2 - Terribile. 54 su 1313 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Paul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property was nice, spacious and clean. The staff was fabulous. The breakfast was great. The part we were not prepared for is the sound from outside and how loud it was in our room. The two bars in the back of the building reverberate through the room until midnight on weekdays and 2:00 a.m. the weekend. If you cannot sleep with earplugs, it would be a really long night.
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 20 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Eccellente

Heather

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were very spacious, comfortable beds, elevators were fast and the breakfast wasn't half bad. Only complaints would be the bathroom is on the smaller side but understandable since room is bigger. Also the valet lost their keys to lock box that contained our car keys so we were almost late for our daughter's performance. Hotel doesn't offer self parking so your stuck with the $45 a night valet parking.
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 20 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed my stay and the staff was very helpful and super nice!
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 20 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Buono

Anila, RICHMOND

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Couldn’t sleep well due to very loud music coming from nearby. The shower water was getting clogged up.
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 15 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

6/10 Soddisfacente

Claudia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I have stay in the property several times with no issues; this time was a different story. A bar or night club is now operating until past 2 am and the music is right in your ears. Needless to say I will NOT stay there unless I plan to be out past 2 am myself. Sorry bad choice of neighbors.
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 15 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Eccellente

Joe

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great area of Austin.
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 15 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great time there - close to where we needed to visit and loved the music at night time.
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 15 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Nadia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No free parking
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 14 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We hope that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Monica Desiree

Soggiorno di 1 notte a marzo 2024
Risposta di Valeria , il giorno 15 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Joe, Beaumont

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very professional. Parking spots are an issue, unless you use valet.I would stay there again
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 13 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property that was in a wonderful location. It was close to everything.
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 13 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Lupe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Will stay again when I go to Austin
Soggiorno di 2 notti a maggio 2024
Risposta di Valeria , il giorno 13 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

6/10 Soddisfacente

Nicoma

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Parking and homless peaple.
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 13 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Eccellente

jeremy

Mi è piaciuto: Pulizia
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 9 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Billy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I would definitely book again, and pass on the good stay.
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 8 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

FRANCISCO

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
New hotel, excelent and friendly service.
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 8 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

6/10 Soddisfacente

Eva

Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
The noise was unbelievably loud. No sound proofing at all. The carpet and fixtures are at least 20 years stale. The absolute jewel in the crown is the staff. Everyone we talked to were friendly and helpful. Good food & service in the bar.
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 8 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our hotel was built less than 10 years ago, but we appreciate you for the honesty. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

2/10 Terribile

LaSheila

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our room smelled like pets had been in there.
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 10 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Eccellente

Paula Rosa

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
"I had a great experience staying at this pet-friendly hotel. It's undoubtedly the best hotel I've ever stayed in. The rooms were clean and didn't have any unpleasant pet odors. Best pet friendly ever!! Also, the staff who served breakfast were extremely helpful and friendly. They made both me and my mother feel at home. Special thanks to Paola and the rest of the front desk team!"
Soggiorno di 5 notti ad aprile 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! We will definitely let Paola and the team know they did amazing! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Todd

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent stay, clean big rooms and tasty free breakfast
Soggiorno di 3 notti a maggio 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Saji, Edison

Soggiorno di 2 notti a febbraio 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Buono

Miles

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nice hotel
Soggiorno di 3 notti ad aprile 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Scarso

Brooke

Mi è piaciuto: Pulizia
Checked in after check in time I had to wait around before they told me my room wasn’t ready offered a different room. Friends checked in at 430 and they didn’t get a room until 5.
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly

6/10 Soddisfacente

Amanda

Viaggio di coppia
I had to wait an hour for my room to be ready even when I arrived and hour after check-in started, and considering the fact that I booked AND paid in full a month in advance, caused a negative experience right from the start. "Free" room upgrade as compensation wasn't even adequate considering that it was the EXACT same room I booked only on an upper floor.
Soggiorno di 1 notte a maggio 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with Front desk management and housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Eccellente

Cynthia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Neighborhood somewhat noisy Homeless shelter nearby prevented some walking
Soggiorno di 3 notti ad aprile 2024
Risposta di Valeria , il giorno 6 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable stay.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Laurie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and clean hotel. Many areas walkable for restaurant choices.
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Buono

jerome

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall a good stay. Area around the hotel is rough
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Hafsat

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
C
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Shauna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was such a wonderful hotel to stay in for a Mom and Daughter vacation. It is walkable to museums, the state capital, UT-Austin, etc. And there are some fun restaurants around as well. The only little bummer is that parking is valet only and it's $45 a night.
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Rick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The breakfast was impressive: many choices, nice presentation, area was clean and attractive, and the food was good.
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
conventient
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Francisco

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff. Great atmosphere. Great breakfast.
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 3 mag 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

SHARON

Viaggio con la famiglia
Mi è piaciuto: Servizi
Our visit was wonderful! The breakfast was delicious with plenty of seating and our room was HUGE! We really enjoyed our stay.
Soggiorno di 3 notti ad aprile 2024
Risposta di Valeria , il giorno 30 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Scarso

Sau

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Pros: staff was friendly, the hotel location is good. Walkable from 6th street. Cons: the room had a bad odor. I informed the staff at the time of check-in but no corrective action was taken. The hotel has no option for self parking (paid). The valet parking is exorbitant.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hyatt House Austin Downtown, il giorno 29 apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.

10/10 Eccellente

Iveth, México

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ok
Soggiorno di 1 notte ad aprile 2024
Risposta di Hyatt House Austin Downtown, il giorno 29 apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

4/10 Scarso

Trena

Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 20 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Eccellente

MIGUEL

Soggiorno di 2 notti ad aprile 2024
Risposta di Hyatt House Austin Downtown, il giorno 29 apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Soddisfacente

Nigel

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Just an average hotel in average area
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 26 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

8/10 Buono

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
parking
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 26 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Octavio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
As stated
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

LULIETH, TOMBALL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and a lot of space
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 25 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Buono

Charles, Gonzales

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed staying there and would recommend this hotel to anyone visiting the area.
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 24 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Scarso

Tom

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The location was good for the 6th St venues but not for the Congress St venues. Our shower door did not close properly and water was all over the floor. We reported it and asked for new bath mats but they never brought them. The next day we took one from the maid on the floor. The pool was extremely small.
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 23 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Eccellente

Sabrina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 23 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

6/10 Soddisfacente

Nicole

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff were very nice and helpful, In a great location for walking around. Room was lovely but the pull out couch bed was so thin it felt like I was sleeping on metal poles. But other than that it was safe and clean.
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 22 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are sorry to hear the pull-out coach was not comfortable. There are always things we can improve on, so we thank you for bringing this to our attention. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Lakisha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Valeria , il giorno 22 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Eccellente

Jamie

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Here's a more straightforward and casual review for a hotel in downtown Austin: This hotel in downtown Austin is a great find! The rooms are spacious and cozy, making it a comfortable place to relax after a day of exploring the city. The staff is friendly and the location is perfect for diving into Austin's lively vibe. If you want a genuine ant home experience, this is the spot to book for your stay in Austin! We will be back often.
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 16 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! I'm glad we could offer the "home away from home" experience for you! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Scarso

Abigail, El Paso

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Apparently everyone pays a $150 security deposit. Unclear when you get it back. I asked for early check in. Instead my room wasn’t ready until an hour after NORMAL check in. At first they said they had no idea when it would be ready. I had nowhere else to go and they didn’t offer me any compensation or discount or bar credit for while I just wait in the lounge with all my stuff. My room smelled like sewage but it turned out it was just a pillow that smelled weird. Really noisy all night even on 7th floor because of a club next door. Unlike other hotels they don’t have a free shuttle for the area around. Breakfast was complimentary and great.
Soggiorno di 3 notti ad aprile 2024
Risposta di Valeria , il giorno 17 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with our housekeeping team. The security deposit gets released after checking out which means it is unclear because it is different with everyone especially with what type of card was used. I hope that clears up the confusion. It does help sometimes to call your bank to have them release the hold for you.

2/10 Terribile

Karel

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 8 mag 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.